Prioritising and coordinating work for the shopping experience on the Flight Centre website and associated brands. Finding the balance between immediate needs for product targets and strategic improvements to internal systems to support future goals.

Janison is a major player in the online assessments industry. Delivering high stakes exams such as NAPLAN, through to lower stake exams like 'Check-in' for the NSW Dept of Education and online driver's licence tests for Transport NSW. We also have our own set of k-12 assessments such as the ICAS competition, benchmarking and scholarship assessments and more!* Ownership of a legacy program replacement that within 1 year saved $120k/year in 3rd party integrations and reduced customer support calls by 20%.* Increased customer e-commerce NPS by >5 points within 4 weeks through some quick wins.* Mentored and managed Product Owners to quickly onboard/upskill them so they were able to prioritise and drive SCRUM teams.* Mentored and managed UX Designers for 3-4 months while the UX Manager role was vacant - helping them improve their design processes to better work with Agile teams.*Evaluating and prioritizing multiple product ideas to create the Product Roadmap.

* Saved >$10,000 in hosting costs each month, reducing complexity and maintenance costs by leading a key project consolidating multiple different product variants.* Increased annual revenue by >$200k (and growing) by successfully implementing a global remote proctoring service for exams within 4 months.* Engaged with dozens of stakeholders and cross functional teams (engineering, Sales, etc.) for major clients to deliver business outcomes to their problems or get bugs fixed.* Created user stories and fiercely prioritised the backlog to ensure delivery of maximum value. Used the prioritised work to create annual and quarterly roadmaps* Actively contributed to Janison improving the way they do user research.

A 6 week project with PeakXD, I helped their client, the Department of Housing and Public Works to design a retirement selection tool/site.* Delivering a validated prototype to the Department of Housing and Public Works so they could build a solution, confident that it would suit their users' needs.* The project involved end-to-end user experience (UX) - mapping multiple user journeys, one-on-one interviews, group workshops, prototyping and usability testing.

Candid was a new global employment platform to transform the hiring process. It was designed to uniquely enable companies and candidates to express who they are and what matters to them via valuable insights into the other and to help people truly find their tribe.* Executed the CEO's vision, collaboratively with Design and Technology.* Lead the UX and Design teams in a startup environment to transform a stalled product process and produced an MVP within a few months, with limited resources.

* Designed the experience the employer and candidate will have with the transformative SaaS employment platform that encouraged openness and honesty.* Collaborated on the end-to-end UX process such as wireframing, designing reward and feedback systems, user research.

Peak XD is a User Experience consultancy. Helping clients research their problems, understand their users and designing solutions based on the research.* Delivering meaningful insights through stakeholder meetings, user research methodologies, wireframes, interactive prototypes, user feedback and usability testing.* Research methodologies varied but included, customer personas, 1:1 interviews, qualitative and quantitative data analysis and usability testing.

Clients: Hearis, Virgin Australia, Greater Group, Groundwork, Lord Mayor's Business Awards, Tatts Group, RSL Care, RACQ4impact is an Agile software development house. As their first, and main, UX Designer, I helped them adapt from backend integration type projects, to more user focused applications. We worked in small teams (4-8 people) with design and development happening in quick succession, which was only possible through our very high levels of communication, professionalism and ultimately trust.I frequently ran an 'envisioning workshop' at the start of the project which involves working with the team and the client for roughly half a day. This is a product planning workshop where we focus on defining the problem we're trying to solve and who we are solving it for. Once this is defined we generated ideas and solutions, then refined and prioritised based on how well they solve the chosen problem and aligned with the user and business goals.Armed with the output from the workshop, we would go into 2 week Agile sprints. My role varied from pure Designer to Designer + Product Manager, depending on the makeup of the team. We maintained high contact levels with the customer and constantly reprioritised and adapted functionality with them to ensure we were delivering the best value at that moment.I have yet to experience a client that was not delighted with the resulting solution. They are aware of progress at every stage and often we can deliver more than originally scoped.

Flight Centre is undertaking a considerable redesign of their flagship website. I'm redesigning part of the site working closely with other members of the design team.I conducted a competitor analysis to gauge current industry standards. I then sketched solutions and prototyped a preferred solution in Axure. The prototype will be be user tested and improvements fed back into the design.

Clients: ANZI helped the team at HeathWallace create personas for ANZ's online offerings. The personas will be used to guide the design team when creating the next generation products and services.I helped conduct contextual interviews with people in their homes and places of business in order to understand their financial needs - a taboo and touchy topic for many so diplomacy was required at every turn.The personas were created from a considerable data set and finally presented to stakeholders and the internal design team in an interactive and engaging way.A year after producing the personas I found out they were still being used. It was a proud moment as many personas never get used at all.

Clients: Melbourne Business SchoolMelbourne Business School is committed to fostering learning beyond the classroom. This means building an ecosystem to allow learning on the job and from other people - when and where you need it most. I was part of the team that realised the successful solution. I worked closely with business stakeholders, other designers and the development team. We worked in an Agile environment to continuously produce a system the client could interact with and provide feedback on.This involved user interviews, prototyping, a lot of sketching, reviews with developers and many many whiteboard sessions.

Clients: Telstra, La Trobe University, eBay, IG MarketsAs a consultant you need to first help the client define their problem. Then you use a variety of techniques to prioritise requirements and test the boundaries of constraints. Through teamwork and workshops you then develop a solution that suits the clients needs – from blue sky inspirational designs to immediately buildable designs.At Symplicit I had the opportunity to live and breathe UX through solid and varied methodologies. There was numerous hours spend user testing, 1 on 1 interviews, prototyping, affinity diagraming, client workshops, client presentations and team brainstorming just to name a few.

