✅ Provided overall management, administration, and tactical leadership; maintained operational budgets and schedules; ensured client and shareholder satisfaction, operational efficiency, and compliance with the organization’s policies, values, and beliefs. Reported on performance indicators, identified areas of improvement and outlined the approach to that improvement➡️ Helped identify objectives, strategies and action plans to improve short- and long-term sales and earnings. ➡️ Developed and nourished customer relationships that supported business retention and growth. Ensured cus-tomer loyalty and satisfaction by diplomatically addressing arising client complaints, queries and issues in a so-lutions-oriented manner.📌 Key Impact: recognized for operations management expertise and capacity to develop relationships with clients and staff.

✅ Leveraging on a successful career in business development, sales, client success, brand building and event and operations management, handpicked for the role to help achieve revenue and market share targets via developing business from new prospects and untapped markets. Built and managed trust-based relationships with stakeholders, industry partners, and clients➡️ Handled beer production, restaurant, bar functions, project management and special events. ➡️ Increased brand awareness through event marketing, sales events, and brand promotion.➡️ Recruited, trained, managed, mentored and inspired all front of house, kitchen, and maintenance staff.➡️ Provided fair and constructive feedback, assessed employee performance, training needs, areas for improve-ment and possibility of future growth within the organization, and ensured training and development needs were addressed.➡️ Facilitated the design, implementation, and coordination of events. Handled project management and customer and public relations. Ensured the flow of communication between various parties to ensure smooth operation of the event.📌 Key Impact: contributed to the generation of new ideas and strategies to optimize work process and increase revenues; analyzed complex data and drew relevant conclusions, which led to optimization of work processes and increased revenue.📌 Encouraged the team to drive overall business performance by motivating staff deliver results and client satisfaction 📌 Restructured the menu to improve profitability and maximize sales.

✅ Brought on board to manage sales and operations – trained, mentored, and developed employees; promoted a workplace culture that emphasized quality, customer service, and performance standards. Executed administrative duties, budgeting, and staff supervision. Generated innovative ideas and solutions to contribute to brand recognition, increased business, profitability➡️ Built a high-performance environment and implemented a people strategy that attracted, retained, developed, and motivated the team; fostered an inclusive work environment, communicated vision, managed succession and development planning.➡️ Facilitated planning and organization of important events, paying attention to detail in order to achieve guest satisfaction.📌 Key Impact: improved the efficiency of the business processes and procedures to enhance quality and customer service.

✅ Served as a leading member of the executive team; facilitated the establishment of an efficient structure for a rapid expansion, including business planning, public relations, financing, sales and marketing strategies and corporate governance; was accountable for oversight of all business divisions; developed and drove strategic plans and articulated the vision for the future➡️ Delivered leadership, mentorship, and executive vision of business development strategies, and sales operating plans, as well as the development and facilitation of brand and marketing strategies to deliver substantial market share and profitability growth. Developed campaign and brand awareness strategies with an emphasis on relationship building.➡️ Managed customer facing business areas, including customer service, digital marketing, partner and affiliate programs.➡️ Developed customer loyalty and brand advocacy programs that leveraged distributor sell-in and sell through levels.➡️ Implemented trade marketing and sales strategies that increased share, business profitability and retailer sell through.Key Contributions📌 Grew the brand through social media, email marketing, google AdWords. Signed a distribution deal for the state of Florida midyear 2018 and then started adding other states like Colorado, Georgia, Washington, Massachusetts, and Pennsylvania. 📌 Opened the first Wild Ale brewery in the state of FL. Built the brand, naming all of Odd Breed’s beers and developing concepts for each beer, with each label with its own story and a very special label to go along with it. 📌 Developed the brand from scratch (from the name, logo, website, and brand message to our company’s philosophy of quality and high-end offerings). Managed the brewery’s construction from site search, and lease negotiation through permitting and funding until opening to the public in November 2017. Made a successful exit in 2019.

✅ Handled several aspects of the business, including management operations, business development, talent recruitment, and concept, recipe and menu development; focused on quality, exceptional service delivery, and eliminated operational deficiencies along the way. Gained 4.5-star+ reviews all across the board and several accolades from the press➡️ Developed a unique and competitive brand identity that tapped into the targeted markets and delivered increases in customer accounts. Became the brand’s ambassador at beer and food related events all over South Florida.➡️ Gained a strong reputation as the top destination for Craft Beer in South Florida and got written up by several magazines and newspapers, with many of them placing our Wagyu Duck Fat Burger as the best burger in Palm Beach County.📌 Key Impact: conceptualized and brought to fruition this gastropub project achieving financial sustainability on the first year of operation. Established it as one of the main craft beer destinations in South Florida. Made a successful exit in 2018.

✅ Built the business from the ground up – played a key role in managing administrative and business operations, customer service, marketing, strategic development plans, public relations, and financial and human resources. Developed and implemented policies and procedures, managed staff, evaluated performance, and monitored customer service metrics➡️ Provided in-depth presentation and demonstration of products. Developed targeted marketing campaigns, showcasing the company’s reputation for quality and reliability, and promoting the identification of the corporate brand.📌 Key Impact: expanded the company to a team of 10 people before selling my shares and moving to the U.S.