Mzwandile Daniel September Email & Phone Number

Coppell, Texas, United States

• Assist in overseeing day-to-day operations within the fulfillment center to ensure smooth and efficient processes.• Collaborate with team members and supervisors to meet production goals and quality standards.• Monitor and track key performance indicators (KPIs) related to productivity, accuracy, and safety.• Identify areas for process improvement and actively participate in implementing solutions.• Train and mentor associates on standard operating procedures (SOPs) and best practices.• Ensure compliance with safety protocols and guidelines to maintain a safe working environment.• Handle and resolve operational issues and escalations as they arise.• Perform administrative tasks related to reporting, documentation, and data entry.• Contribute to fostering a positive and inclusive work culture within the fulfillment center.

Atlanta, Georgia, United States

• Installed and configured of GoldenGate on 11g/12c and 19c database for data replication.• Upgrade Oracle GoldenGate from 11gR2 to 19c. Implement OGG 19c new features in mission-critical production environments.• Wide-ranging experience in upgrade from 11g, 12c and 19c.• Experience using OEM for performance tuning in 13c.• Implementation of high availability solutions with 9i, 10g, 11g and 12c RAC, disaster recovery.• Diagnosed and resolved performance issues associated with SQL tuning and resource contention.Including locks and deadlocks.• Designed a high-performing database by creating multiplex control files, mirroring redo logs usingredo log groups and configuring table spaces.• Perform hot, cold backups and setup/utilize RMAN for backup and recovery.• Configured ASM on Window on development boxes and recommended implementation on Production sites as a High Availability feature.• Implementation and Configuration of Oracle Golden Gate replication.• Created user accounts and granted them appropriate roles and disk quotas for production usage.• Infrastructure (Physical and Logical Standby) using Oracle Active Data Guard, Materialized views,Golden Gate. The projects involve replication across geographical time zones.• Managed various users’ sessions both UNIX and WINDOWS environments.• Installed Oracle Software/Grid Infrastructure on UNIX and Windows platforms.• Setup jobs; create packages, triggers, functions and notification alerts.• Patch oracle databases with the latest Patch Security Updates (PSUs).• Perform daily administration task including managing system security, data integrity, monitoring anddeployment of objects in production.• Experienced in using database features such as Data pump, Flash-Back, AWR, ADDM & ASM.

New Jersey, United States

Technical Support Specialist. Rite Aid. New Jersey 2010-2012• Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment.• Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.• Accurately processed and documented call transactions using tracking software.• Reviewed incident tickets and responded to end-users appropriately and within established standards; resolved open tickets in a timely and professional manner, ensuring a positive client experience.• Set up remote desktop connections for user support and training.• Resolve the functional and technical errors, provide update patches to the clients on application; establish remote desktop connection to install and update applications.• Inform clients regarding the estimated time required to analyze the problem.• Analyze technical issues reported and prioritize daily tasks.• Installed, Configured and Repaired Dell & Miscellaneous model desktops which entails issues with software or internal hardware components.• Resolved customer technical issues through diligent research, reproduction, and troubleshooting.• Collaborated with / trained end users and team members as well participated in pre-release software initiatives.• Provided Linux, FreeBSD and Windows technical support to users as well knowledge sharing seminars.• Programmed automation scripts for UNIX using bash shell scripting and TCL• Mastered multiple databases to ensure documentation and follow up.• Providing support in the form of procedural documentation.• Following up with clients to ensure the problem is resolved.• Talking customers through a series of actions to resolve a problem.