Pursued & Qualified Leads, grew existing accounts, supervised projects, analyzed budgets, created proposals and contracted meeting and program-specific services

Participated with leadership to develop office growth and assumed full responsibility of all Operations Managers, part-time staff and suppliers while overseeing all programs, managing client expectations and delivering a successful result within budget and accomplishing the overall objective

Established Hosts as a presence in the industry, overseeing the Operations department in the absence of a Director and creating/implementing inter-departmental cross-training and support opportunities

Planned and executed all aspects of transportation, tours, dinners, events and other meeting components for a variety of clients while providing outstanding service and maintaining strong working relationships and client satisfaction working both autonomously and as a team player

Supervised the on-site execution of group travel incentive programs for up to 800 travelers worldwideMain contact, accountable for successful execution of travel program: lodging, air and ground transportation, special events, entertainment, food and beverage, hospitality, tours, activities and staff managementNegotiated supplier billing and reconciled all invoices before departing the program city/countryMaintain strong working relationships with companies in the… Show more Supervised the on-site execution of group travel incentive programs for up to 800 travelers worldwideMain contact, accountable for successful execution of travel program: lodging, air and ground transportation, special events, entertainment, food and beverage, hospitality, tours, activities and staff managementNegotiated supplier billing and reconciled all invoices before departing the program city/countryMaintain strong working relationships with companies in the meetings and hospitality industries iFor each, continue to provide a wide variety of on-sight travel support service as required by each assignment Show less

• Serve as main point of contact for client and VIP guests and complete all program communication and direction for travelers, staff and contracted suppliers.• Accountable for successful execution of ground transportation, special events, entertainment, hospitality, tours, activities and staff management• Negotiate supplier billing for maximum profitability and reconcile all manifests / invoices before submitting them to ITLC• Perform various event marketing duties, based on… Show more • Serve as main point of contact for client and VIP guests and complete all program communication and direction for travelers, staff and contracted suppliers.• Accountable for successful execution of ground transportation, special events, entertainment, hospitality, tours, activities and staff management• Negotiate supplier billing for maximum profitability and reconcile all manifests / invoices before submitting them to ITLC• Perform various event marketing duties, based on individual program/project needs Show less

Program Manager, January 2008 – April 2009• Responsible for developing and planning travel programs including lodging, transportation, events, celebrity entertainment and group activities• Manage travel budgets ranging from $95K - $4M• Develop detailed Travel Director Manual and conduct Travel Director briefing, as well as provide onsite leadership to travel staff assigned to programs• Communicate all aspects of the program with the client, from onset to completion• Create… Show more Program Manager, January 2008 – April 2009• Responsible for developing and planning travel programs including lodging, transportation, events, celebrity entertainment and group activities• Manage travel budgets ranging from $95K - $4M• Develop detailed Travel Director Manual and conduct Travel Director briefing, as well as provide onsite leadership to travel staff assigned to programs• Communicate all aspects of the program with the client, from onset to completion• Create and execute all event purchase orders, on time and under budgetLead Travel Director, June 2005 – December 2007• Managed the onsite execution of group travel incentive programs for up to 800 travelers worldwide• Served as main point of contact for client and VIP guests and completed all program communication and direction for travelers, staff and contracted suppliers• Accountable for successful execution of scope of travel program: lodging, air and ground transportation, special events, entertainment, food and beverage, hospitality, tours, activities and staff management• Negotiated supplier billing for maximum profitability and reconciled all invoices before departing the program city/countryOperations Assistant, October 2004 – June 2005 • Managed participant registrations, activity selections and special requests via Landmark’s MS Access-based Registration and Reporting Software• Prepared trip information packets for travelers, as well as all on-site materials for Travel Directors • Communicated regularly with travel participants and assisted with any special requests • Researched and ordered client gifts and giveaways with various suppliers Show less