Đạt Nguyễn Quốc Email & Phone Number

Hanoi Capital Region

As the F&B Guest Experience Manager, holding the key to seamless interactions with both in-house and external guests is essential. The focus is on enhancing the breakfast experience and ensuring staff are expertly trained in Rituals, Moments, and other F&B service concepts. Responsible for maintaining the guest database, ensuring all preferences are accurately recorded and shared across departments to personalize each guest's experience. Additionally, driving the recruitment of Social Club members and managing engagement through the application is crucial. Collaborating closely with the sales team, overseeing and facilitating the booking and organization of outside catering, and ensuring every event is executed flawlessly.

Hanoi

Overseeing daily operations and ensuring an exceptional guest experience is paramount. Focused on crafting innovative mocktail/specialty coffee and maintaining a dynamic atmosphere, responsibility includes managing inventory, coordinating with suppliers, and training staff to deliver top-notch service. Maintaining high standards of cleanliness and safety, creating an inviting ambiance, and handling guest inquiries and feedback are key aspects. Additionally, driving promotions and events to boost patron engagement and collaborating with the marketing team to enhance the lounge's reputation is essential.

Hanoi, Hanoi, Vietnam

Bangkok Metropolitan Area, Thailand

- Assisting with the re-opening of a 5 stars hotel bar - Longtail Bar- Re-organize and follow up with the service quality of the team between the changing period- Driving different KPI factors of the outlet ( Revenue, TripAdvisor, GSI, e.t.c. ) through team-management and strategic ideas.

Bangkok Metropolitan Area, Thailand

- Assistant Manager of 25 years old famous Maitai bar and dining venue - Trader Vic's- Provide consistent service quality and ensure high guest satisfaction is met through team-management.- Look-over Famous Trader Vic's Sunday Brunch and many other events of the outlet as MC, Organizer e.t.c.

United Arab Emirates

- Working in 206 Rooms and villas flagship property in the middle east, a signature property in the company portfolio.- Managing an all-day dining outlet with more than 300+ guests with high service quality along with the training program.

Thalang, Phuket, Thailand

Switzerland

Working as F&B manager stagiaire in PFA restaurant, a property of Les Roches hotel school - 6 months.My duty is keep the restaurant working properly, manage, guide the students follow the standard procedure and learn more about hospitality skills and knowledge.

Vietnam

Working as F&B trainee in 4 months in 6 different department include buffet, a la carte bar and room service, 2 months as kitchen trainee in 2 different restaurant.