Daniel Novoa Email & Phone Number

San Francisco, Ca, Us

- Oversee IT infrastructure, including cloud platforms (Azure, Microsoft 365, Google Cloud, Salesforce), network architecture, and security systems.- Implemented and maintain robust security measures (ISO 27001 SOC 2, HIPAA) to protect sensitive data and systems.- Manage and optimize IT budgets, ensuring cost-effective solutions and ROI.- Developed and executed IT strategies aligned with business objectives.- Built and lead high-performing teams, fostering a culture of innovation and continuous improvement.- Ensure compliance with industry regulations and standards.- Implemented and manage stringent vendor management process- Act as technical and security lead for AI platform implementation and management

San Francisco, Ca, Us

• Built and Lead AnswerLab’s Information Systems, Information Support and Information Security Teams.• Successfully led and maintain AnswerLab’s ISO 27001 Certification and SOC 2 Reporting.• Act as the most senior advisor, decision maker and director of all SaaS, Security, Vulnerability Patching, SSO, MDM, Communication and Data Storage platforms.• Designed and built four AnswerLab office spaces including networking, firewalls, server infrastructure, access points and physical security.• Developed and led AnswerLab’s AudioVisual (AV) Team from hiring to usability lab design and implementation and successfully transitioned AV into its own department under Operations.AnswerLab delivers customer insights that help the world’s leading brands create experiences people love. We focus exclusively on user experience research to understand what people see, do, think, and feel when using voice interfaces, AR/VR, websites, mobile applications, wearables, and other digital products.

San Francisco, Ca, Us

Strategy, Vision and Leadership• Advise the VP of Operations and other key members of Executive Management Team (eTeam) on the technical operations of the business as well as data security and privacy standards.• Contribute to the development of AnswerLab’s strategic technological goals and objectives.• Maintain continuous lines of communication, keeping the VP of Operations informed of all critical issues.• Represent the organization externally, as necessary, particularly in vendor negotiations.• Lead the ISMS Committee in quarterly meetings for ISO compliance.Team Development/Leadership• Manage the IT, InfoSec and AV Teams.Information Technology / Security• Manage and maintain AnswerLab's ISO27001:2013 compliance• Manage and maintain AnswerLab's SOC 2 Type II Reporting• Provide helpdesk support for in house and remote employees• Oversee and plan IT budget and purchasing• Manage and innovate IT infrastructure• Manage company cloud infrastructure and services (Office 365, Google, Okta, Box, Zendesk)• Manage company communication platforms (VOIP, Phones, Web Conferencing Services, Slack)• Perform installation, configuration and maintenance of Windows and MacOS desktops, laptops and a wide range of software (business and graphics)• Troubleshoot and fix hardware, software and network problems• Manage installation, configuration and maintenance (Active Directory, Exchange, CRM, Fileservers, FTP, Endpoint Protection)• Oversee company IT security and compliance• Maintain outside IT vendor relationships• Manager and support network including servers, wireless devices, switches, routers, VPN and firewall.• Manage server room and office infrastructure: power, cooling, cabling etc.• Lead and/or support special projects and initiatives aimed at increasing operational efficiency and effectiveness throughout the organization• Manage and support the technical operations of our research labs and studies company-wide.

San Francisco, Ca, Us

- Manage IT and cloud infrastructure of the entire company, including physical and software infrastructure. - UX research technology management and Lab Design, as well as video deliverable support- Web and Video conferencing for UX, Meetings and Conference rooms in all locations- Technical project management for all domestic and international research on and off-site• Manage information security and best practices for entire company.• Provide help desk support for in house and offsite employees.• Manage and perform installation, configuration and maintenance of Windows & Mac desktops, laptops and a wide range of software (business and graphics).• Troubleshoot and fix hardware, software and network problems.• Manage installation, configuration and maintenance Windows, (Active Directory, Exchange, CRM, Fileservers, FTP, Backup Exec, Symantec Endpoint Protection).• Research, purchase and customize a variety of office software packages (ranging from screen-sharing tools to Salesforce to resource-allocation tools).• Manage entire network including WAN/LAN, wireless devices, switches, routers, VPN and firewall.• Manage server room and office infrastructure: power, cooling, cabling etc.

Built and led all IT, networking and security for multi-location SMB. Designed and built the business critical database panel for recruiting and tracking of participants. Designed and implemented focus group audiovisual technology and usability labs.