Daniel Muhlethaler Email & Phone Number

North Sydney, NSW, AU

Sydney, New South Wales, Australia

• Lead the Customer Service/Supply Chain Team and provide an effective and efficient customer service to all internal and external Azelis Australia customers.
• Manage and monitor the day to day operational activities and performance of the Customer Service/Supply Chain Team and provide support, guidance and direction when required.
• Manage complicated Customer Service/Supply Chain issues, take necessary corrective action and escalate issues when required.

Sydney, New South Wales, Australia

Achievements:Remotely managed and developed new team of 4 customer service (2 Australia, 2 NZ)Awarded Customer Service Team of the Year 2021 International Award recognised for the excellent outcomes regarding interactions with both external and internal customers and achieving the lowest rate of outstanding credits globallyLed the reduction in outstanding.

Sydney, Australia

Achievements: Managed Woolworths, the largest ANZ account, during challenging situation due to COVID where sales forecasting was thrown into disarray. Managed the urgent order demands from Woolworths to ensure supply chain was able to satisfy the Woolworths need while allowing for the other major customers to be able to receive their share of stock Ensured.

Sydney

Achieved a service level of over 98.5% recognised as the highest rating in the history in Metcash account. Acheived this rating by creating a forecast alignment and maintained daily commnuciation with the demand planners to address each SKU line item which provided early intervention for any potential issues and maintained regular communication with.

Sydney, Australia

Achievements: Successfully achieved a service level of 98% achieved in year 2017Implemented new SAP report and calculation process to evaluate accurate stock on hand (ATP). This delivered productivity savings of $200,000 p.aReduced working hours to use the National Booking Sheet by saving $6,500.annuallyKeying errors reduced by 75% by automating processes.

Sydney, New South Wales, Australia

Achievements:Created and maintained new SKU list (200 products) available cross functionally to save time and to avoid keying errorIdentified and improved Sakata process to save 20% of working time (saving $15,000 annually) Responsibilities:Processing all customer orders on a daily basis ensuring orders are all finalised by required cut-off timeAnswering.

Sydney, Australia

Following my relocation to Australia, and while I search for a role where I can apply for professional expertise in financial services, I work at D2C as a Product Specialist.

Zürich, Switzerland

Achievements:Revised standard operating procedures and developed and implemented new timelines for the team to improve turnaround time on response rates to clients, resulting in increased efficiencies within the team and greater client satisfaction levelsAutomated 80% of manual ordering processes within 12 months delivering productivity savings of $200,000.

Zürich, Switzerland

Achievements:Successfully established a local Custody Team in Malaysia when RBC Dexia opened a subsidiary in Kuala Lumpur, appointed by head office to create the new local Malaysian entity.Standardised process by involving clients to improve efficiencyCreated SOPs for each clients for smooth transition and inductionRecruited 3 new team members to increase.

Zürich, Switzerland

• Achievements:
• Reduced month end process by 2 days through automatization
• Increased budget accuracy by improved cross functional collaborationResponsibilities: Analyse financial performance and prepare financial reports, perform month-end and annual reconciliations, and produced cash-flow.
• Increased budget accuracy by improved cross functional collaborationResponsibilities: Analyse financial performance and prepare financial reports, perform month-end and annual reconciliations, and produced cash-flow.