• Led and supported product testing and validation activities to ensure designs met quality, performance, and safety criteria.• Developed and maintained technical documentation, including design specifications, drawings, BOMs, and test reports.• Participated in product design reviews and provided technical guidance and support to team members and customers.• Conducted root cause analysis of product failures and implemented corrective actions to prevent future occurrences.• Demonstrated a strong understanding of industry standards and regulations, such as API and ISO, and ensured compliance with them in product designs.

• Provided product design and specification development support to direct users, integrators, and distributors.• Handled and managed technical inquiries for 8 branches located in West and East Malaysia by traveling to project sites to perform start-up, integration, and training services for end users.• Conducted virtual and live technical/product training for new hires, sales team, and targeted accounts.• Managed development, implementation, and continuous improvement of product training with Country Manager and Training and Development Specialist to review and align requirements of the company.

• Managed and executed Specialty Gas Center (SGC) and Silane Plant project(s) by understanding the project scope and processes.• Supported upper management in developing project scopes, budgets and schedules to prepare tenders and requisitions with third-party vendors and contractors for price estimation and project schedule.• Prepared and maintained the upkeep of project(s) Gantt Chart to ensure deadlines were met accordingly.• Presented monthly updates on progress development of current project(s) to upper management to highlight urgent matters.• Participated in a Hazard and Operability study (HAZOP) for Silane Plant project to identify and evaluate process safety through a piping and instrumentation diagram (PNID).• Utilized AutoCAD to develop and revise two-dimensional site layout(s) and construct PNID for Silane Plant project.

• Provided engineering and sales analysis using Computer Aided Engineering (CAE) tools to efficiently convey customer requirements to sales, production, and engineering teams.• Communicating and understanding customer’s needs by maintaining an expert level of product knowledge distributed by the company to recommend customers the best solution that meets their requirements.• Managed and maintained records of multiple accounts, opportunities, quotes, projects, contacts and correspondence on a daily basis.• Primarily responsible for assisting and identifying customers needs and sales opportunities for customers in Asia.• Reduced internal engineering design time by 30 percent for large projects by utilizing CAE tools provided by the company.

• Communicated clearly with supervisors and coworkers if any problem arises.• Maintained a professional standard of customer service by resolving any complaints promptly.• Followed procedures for safe food preparation.• Took the initiative to help out other coworkers when current duties were completed early.• Created a friendly and safe environment through interaction and appreciation with other coworkers.

• Learned and understood the use of optical inspection machines for semiconductors.• Inspected faulty semiconductors and took necessary steps to deal with the faulty units.• Communicated with supervisors to understand on what needs to be done on a daily basis.• Conducted data entry by organizing different categories of faulty and non-faulty units for different semiconductors.

• Marketed Jabra’s products to audiophiles by knowing in depth specifications of each and every stock keeping unit distributed by the company.• Communicated and understood customer’s needs to recommend them the best products that suits their requirements.• Understood the standard of operating procedures and performing marketing strategies in accordance to what is required by the company.