Daniel O Connell
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Daniel O Connell Email & Phone Number

Team Lead at Infosys BPM
Location: County Waterford, Ireland 9 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Role
Team Lead
Location
County Waterford, Ireland
Company size

Who is Daniel O Connell? Overview

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Quick answer

Daniel O Connell is listed as Team Lead at Infosys BPM, a with 21662 employees, based in County Waterford, Ireland. AeroLeads shows a matched LinkedIn profile for Daniel O Connell.

Daniel O Connell previously worked as Operations Support at Infosys Bpm and Subject Matter Expert / Technical Guru at Infosys Bpm. Daniel O Connell holds Junior Certificate And Leaving Certificate from Colaiste Dun Iascaigh.

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Email format at Infosys BPM

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Infosys BPM

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Profile bio

About Daniel O Connell

Highly motivated individual, with over 9 years experience in target driven environments. Continuously meeting and exceeding KPIs through dedication and a determination work ethic. Experienced Team Lead in a fast paced environment managing a team of 20 new hire and tenured advisors.

Current workplace

Daniel O Connell's current company

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Infosys BPM
Infosys Bpm
Team Lead
bengaluru, karnataka, india
Website
Employees
21662
AeroLeads page
9 roles

Daniel O Connell work experience

A career timeline built from the work history available for this profile.

Team Lead

Current

Waterford, County Waterford, Ireland

**Leadership & Guidance**: - Set clear team goals to achieve all KPI targets. - Serve as a role model by demonstrating accountability and professionalism. - Help resolve conflicts and motivate team members to perform at their best. **Team Management**: - Coordinate team activities to meet deadlines and deliver high-quality results. - Manage the workflow, monitor progress, and adjust plans if necessary. - Ensure alignment with organizational goals and communicate with senior management.**Team Development**: - Provide regular feedback, coaching, and mentorship to team members. - Identify training needs and foster continuous learning. - Encourage collaboration and a positive working environment.**Performance Management**: - Monitor team performance and provide feedback. - Conduct performance reviews and help employees grow in their roles.**Communication**: - Act as a liaison between the team and upper management. - Ensure clear and effective communication of goals, expectations, and updates.**Problem Solving**: - Address issues within the team and project quickly and effectively. - Encourage creative problem-solving and innovation within the team.This role requires a balance of technical expertise, leadership, and interpersonal skills.Provided Operations cover for Operations Manager. Competencies include:. WBR / MBR preparations.. Delivery monitoring.. Schedule Management.

Jan 2023 - Present

Operations Support

Waterford, County Waterford, Ireland

Assisting the Junior and Senior Operations managers with daily reports around Team Performance, Department Targets and Coaching and development of advisors to make sure KPIs and all targets are improved and maintained. Direct involvement with the client on new projects. Providing additional support to other aspects of the business where needed.I have assisted the training department by training a team of 14 new hire advisors. Going through all the requirements required to exceed at the role.

Nov 2021 - Jan 2023

Subject Matter Expert / Technical Guru

Waterford, County Waterford, Ireland

Providing Team Leader cover managing a team of 10 to 15 tenured / New hire advisors. Dealing with queries, One to One meeting’s, schedules, complaints, coaching. Dealing with Level 2 technical queries - Coaching and development of advisors to make sure KPIs and all targets are improved and maintained. Providing additional support to other aspects of the business where needed.

May 2021 - Apr 2022

Process Executive

County Waterford, Ireland

Sales Representative for UK telecommunications company working for the outsourcing contact centre Infosys BPM on the loyalty campaign taking inbound calls from customers of the UK based telecommunications company.Duties included providing a consistently high quality customer service experience while in a target focused sales environment, both on an individual and team basis. Moved to Technical Department dealing with Technical Support queries regarding Network and Mobile Phones for UK based telecommunications company.Performing a question diagnostics to find the route of the issue and resolving customers issues promptly while also providing value and a high level of customer service to meet the customers needs and requirements.

Sep 2018 - May 2021

Sales Executive

County Waterford, Ireland

Car Sales Executive for H and H Motors Main Renault Dealership in Waterford.

Oct 2017 - Aug 2018

Sales Associate

County Waterford, Ireland

Sales Representative working for the outsourcing contact centre Techmahindra on the loyalty campaign taking inbound calls from customers and outbound calls to customer for the Irish based telecommunications company Three.Duties included providing a consistently high quality customer service experience while in a target focused sales environment, both on an individual and team basis.

Jun 2015 - Oct 2017

Chief Operations Officer

Itsnotalabel Records

Managing a number of electronic music artists music and distributing it across multiple different selling platforms ( eg, Beatport, ITunes, Juno, Spotify ) for music label Itsnotalabel Records.Keeping artists informed about royalties and supports gained from there music.

Sep 2016 - Jun 2017

Private

County Limerick, Ireland

Private soldier in the Irish Defence Forces based in Limerick, Ireland.

Sep 2013 - Nov 2013

Private

Reserve Defence Forces

Clonmel, County Tipperary, Ireland

Private in the Irish defence forces cavalry Corps.

Sep 2009 - Jul 2011
Team & coworkers

Colleagues at Infosys BPM

Other employees you can reach at infosysbpm.com. View company contacts for 21662 employees →

2 education records

Daniel O Connell education

Junior Certificate And Leaving Certificate

Colaiste Dun Iascaigh

Fetac Level 5, Sports And Recreation

Vec Clonmel

Activities and Societies: FAI Kickstart 1, FAI Kickstart 2, Child Welfare, Communications, Word Processing, Anatomy and Physiology, Health.

FAQ

Frequently asked questions about Daniel O Connell

Quick answers generated from the profile data available on this page.

What company does Daniel O Connell work for?

Daniel O Connell works for Infosys BPM.

What is Daniel O Connell's role at Infosys BPM?

Daniel O Connell is listed as Team Lead at Infosys BPM.

Where is Daniel O Connell based?

Daniel O Connell is based in County Waterford, Ireland while working with Infosys BPM.

What companies has Daniel O Connell worked for?

Daniel O Connell has worked for Infosys Bpm, H&H Motors Renault, Tech Mahindra Business Services, Itsnotalabel Records, and Irish Defence Forces.

Who are Daniel O Connell's colleagues at Infosys BPM?

Daniel O Connell's colleagues at Infosys BPM include Bhavyasri Maremalla, Robin Tiwari, Sneha Subash, Shilpy Verma, and Nanditha Urs.

How can I contact Daniel O Connell?

You can use AeroLeads to view verified contact signals for Daniel O Connell at Infosys BPM, including work email, phone, and LinkedIn data when available.

What schools did Daniel O Connell attend?

Daniel O Connell holds Junior Certificate And Leaving Certificate from Colaiste Dun Iascaigh.

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