Delivered exceptional customer service using my extensive knowledge and experience of working in the hospitality profession. Catered to guests with different hospitality requirements in a variety of different venues across the Bristol region.

Core member of the events team to organise and run Zebra’s Warehouse Live! Event in Heerenveen.Presented to over 40 marketers on how to increase the effectiveness of meeting culture at Zebra.Collaborated with agencies in the creation of media for Zebra products and services, and in the creation of the assets, such as the DCS Comparison guide.Created, planned and laid out an organic social media calendar for Quarter 3 and Quarter 4.Undertook training to gain expertise on Zebra's offerings for warehouse and services.

Taught English as a foreign language to over 100 students a week in southern Italy.Taught an array of different courses from beginners (pre-A1) to pre-advanced (C1), both younger learners and older learners,• Taught an array of different courses from beginners (pre-A1) to pre-advanced (C1), both younger learners and older learners, both groups and individuals, and even taught maths in English. Delivered courses to students in person, online and in hybrid learning environments.Professional development included weekly INSET, peer observations and assisted lesson planning.Regarded as a hardworking, valued team member and received an excellent appraisal.

Represented and promoted the University of Leicester and higher education both on and off campus.Events included: Open Days, Visit Days, Higher Education Fairs and Pre-16 University Experience Days

Delivered tennis sessions at both summer camps and the national tennis centre.Increased participation and access to tennis for disadvantaged communities on the island, worked with upcoming tennis stars and officiated national tennis tournaments.Managed donations, arranged events and wrote several articles and blogs promoting the charity. Promoted our work across multiple social media platforms and on the charity website.

Planning and teaching English lessons that are fun and engaging for campers. Building a creative, safe and stimulating learning environment in which English is explored in a variety of different directions. Not only covering grammatical structures and spellings, but exploring all parts of the English language and culture.

Responsibility to organise, plan and conduct activities, ensure health and safety, and create a fun environment for campers 24 hours a day for the duration of their stay.Employed through the organisation Camp America.

Delivered well-structured tennis lessons to a variety of ages and abilities that enabled them to be challenged and improve their tennis technique for any given stroke. A clear and engaging delivery of Instructions, demonstrations and teaching points.Included the delivery of tennis sessions for Absolute Tennis Bristol at The Dolphin School and Clifton College.

Delivered exceptional customer service by creating a welcoming environment, showing excellent product knowledge, serving guests quickly and efficiently and checking guests are enjoying their meals. Developed specific skills required to the hospitality profession. I demonstrated these skills by completing a comprehensive e-training course. This taught me essential safety, legal and service requirements.Developed many transferable skills necessary to a bartender such as organisation, communication and team work. This development was highlighted when I won most improved employee of 2016 at The Cider Press.