Software Engineer
Current- Implemented an AI-driven system that autonomously performs complex tasks, significantly reducing the need for human intervention.- Developed an AI-assisted decision support system that enhanced operational efficiency and achieved cost savings.- Engineered a robust queuing and worker management system using BullMQ across multiple services, which optimized task processing and resource allocation, significantly reducing processing times and enhancing system scalability.- Designed and implemented an automated call flow management system that streamlined customer interactions, reducing wait times and improving overall service efficiency by dynamically routing calls based on real-time data and AI-driven decision-making.