Worked directly, via phone, with on site techs who required troubleshooting for various food service machines. Worked with the warranty department and helped to implement a new warranty system and technical support call log software.

Worked extensively with the electronics department to develope and implement a schematic generator for easier testing of low voltage timers and control boards. Worked to maintain the computer network and helped employees with day to day computer problems and operations. Worked with the sales department to incorporate ACT. Traveled to businesses with sales teams to give presentations on our schematic machines.

I worked directly with customers who needed to place orders or ask about orders already shipped. Worked directly with marketing to develope email advertisements and products sales. Helped maintain daily computer operations and fixed problems with the computer network.