Daniel James Email & Phone Number

Irvine, California, US

Working in a newly formed ITSM team, specializing in Incident Management, Problem Management, Root Cause Analysis, and Change Management. Our mission is to plan, educate, and equip the Acorns support staff so that they can better handle anything that comes their way, in an effort to help the company in whole to look after the financial best interests of.

Roseland, New Jersey, US

• I assumed command and control of major incidents that impact associates and clients in over 140 countries within the Human Resource and Financial sectors.
• Facilitated technical bridge calls throughout the lifecycle of Major Incidents, severity 1, 2, and 3s.
• Ensured that restoration teams have the needed support to resolve issues quickly to minimize impacts and Service Level Agreement (SLA) violations.
• Outlined events that occurred and generated documentation for Root Cause Analysis.
• Verified overall business impacts and user experiences.
• Generated several different styles of communications during major Incidents for a variety of audiences (Business Partners, IT Leadership, Executives, Stakeholders) that explain what services are disrupted, what the.

Arlington, VA, US

• During my time at Boeing, I supported major production-impacting incidents affecting all business units for this Fortune 500 aviation producing company. These Major Incidents could happen at any point during the day.
• Supervised emergency technical meetings while developing accurate and detailed notes.
• Identified and contacted technical resources when additional support was required.
• Sustained effective and efficient processes in high-stress environments.
• Cultivated communications between technical groups, stakeholders, and executives.
• Created Executive Notifications for Severity 1 & 2 events every two hours, or as needed.

Hanover, MD, US

Before working for The Boeing Company as an employee, I was a contractor through TEKsystems. I was assigned to work for the Major Incident Management (MIM) team at Boeing, where I learned the ins and outs of successfully leading Major Incident activities with a diverse group of technical subject matter experts (SMEs) and business leaders. Within ten months.

• Worked for Pioneer as a Seasonal research worker. Most worked occurred during Summer and Winter/Spring months.
• Cross pollinated soybean plants
• Trained new employees to cross-pollinate soybeans
• Task assignment and decision-making
• Second highest crossing percentile in Summer 2009 and 2010
• High attention to detail required for successful crossing

- Managed the Association’s online social media (Facebook, LinkedIn, Twitter, YouTube)- Utilized native social media engines and social media tools (Tweetdeck/Hootsuite)- Researched policies and best practices to improve outreach methods- Generated attractive and interactive online content to promote participation from target audiences through photography.