● Supervise clinical business analysts and project resources; manage and evaluate work products for team members within Epic Revenue Cycle products. Manage and support consultants, and/or other appropriate project team members.● Lead a team of employees and contractors on the execution of projects. Team members have multiple levels of seniority and experience and are dispersed across the multiple sectors and act as a communication channel between technical and business facing teams. Drives escalation when necessary, accountable for project level technical decisions.● Communicate effectively with internal stakeholders to identify needs and evaluate alternative business solutions and strategies.● Analyze and document business requirements and processes; communicate requirements to technical personnel internally and 3rd party vendors.● Ensure the software development team accounts for all defined technical requirements, in coordination with the quality assurance team. Ensure that all deliverables   comply with  internal  policies  and   industry  standards.● Develop and manage products to meet baseline requirements and lead change control processes. Plan and execute software test plans, technical requirements, release notes, user and training  guidelines and other materials.● Lead project implementation and meet with stakeholders, and project sponsors in order to assess business and clinical needs; integrate business, functional, and technical requirements based on project requirements in accordance with departmental protocol/standards.

● Migrate over $3 Billion in revenue from Epic Enterprise system product migration of Claims, Payments, Rapid Retest of Claims and pre Accounts Receivable edits for Weill Cornell Medicine and Columbia University to an Experian Claimsource platform.● Review and Impact KPI’s with leadership to help dictate best practices.● Responsible for the Revenue Cycle Management for Weill Cornell Medicine and review all new product features with stakeholders which included Department Managers, Physicians and Weill Cornell Medicine Leadership.● Coordinate and communicate with 3 different Institutions and several 3rd party vendors to create the best solution for our customers.● Write Scopes, Business Requirements, Closure documents and Product Roadmaps for project enhancements for additional features.● Conduct End to End testing for all new 3rd party vendor products and services.● Member of a 3 person team responsible for reviewing Data Metrics with Department Heads to enhance revenue or consolidate information for ease of use for the end users for over 1300 Full Time Physicians.● Update and Build EDI files using CMS Guidelines● Build the infrastructure for Facilities and Departments to charge capture,claim edit and export EDI files for all insurance carriers and payments adjudicated imported back into the practice management system.● Manage Project Timelines while achieving customer and stakeholder objectives by minimizing errors and building enhancements. ● Prioritize new features created by our software vendors and create best practices to build and implement them.

● Implemented clients ranging in size from small practices (1 to 2 Physicians) to larger clinics (over 25 Physicians).● Conduct meetings with our stakeholders for potential product enhancements and workflow optimization.● Learn and evaluate customer workflows to streamline the implementation process. Viewed as a “Customer Expert”. ● Create workshops for users for end to end product testing.● Organized Customer Group meetings for feedback to developers for potential enhancements.● Researched and implemented detailed customer requirements, technical issues and regulatory guidelines.● Conducted seminars and webinars for Meaningful Use and Patient Portal requirements.● Performed super-user and all staff training for implementations.● Deliver new features by collaborating regularly with our Operations, Engineering and leadership team.● Work with leadership on defining product road-maps, specifications, and priorities.● Define & communicate the overall vision, objectives and goals of the business. Articulate the minimum viable product needs. Create, refine, socialize and execute the Product backlog.