Daniel Novoa Email & Phone Number

San Francisco, CA, US

- Oversee IT infrastructure, including cloud platforms (Azure, Microsoft 365, Google Cloud, Salesforce), network architecture, and security systems.- Implemented and maintain robust security measures (ISO 27001 SOC 2, HIPAA) to protect sensitive data and systems.- Manage and optimize IT budgets, ensuring cost-effective solutions and ROI.- Developed and.

San Francisco, CA, US

• Built and Lead AnswerLab’s Information Systems, Information Support and Information Security Teams.
• Successfully led and maintain AnswerLab’s ISO 27001 Certification and SOC 2 Reporting.
• Act as the most senior advisor, decision maker and director of all SaaS, Security, Vulnerability Patching, SSO, MDM, Communication and Data Storage platforms.
• Designed and built four AnswerLab office spaces including networking, firewalls, server infrastructure, access points and physical security.
• Developed and led AnswerLab’s AudioVisual (AV) Team from hiring to usability lab design and implementation and successfully transitioned AV into its own department under Operations.AnswerLab delivers customer insights.

San Francisco, CA, US

• Strategy, Vision and Leadership
• Advise the VP of Operations and other key members of Executive Management Team (eTeam) on the technical operations of the business as well as data security and privacy standards.
• Contribute to the development of AnswerLab’s strategic technological goals and objectives.
• Maintain continuous lines of communication, keeping the VP of Operations informed of all critical issues.
• Represent the organization externally, as necessary, particularly in vendor negotiations.
• Lead the ISMS Committee in quarterly meetings for ISO compliance.Team Development/Leadership

San Francisco, CA, US

• Manage IT and cloud infrastructure of the entire company, including physical and software infrastructure. - UX research technology management and Lab Design, as well as video deliverable support- Web and Video.
• Manage information security and best practices for entire company.
• Provide help desk support for in house and offsite employees.
• Manage and perform installation, configuration and maintenance of Windows & Mac desktops, laptops and a wide range of software (business and graphics).
• Troubleshoot and fix hardware, software and network problems.
• Manage installation, configuration and maintenance Windows, (Active Directory, Exchange, CRM, Fileservers, FTP, Backup Exec, Symantec Endpoint Protection).

Built and led all IT, networking and security for multi-location SMB. Designed and built the business critical database panel for recruiting and tracking of participants. Designed and implemented focus group audiovisual technology and usability labs.