Clients: Sensis / Yellow PagesThe majority of my time at Sensis was spent working on two websites. The first site was yellowpages.com.au where I worked to introduce features to improve the user experience such as an auto-complete on the keyword field, logic to avoid disambiguation and zero result pages and map based search. Working on Yellow Pages requires constant consideration of the advertisers and Sensis’ commercial interests, all while trying to achieve an ideal user experience for the consumer. This required frequent consultation with various departments such as Product, Marketing, Legal, Production and IT/Development. The second key website I worked on was a pseudo-research project called Yellow Lab. The aim of Yellow Lab is to trial ideas in a smaller and more agile environment and deliver any successes into the main Yellow Pages website. From a user experience perspective, ideas such as tagging, recommendations, user profiles, user defined geographical searches, and more, are designed, user tested and trialled in a live environment to gather objective and subject data.

Clients: Beko (UK)I had worked at Complete previously and was asked back to work on a new client. Complete was responsible for the entire online (and some offline) presence of BEKO UK. I was tasked with the redesign of the UK website. The aim of the site was not to increase sales, but to increase the awareness of BEKO, the second largest whitegoods retailer in the UK. This involved working extremely closely with the BEKO marketing team and the Complete team tasked with the branding. Personas and conceptual models were developed first so that the site’s objects were formalised. A sitemap and wireframes closely followed based on market research, personas and client objectives. Client meetings occurred at intervals in order to confirm that the client was pleased with the work and that the deliverables were on target.

Clients: Rio TintoInteresource (now Made by Many) is a new media agency with a heavy focus on usability and accessibility. I was brought into the Information Architecture (IA) team to specifically work on the Rio Tinto project. My first assignment was to review the visual designs (from an external agency) against the wireframes for the new site and report back any inconsistencies. My next task was to create an IA for a new series of Rio Tinto Group Operations sites (i.e. a site for each major metal or mineral group within the company). The IA needed to be flexible to account for differences across the groups, but keep a similar feel to the parent site. Wireframes were also modified or created as required.

Clients: T-Mobile, National RailThe particular team that I was involved with specialised in website design and creation. The team consisted primary of project managers, information architects (IAs) and visual designers. I was often the only IA on a project, but frequently consulted and brainstormed with other IAs and designers on my projects and theirs. Initial concepts for sites were storyboarded and an approach approved by the client. A sitemap and wireframes were then developed and brought to life by designers. An iterative process was used with client input to evolve the solution until sign-off was achieved. My time at Complete was spent almost entirely on the T-Mobile account, but some time was spent on user research and developing personas for a National Rail Journey Planner project.

Clients: VisitBritain, Royal Mail Stamp Collecting, Hertz LinkStart Creative is a digital media company that specialises in advertising, marketing and online presence. My role within the company was to handle the information architecture of websites. This usually involved the creation of a sitemap and series of wireframes. Individual functional elements of pages were also storyboarded to cultivate ideas. All artefacts were created with constant client consultation and close workings with designers, copyrighters, technical staff and other colleagues as required.

Clients: OrangeFramfab (now LBi) is one of Europe’s leading interactive marketing services agencies. Framfab manages projects from early concept through to creation and delivery. Working exclusively in the team responsible for delivering solutions to the Orange telecommunications company, I was involved in work that resulted from their takeover of Wanadoo. Heuristic evaluations were performed for senior management across the Orange and Wanadoo websites in 4 countries. Research proposals were also developed to showcase Framfab’s new eye-tracking software. Storyboarding was also performed on a small blue-sky project involving community supplied content.

Clients: BT (British Telecom), Vodafone, Orange, Sony, SamsungOne of the specialised teams within Framfab (now LBi) was the User Research team, where I was employed. The primary duties of this team were to perform research into user requirements and conduct user testing sessions. Research and testing was usually performed on websites and mobile devices. Research into user requirements usually involved face to face interviews or questionnaires. User testing required experimental design, facilitating testing sessions while recording data, analysing the aggregated data and reporting the results. User testing and research was often complicated by involving multiple countries.

Suncorp is one of Australia’s leading financial institutions. Their Intranet has over 150,000 pages accessed by over 8000 staff. Suncorp employed me to help with the restructure of their information architecture and to identify areas of the Intranet that required improving to maximise information transference and work efficiency.Problem areas were identified through user interviews and user guided tasks as well as Intranet usage metrics. Initial information architectures were established through focus groups and augmented with business requirements. All findings and recommendations were presented to management for their use in subsequent decisions.

The Department of Corrective Services is developing a system called IOMS (Integrated Offender Management System), that will control many aspects of the Queensland correctional system. My role was to aid the project to achieve one of the 4 key project goals, that is, IOMS should be a highly intuitive and usable system.My primary task was to design screens in accordance with a user interface framework and a series of Use Case definitions and UML diagrams. Each area of the system started with activity scenarios and/or contextual inquiry, then moved into task analysis. Paper prototypes were then developed and reviewed by users to refine the prototypes. Hi-fidelity screens were then drawn as specifications for the developers. Developed screens underwent user testing with results reported to the project manager for further discussion.

Polymorphic Solutions built custom software solutions. My role involved working with clients to gather requirements, developing and delivering the project - usually in small teams of 2 or 3 but sometimes solo.Through this role I was an early adopter of Microsoft .NET technologies (mostly VB .NET and ASP .NET). This entailed training from Microsoft on the alpha version, helping to review a technical book and being invited to be a community leader on technical forums.

Maintained and grew the projects intranet that allowed all the Boeing projects to store and readily access their information and processes. Being largely Defence projects, this was an integral internal asset.The intranet was built using VB and ASP technologies.