FPI Inc.| Agawam, MA | 2017 – Present Manager of QACoE Department | 2017 – PresentAs the head of the Quality Assurance Center of Excellence reporting to the CTO, I have setup the department from the ground up to support all initiative going to production while ensuring the utmost quality. This role requires managing and leading a large team of highly qualified engineers and testers, create new processes and identify existing gaps… Show more FPI Inc.| Agawam, MA | 2017 – Present Manager of QACoE Department | 2017 – PresentAs the head of the Quality Assurance Center of Excellence reporting to the CTO, I have setup the department from the ground up to support all initiative going to production while ensuring the utmost quality. This role requires managing and leading a large team of highly qualified engineers and testers, create new processes and identify existing gaps, define methodologies and artifacts, liaise with vendors, impact and influence developers. Furthermore, partnering with various leadership members to champion create and drive better standards from the Business Analyst group.  Setup and initiated the QACoE group, creating attaining plan, QA Process and guidelines to support and guide the team. Played key role in developing cross-sector defect-management schema that reduced cost by 23%.  Documented, tracked, and reported organizational performance excellence scorecard goals and metrics. Drove the implementation of QA policies and compliance with corporate vision, mission and long- term strategic business plan, utilizing industry standard methods for Software Development Life Cycle and Project Management as appropriate. Migrated all test artifacts towards test case management tools (Microsoft Test Manager). Reduced test management and execution time by 30% while developed and institutionalized numerous various process improvement initiatives to support various branches of the organization. Introduced automation initiatives within the QACoE organization to increase efficiencies, reduce execution time and provide better support towards the success of our Associations, worth over $260 billion in assets. Show less

Staples Inc. | Framingham, MA | 2006 – 2017 Sr.QM Lead | 2013 – 2017Promoted twice with exceptional tenure to manage and lead resources and the testing effort of new application releases. Liaised with vendors, developers, business analysts and user representatives in application design and document reviews, while championing Quality Management methodologies throughout process improvements. Utilized leadership and organizational abilities to handle the testing initiative of both online… Show more Staples Inc. | Framingham, MA | 2006 – 2017 Sr.QM Lead | 2013 – 2017Promoted twice with exceptional tenure to manage and lead resources and the testing effort of new application releases. Liaised with vendors, developers, business analysts and user representatives in application design and document reviews, while championing Quality Management methodologies throughout process improvements. Utilized leadership and organizational abilities to handle the testing initiative of both online and in-store channel of the Staples Copy Print business. Supported the day to day needs of business partners while leading a team of highly skilled engineers and operations management personnel, ensuring excellence in every part of the testing process. Led and oversaw the integration effort of the recently acquired PNI from a testing perspective. Managed a team of manual and automation resources, near-shore, offshore and onshore in automation initiatives, which saved 1K resource hours monthly. Partnered with vendors and internal business partners on capturing and cascading metrics to executive. Directed testing effort of a $20M business, surpassing expectations and delivering zero post- production issues.  Automated 90% of all test cases from the test library, saving an estimated ~$208K per year. Reduced our manual test cycle by 15%, which yielded a saving of $16K per year. Tracked and published QM metrics throughout the project's lifecycle, including root cause analysis of defects and traceability metrics. Show less

Staples Inc. | Framingham, MA | 2006 – 2017 Sr.QA Engineer | 2011 – 2013Successfully managed large-scale projects and resources wile surpassing expectations and delivering zero post production issues. Created several test artifact such as: Basic and complex test plans, test strategies, ambiguity review documentation and reports, training manuals, test data, use cases and assessment. Led new Customer… Show more Staples Inc. | Framingham, MA | 2006 – 2017 Sr.QA Engineer | 2011 – 2013Successfully managed large-scale projects and resources wile surpassing expectations and delivering zero post production issues. Created several test artifact such as: Basic and complex test plans, test strategies, ambiguity review documentation and reports, training manuals, test data, use cases and assessment. Led new Customer Engagement Platform initiative which yield a record breaking $10.5M in net sales in O1, involving the QA team in define phase and unit testing cycle where 35% of the total bugs were uncovered upfront and the timeline was decreased by nearly 50%. Managed the Digital Receipt Project and implemented the Risk Based Testing method that yield a savings of $159K, 399 days (3192 hours) over the life of the project, and led to annual savings of $1.5M with ~30K miles of receipt tape saved. Developed a Traceability Metrics System to support senior management in broadening visibility on all testing efforts. Engaged in the driving sale initiative program, brainstorming and creating an innovative business proposal that increased revenue by 50% and triggered inspired selling to our associates around the world. Show less

Staples Inc. | Framingham, MA | 2006 – 2017 QA Engineer | 2006 – 2011Continue to Show a great deal of versatility in leadership and adaptability skills in response to wide range of situations such as: Extremely challenging project deadline and process violators. Active and fervent member of the Automation Standard Review board, partnering with team members to ensure all QA department’s codes were up to the uppermost standard quality.  Rearchitected high priority test data and… Show more Staples Inc. | Framingham, MA | 2006 – 2017 QA Engineer | 2006 – 2011Continue to Show a great deal of versatility in leadership and adaptability skills in response to wide range of situations such as: Extremely challenging project deadline and process violators. Active and fervent member of the Automation Standard Review board, partnering with team members to ensure all QA department’s codes were up to the uppermost standard quality.  Rearchitected high priority test data and artifact and reduced cycle time by 1.5 days (or $600) each time the test was run. Led the project team to create 580 test cases for three complex and high visibility projects. Achieved 50% reduction in test time from each contractor resource, designing and providing POS training for over a dozen business partners and contractors. Key contributor to Quality for over twenty different projects by leading and finding a number of issues, including P1 and P2 during testing phase. Yielded an average saving of 40 hours in resource testing and $20K in store investment. Show less