Lead the Customer Service/Supply Chain Team and provide an effective and efficient customer service to all internal and external Azelis Australia customers.• Manage and monitor the day to day operational activities and performance of the Customer Service/Supply Chain Team and provide support, guidance and direction when required.• Manage complicated Customer Service/Supply Chain issues, take necessary corrective action and escalate issues when required.

Achievements:Remotely managed and developed new team of 4 customer service (2 Australia, 2 NZ)Awarded Customer Service Team of the Year 2021 International Award recognised for the excellent outcomes regarding interactions with both external and internal customers and achieving the lowest rate of outstanding credits globallyLed the reduction in outstanding New Zealand credits by 45% and Australia by 60 % by collaborating with Sales and Finance. Monitored the individual customer… Show more Achievements:Remotely managed and developed new team of 4 customer service (2 Australia, 2 NZ)Awarded Customer Service Team of the Year 2021 International Award recognised for the excellent outcomes regarding interactions with both external and internal customers and achieving the lowest rate of outstanding credits globallyLed the reduction in outstanding New Zealand credits by 45% and Australia by 60 % by collaborating with Sales and Finance. Monitored the individual customer groups carefully and empowered the team members to be able to resolve customer issues and set a target of closing claims within a 2 week period Created one stop data base for ordering by customer to cross functional team Implemented centralised structured email addresses for Customer Service to manage the emails more efficiently. Reduced the sub folders from 180 to 10 to enable more efficient operationsIdentified a new software system (Zendesk) which would streamline the central email portal which provided an overview of the number of new, pending and closed email enquiries and identified the gaps in the systemIntroduced toll free numbers for both Australia and New Zeland operations to enhance Customer Experience outcome. Created a more efficient pathway for all customer enquiries including an automated voicemail function for afterhour enquiries and an option to select specific departments for resolution of the customers enquiryLed weekly and monthly supply collaboration meetings with Woolworths and Coles during period when Vendor Replenishment Planners were directly reporting to the role for 4 month periodResponsibilities:Remote team management and onboarding during COVID when I commenced the role, everyone started working from home. I proactively communicated with my team and stakeholders to on-board quicklyDevelop and implement customer service policies and proceduresTeam restructure and driving process efficiency to improve quality of service Show less

Achievements: Managed Woolworths, the largest ANZ account, during challenging situation due to COVID where sales forecasting was thrown into disarray. Managed the urgent order demands from Woolworths to ensure supply chain was able to satisfy the Woolworths need while allowing for the other major customers to be able to receive their share of stock Ensured a continuous communication of status of stock levels and supply chain issues from global manufacturing bases during COVID period… Show more Achievements: Managed Woolworths, the largest ANZ account, during challenging situation due to COVID where sales forecasting was thrown into disarray. Managed the urgent order demands from Woolworths to ensure supply chain was able to satisfy the Woolworths need while allowing for the other major customers to be able to receive their share of stock Ensured a continuous communication of status of stock levels and supply chain issues from global manufacturing bases during COVID period which helped to build greater trust within the relationship and maintained the correct inventory levels to balance the conflicting preferences between Reckitt and Woolworths.Led the alignment of the forecasts between Reckitt and Woolworths developing a streamlined approach to the business partnership. This was disrupted at the commencement of COVID pandemic in March 2020.Revised Reckitts DC replenishment portfolio, seeking consolidation opportunities allowing for reduction in freight cost via increased pallet scale and maximising truckloads Managed efficient transport replenishment by optimising order frequency, order size, order lead times.Created and developed communication system between the 2 companies which allowed for both groups to be involved in creating plans and logistical interactions for the new product development timeline ahead of launch dates with forecasted sales plans for 13 weeks which enabled a NPD aligned phasing & shelf fill for launch in Woolworths SAPResponsibilities:Working closely with Reckitt’s sales teams and demand planners to implement and execute promotional plans Show less

Achieved a service level of over 98.5% recognised as the highest rating in the history in Metcash account. Acheived this rating by creating a forecast alignment and maintained daily commnuciation with the demand planners to address each SKU line item which provided early intervention for any potential issues and maintained regular communication with Metcash managementSuccessfully achieved a forecast accuracy of over 65% highest in last 10 years also among all other customer accounts within… Show more Achieved a service level of over 98.5% recognised as the highest rating in the history in Metcash account. Acheived this rating by creating a forecast alignment and maintained daily commnuciation with the demand planners to address each SKU line item which provided early intervention for any potential issues and maintained regular communication with Metcash managementSuccessfully achieved a forecast accuracy of over 65% highest in last 10 years also among all other customer accounts within Metcash suppliersManaged Metcash inventory position to maximising outbound service level delivery whilst remaining within agreed Metcash’s combined warehouse total monthly inventory stock value targets achieving a 2 week turnaround of stock through Metcash’s systemIntroducing forecast comparison between customer and Pepsico for better alignmentMaximising NPD launch campaign sales by improving communication across functionsResponsibilities:Lead planning collaboration efforts maintaining accurate inbound supply plan delivering optimum stock weights to service Metcash baseline and promotion sales requirements Show less

