Daniel O'Neill Email & Phone Number

County Dublin, Ireland

Sunnyvale, CA, US

Sunnyvale, CA, US

As below, managing a Corporate & STFF book of business for UKI MM clients

Sunnyvale, CA, US

• High level summary of role:
• Leading a team of 10 high performing Customer Success Managers in the UK &Ireland Mid-Market & Irish Enterprise space o Team is focussed on UKI and DACH regions, across 2 solution lines (Hiring & Learning)
• Coaching CSMs towards their own career goals, and personal development
• Delivery of performance reviews during mid-year and annual review cycles
• Recruiting and onboarding for the CSM team, while constantly pipelining for future talent (internal mobility)
• Embedding an operational rigour in the team, ensuring the team hit our core KPIs while creating value for our customers

Sunnyvale, CA, US

• During this time I was also acting Team Lead (TL) while we went through team restructures, & transitioning between managers - I was part of a group of TLs who partnered to deliver on specific metric-driven initiatives.
• Offer guidance and advice on LinkedIn product Integrations (such as Job Wrapping/ Recruiter System Connect, Apply with LinkedIn etc.)
• Own implementation and drive adoption of "Champion Programmes" with our clients - partnering with L&D and C-Suite or other key stakeholders, ensuring they have the knowledge and the structure in place to educate their.
• Guiding customers through product changes (including our New Recruiter & Jobs rollout in 2019/2020)
• Running education sessions – I am an expert in sourcing techniques, and pride myself on being able to help our customers streamline their efficiencies for sourcing
• Acting as triage in many support cases where the customer is frustrated

Sunnyvale, CA, US

• As a CSM, I am responsible for driving adoption, engagement and lifetime value among our LinkedIn Talent Solutions customers.
• Develop and execute customer learning and education plans
• Design and execute Customer Success Plans for assigned customers
• Execute product implementations and post sales product mix changes
• Ensure high product adoption and utilisation rates of core subscription products
• Identify opportunities to increase customer productivity and ROI by identifying relevant features/functionality for specific client business needs

Sunnyvale, CA, US

• In this position I worked with customers to ensure they were seeing success from their investment in LinkedIn products; mainly LinkedIn Recruiter and Jobs. The role focussed on educating our customers to build their.
• Align education with our customers’ goals and objectives; from planning stages through to execution
• Provide performance benchmarking and success measurement through usage analysis tools
• Create and deliver targeted education content and curriculums designed to build LinkedIn capabilities
• Scale client reach and impact through education events, webinar series and educational newsletters
• Onboard and continuous mentorship of new team members to ensure they were set up for success in the role

Dublin 4, IE

• As a Senior Recruiter in the LanguageJobs team within CPL Resources, I am committed to providing a dedicated and personal recruitment services to my candidates and clients alike.Strong experience in the following areas:
• Skilled in creating Boolean Searches and Strings through Xray Searching/ Database Searching etc.
• Training new team members on recruitment processes and sourcing etc.
• Understanding both the clients' and candidates’ needs
• Managing both international and national recruitment campaigns
• Responsible for managing the recruitment during the migration of a large contact centre (500 multilingual staff) from one location in Dublin to another

Responsible for the care, safety and comfort of people with learning disabilities. The clients' disabilities ranged from mild to severe and I worked here on a part time basis initially and full time basis after my undergraduate was completed.

Masters, European Studies

Bachelor Of Arts International, Spanish And Economics