Daniel Sacks Email & Phone Number

Austin, Texas, United States

• Wix Payments is Wix’s internal payment gateway that allows users to accept payment through their site. It is an independent product option similar to Stripe, PayPal, etc.Within Wix Payments my role was a leadership.
• Collected and maintained performance metrics for reporting and use in a wide variety of areas including User Satisfaction, User Experience, Product Development, Team Performance, and overall efficiency.
• Collaborated on product roadmap and its implementation within customer care teams.
• Built strong relationships with internal and external users to understand how we can incrementally and successfully deliver value.
• Identified, managed, and communicated risks to relevant parties at each stage of the product development lifecycle.-Accomplishments and Skills Acquired-
• Directly improved internal and external processes and drove measurable increases in customer satisfaction through reports focused on process improvements and customer journey, and through direct management and coaching.

Austin, Texas Metropolitan Area

• As a Social Media Advisor at GoDaddy I advised customers on how to effectively create and implement social media strategies to achieve their marketing and communication goals. Working collaboratively we would review.
• Worked with stakeholders, both internal and external, to ensure that the social media strategy was aligned with the overall product strategy of customers and their organization.
• Collaborated with various teams and their product managers to ensure that the social media content effectively communicates the value of the product to the target audience.
• Was responsible for gathering customer feedback and relaying that data to various stakeholders and product managers to improve overall customer/user experience.
• Co-functioned with a wide range of different types of business to help them grow through effective social media marketing. (e.g. B2B, B2C, eCommerce, SaaS)
• Worked with front-end developers to optimize customers’ sites covering topics like UX and UX design, domains, 3rd-party Payment Platforms, using technologies like CSS, HTML, Javascript, and APIs to accomplish our goals.

Austin, Texas Area

• Project Director, Creative Director and Project Manager focused on content creation from conception through final delivery, implementation and ongoing management. Provided excellent support to customers and teams.
• Responsible for strategic and creative direction, production, project management and overall supervision.
• Designed and institutionalized brand positioning and go-to-market strategies, including marketing and sales strategies, with the goal of driving brand awareness and customer growth. Types of advertising overseen.
• Collected and analyzed data from multiple sources to guide decisions and analyze ROI for a variety of initiatives. (Ex. Customer Fit, Customer Experience, Marketing Channel Effectiveness, Revenue Growth, etc.)
• Contributed to revenue growth of between 10-50% per year.
• Created roadmaps for creative content including marketing, operational, sales, and other considerations.

Austin, Texas Area

• Contract Negotiator focused on liaising between Apple’s academic customers and the legal and sales departments throughout negotiations of sensitive contractual terms and conditions.
• Main point of contact between academic customers and internal stakeholders.
• Collaborated with cross-functional teams to collect and analyze details of customers’ Requests For Proposals in order to position the organization to win contracts.
• Provided excellent customer support as a customer advocate, while protecting Apple, Inc. from exposure and risk.
• Created an extensive portfolio of process documentation with the goal of improving efficiency and efficacy of the Education Contracts Group.

Masters, Business Administration

- Accelerated one-year MBA program highly ranked by Princeton Review. - Placed 1st in Competitive Simulations: SHAD, Supply Chain.

B.S. Communications, Radio/Television/Film - Media Studies And Sts (Science, Technology, Society)

- Concentration in media studies and the interaction between science, technology & society. - ‘Dean’s List’ final four semesters.