As a Process Analyst, I evaluate and analyze existing processes to identify areas for improvement. I create and maintain detailed documentation of business processes and propose, and occasionally implement, process improvements to enhance efficiency and effectiveness. Additionally, I develop new processes to streamline operations. I collaborate with various teams and departments to ensure the smooth execution of processes, supervise process performance, and generate reports on key metrics and… Show more As a Process Analyst, I evaluate and analyze existing processes to identify areas for improvement. I create and maintain detailed documentation of business processes and propose, and occasionally implement, process improvements to enhance efficiency and effectiveness. Additionally, I develop new processes to streamline operations. I collaborate with various teams and departments to ensure the smooth execution of processes, supervise process performance, and generate reports on key metrics and outcomes. I also assist in training employees on processes and best practices. Show less

As a Senior Internal Auditor at Tijerina Legal Group, I have played a pivotal role in evaluating and enhancing the organization's operational and administrative processes. My responsibilities include:Leading and conducting thorough audits of key company processes, identifying areas of risk and opportunities for improvement.Collaborating closely with interdisciplinary teams to understand business objectives and develop effective audit strategies.Assessing regulatory… Show more As a Senior Internal Auditor at Tijerina Legal Group, I have played a pivotal role in evaluating and enhancing the organization's operational and administrative processes. My responsibilities include:Leading and conducting thorough audits of key company processes, identifying areas of risk and opportunities for improvement.Collaborating closely with interdisciplinary teams to understand business objectives and develop effective audit strategies.Assessing regulatory compliance and recommending corrective actions to mitigate risks and ensure compliance with internal and external regulations.Identifying and analyzing business risks, proposing practical solutions, and developing action plans to strengthen internal controls.Preparing detailed reports for senior management, highlighting key findings, trends, and areas for improvement, and providing clear, results-oriented recommendations.During my tenure at Tijerina Legal Group, I have demonstrated my ability to work autonomously and in teams, manage complex projects, and communicate effectively at all levels of the organization. My results-oriented approach and commitment to continuous improvement have contributed to the company's success by ensuring operational efficiency and regulatory compliance. Show less

As Quality Coordinator at Tijerina Legal Group, I've played a pivotal role in establishing and leading the Quality Improvement and Assurance department. Since its inception, I've been the pioneer in this department and now have the honor of leading it.My responsibilities include designing and implementing operational audit processes, creating quality rubrics reflecting our company's values and mission. I've introduced OKRs (Objectives and Key Results) and KPIs (Key Performance… Show more As Quality Coordinator at Tijerina Legal Group, I've played a pivotal role in establishing and leading the Quality Improvement and Assurance department. Since its inception, I've been the pioneer in this department and now have the honor of leading it.My responsibilities include designing and implementing operational audit processes, creating quality rubrics reflecting our company's values and mission. I've introduced OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators) to ensure continuous measurement and improvement in operations.Furthermore, I've been responsible for generating periodic reports - weekly, monthly, quarterly, and annually - highlighting quality control, improvement, and assurance in our operations. My team and I provide constant support to the operations department to ensure precise and effective adherence to quality standards and processes.Another crucial aspect has been conducting internal audits, both escalated and routine, in collaboration with our quality analyst team. These audits enable us to identify areas for improvement and ensure the highest quality standards are maintained across all activities.Additionally, I've been actively involved in the successful migration of an old CRM and webphone to new systems. In this process, I ensured the accurate and secure migration of all quality-related information, maintaining data integrity throughout. I also developed and implemented new quality processes specifically tailored for these new software systems, including creating quality control protocols, conducting thorough testing, and providing staff training to ensure a smooth transition without disruptions to our operations.My involvement in this migration was crucial in ensuring that quality standards were upheld throughout the process and that our operating systems were aligned with industry best practices. Show less

Analysis and monitoring of B2C interactions to detect and prevent inappropriate use of clients' confidential, banking, health, and personal information. This involves implementing advanced surveillance systems and employing data analysis techniques to identify potential risks and ensure the protection of sensitive information. Additionally, detailed weekly, monthly, quarterly, and annual reporting of interactions is conducted. These reports provide a comprehensive view of compliance and the… Show more Analysis and monitoring of B2C interactions to detect and prevent inappropriate use of clients' confidential, banking, health, and personal information. This involves implementing advanced surveillance systems and employing data analysis techniques to identify potential risks and ensure the protection of sensitive information. Additionally, detailed weekly, monthly, quarterly, and annual reporting of interactions is conducted. These reports provide a comprehensive view of compliance and the effectiveness of security measures, ensuring all interactions meet established privacy and security standards. Show less

Processing intake fax forms for the delivery of medications to patients, ensuring an efficient and seamless experience. I provide back office support to optimize accuracy and speed of the process. I make outbound calls to providers to collect additional information from patients, ensuring that all necessary details are obtained for personalized and high-quality medical care. This proactive, customer-oriented approach ensures patients receive their medications promptly and according to their… Show more Processing intake fax forms for the delivery of medications to patients, ensuring an efficient and seamless experience. I provide back office support to optimize accuracy and speed of the process. I make outbound calls to providers to collect additional information from patients, ensuring that all necessary details are obtained for personalized and high-quality medical care. This proactive, customer-oriented approach ensures patients receive their medications promptly and according to their needs, enhancing their satisfaction and overall well-being. Show less