Achievements: Successfully achieved a service level of 98% achieved in year 2017Implemented new SAP report and calculation process to evaluate accurate stock on hand (ATP). This delivered productivity savings of $200,000 p.aReduced working hours to use the National Booking Sheet by saving $6,500.annuallyKeying errors reduced by 75% by automating processes and providing the necessary information to the team membersReducing write offs by $130,000 through micromanaging the… Show more Achievements: Successfully achieved a service level of 98% achieved in year 2017Implemented new SAP report and calculation process to evaluate accurate stock on hand (ATP). This delivered productivity savings of $200,000 p.aReduced working hours to use the National Booking Sheet by saving $6,500.annuallyKeying errors reduced by 75% by automating processes and providing the necessary information to the team membersReducing write offs by $130,000 through micromanaging the stock status in all DCsImplementation of real time loading times at Distribution to insure all orders processed in time Responsibilities:Managing customer order transactions for annual turnover of $1.15 Bn Supervising the Customer Supply Chain day to day performanceContinually develop, improve, implement & review Customer Supply Chain processBeing a Customer Supply Chain (CSC) lead to system testingLeading the implementation of new processesMaking sure that the service level is maintained by close contact with transport, production and inventory teams Show less

Achievements:Created and maintained new SKU list (200 products) available cross functionally to save time and to avoid keying errorIdentified and improved Sakata process to save 20% of working time (saving $15,000 annually) Responsibilities:Processing all customer orders on a daily basis ensuring orders are all finalised by required cut-off timeAnswering incoming calls from customers and providing sales support to the sales teamCreating & maintaining open… Show more Achievements:Created and maintained new SKU list (200 products) available cross functionally to save time and to avoid keying errorIdentified and improved Sakata process to save 20% of working time (saving $15,000 annually) Responsibilities:Processing all customer orders on a daily basis ensuring orders are all finalised by required cut-off timeAnswering incoming calls from customers and providing sales support to the sales teamCreating & maintaining open communication channels with distribution, transport & inventory teams nationally Show less

Following my relocation to Australia, and while I search for a role where I can apply for professional expertise in financial services, I work at D2C as a Product Specialist.

Achievements:Revised standard operating procedures and developed and implemented new timelines for the team to improve turnaround time on response rates to clients, resulting in increased efficiencies within the team and greater client satisfaction levelsAutomated 80% of manual ordering processes within 12 months delivering productivity savings of $200,000 p.a.Responsibilities:With my relocation to Australia imminent, I was promoted to a senior role in transaction… Show more Achievements:Revised standard operating procedures and developed and implemented new timelines for the team to improve turnaround time on response rates to clients, resulting in increased efficiencies within the team and greater client satisfaction levelsAutomated 80% of manual ordering processes within 12 months delivering productivity savings of $200,000 p.a.Responsibilities:With my relocation to Australia imminent, I was promoted to a senior role in transaction management, entitlements and tax operations, with a goal to help the business achieve key objectives.Leading the process management within the transaction management, entitlements and tax operations teamsActing as the primary point of contact for all client queries, represented RBC Dexia to clients, and facilitated successful new fund launches, projects and migrations by working closely with fund managers and internal partiesEnsuring all Service Levels Agreements (SLAs) were tracked and manage with internal teams that regulatory compliance, on-time delivery, and to client requirements and standards are all satisfied Show less

Achievements:Successfully established a local Custody Team in Malaysia when RBC Dexia opened a subsidiary in Kuala Lumpur, appointed by head office to create the new local Malaysian entity.Standardised process by involving clients to improve efficiencyCreated SOPs for each clients for smooth transition and inductionRecruited 3 new team members to increase the team to 6 members to speed up the process time and responses to customerBusiness Leadership trainingManagement… Show more Achievements:Successfully established a local Custody Team in Malaysia when RBC Dexia opened a subsidiary in Kuala Lumpur, appointed by head office to create the new local Malaysian entity.Standardised process by involving clients to improve efficiencyCreated SOPs for each clients for smooth transition and inductionRecruited 3 new team members to increase the team to 6 members to speed up the process time and responses to customerBusiness Leadership trainingManagement Skills trainingGoing to main office in Luxembourg for 1 week of trainingResponsibilitiesManage a team of 6 in Zurich and a team of 10 in Kuala LumpurAuthorisation to validate transactions up to USD 250 Mio.Work with the compliance department to mitigate risks within processing, and ensured team were adhering to bank policies and the regulatory environment Show less

Achievements:• Reduced month end process by 2 days through automatization• Increased budget accuracy by improved cross functional collaborationResponsibilities: Analyse financial performance and prepare financial reports, perform month-end and annual reconciliations, and produced cash-flow and income statements, projections and budgets  Complete general and sub-ledger entries including those for liquidity, borrowings, securities and mortgages Prepare tax… Show more Achievements:• Reduced month end process by 2 days through automatization• Increased budget accuracy by improved cross functional collaborationResponsibilities: Analyse financial performance and prepare financial reports, perform month-end and annual reconciliations, and produced cash-flow and income statements, projections and budgets  Complete general and sub-ledger entries including those for liquidity, borrowings, securities and mortgages Prepare tax statements for government reporting relating to VAT, GST, stamp duty, emission commission and withholding taxes Show less