Daniel Pierre Email & Phone Number

Lexington, Kentucky

Lexington, Kentucky Area

• Provide top-tier remote support for more than 80 applications to approximately 2,000 attorneys and staff in 15 offices worldwide.• Manage projects which involve coordinating with vendors, system owners, user support and training to ensure the successful deployment of applications.• Research, evaluate, implement, quality assure and support IT developed and off-the-shelf software products.• Ensure the integration and on-going operation of desktop and server software while focusing on stability, functionality and performance.• Administer the ServiceNow environment and manage the performance analytics dashboards.• Assure overall performance of business critical applications by managing software version control, updates and interoperability of all applications.• Lead and collaborate with team members to resolve technical issues. • Perform after-hours system updates and software upgrades both locally and internationally.• Respond to after-hours and emergency requests for application support.• Diagnose current and potential system issues and find solutions.• Recommend alternatives and improvements to system configurations and applications.

Lexington, Kentucky Area

• Visited desktop locations to install, configure, support, maintain, and troubleshoot computers, printers and peripheral equipment and telephone-based hardware technologies.• Responded to request for support through the customer service ticketing software.• Provided desktop and software technical support, assistance and training to system users.• Installed, configured and supported mobile devices, including Blackberries, iPhones & iPads.• Worked with the Enterprise IT team to implement, integrate, enhance and document in-house technologies for maximum Firm-wide productivity.• Provided Multimedia/AV meeting support. Ensured that video conferencing equipment was setup prior to meetings.

Lexington, Kentucky Area

• Administered the Central Development Organizational Unit within Active Directory spread over five campus locations and managed an internal AD domain created for the University Phone-a-thon Center. Environment consisted of a variety of servers (SQL servers, File Servers, DHCP server, DPM server), desktops and laptops, networked and local printers, and a variety of handheld devices.• Responsible for the build, installation, backup, recovery, and security of all machines.• Collaborated on database integration and development, data management and reporting.