Daniel Nordick Email & Phone Number

Massillon, Oh, Us

Birmingham, Alabama, Us

The Cyber Security Operations Center (CSOC) Analyst is responsible for the daily operational monitoring of events and alerts from multiple sources, including SIEM, EDR, IDS/IPS tools, system logs, and other internal investigation applications specific to the organization along with case creation and response action automation in SOAR (Phantom). Investigated Risk Based Alerts (RBA’s) as well to look for any anomalous behavior. The SOC Analyst also investigates malicious emails and takes appropriate action using ProofPoint. As a senior, I assisted in onboarding and developing new analysts and acted as a mentor to them.

Maumee, Oh, Us

Primary focus was to troubleshoot network issues for several state schools for student testing

Stow, Ohio, Us

Actively monitored and investigated security alerts to detect malicious activity. Performed Cyber Kill Chain and MITRE ATT&CK analysis on incoming security alerts. Triaged and responded to identified malicious activity, such as escalation or remediation actions. Provided clients with clear/concise written investigations within the service management system. Communicated and collaborated with clients through the lifecycle of all escalated security investigations. Contributed to general security operations. Experience with SIEM platforms such as AlienVault, USM, Splunk, IBM QRadar, and Microsoft Sentinel. Experienced with Endpoint Protection platforms such as CrowdStrike and Vision. Working knowledge of the following analysis tools: VirusTotal, AbuseIPDB, Osint. Familiarity with principles of network and endpoint security, current threats, vulnerabilities and attack trends. Identified and analyzed PowerShell and Base64, encoded PowerShell commands utilizing multiple tools including CyberChef.

Fairlawn, Ohio, Us

Engaged with customers to drive usage and adoption of OEC software by setting up and completing initial training, then maintained those relationships. Consulted across platforms regarding OEM solutions based on a solid knowledge of company applications. Created goals to drive product adoption. Provided data and feedback to achieve goals and improve time to value. Achieved targeted levels of customer utilization to ensure customer satisfaction. Utilized business intelligence tools to track usage activities, recognize trends, and make consultative recommendations to customers. Executed success plans to further accelerate and expand product use beyond initial launch. Utilized CRM to capture customer interactions, maintain valid customer account information, and provide reliable information of solutions. Established high level relationships with dealer management and department champions. Drove customer engagement and increase overall parts sales through coaching.

Fairlawn, Ohio, Us

Customer Success Shop Specialist November 2018 – January 2020Engaged with repair and collision shops to drive usage and adoption of OEC software by setting and completing initial training, then maintaining those relationships through follow-up. Worked in collaboration of other Customer Success teams such as onboarding, optimization, and OEM reps to identify areas of opportunity with our customer base through various reporting methods. Subject matter expert on the automotive industry, our customer workflow, and OEC software. Participated in many special projects for various other departments including the CollisionLink shop product team, e-learning, and marketing. Projects included both leading projects and collaborating with team members, and ranged across topics including webinars, e-learning center additions, a video for our sales’ onboarding process, and data compilation for the CollisionLink shop product team. Created new email templates for the Customer Success shop team. Awarded “Rep of the 3rd Quarter” in 2019.

Canton, Ohio, Us

Sought financial assistance for Aultman patients utilizing a variety of platforms and programs. Advocated for patients by facilitating discount negotiations, researching charity program eligibility, and receiving payment of health benefits. Provided excellent customer service and solved a variety of challenging situations. Worked with manager to implement a variety of team exercises to enhance teamwork and collaboration. Assisted manager in interviewing new departmental staff.

Canton, Oh, Us

Communicated and explained complex health benefit plans to providers, company representatives, and brokers. Resolved complex claim issues on behalf of self-funded companies. Improved processes by developing more efficient calculation measures. Assisted sales department with issues escalated to my attention.

Canton, Ohio, Us

Provided and maintained excellent safety standards, customer service, and professional communication toward patients, families, and staff. Investigated and intervened in several workplace violence incidents. Scheduled shift officers to their assigned posts. Acting supervisor overseeing several major events at the hospital.

- Responsible for monitoring health, wellness and productivity of those under my supervision.- Deployed to Gulf Port, Mississippi to assist with Hurricane Katrina relief efforts.- Deployed to Aviano Air Base in Italy in support of Operation Enduring Freedom.

Cyber Security Bootcamp, Cyber Security

Bachelor Of Arts (B.A.), Business Administration And Management, General