Guarantee, monitor and manage aspects of the IT infrastructure operation, efficient and continuous operation of the IT services, telecommunications, technical support, and development of infrastructure projects for the fulfillment of business objectives, including desktop computers, printing services, communications (LAN, WAN, email, etc.), databases, backup generation and recovery, regulatory compliance of the infrastructure.

Responsible for the L2 Support in charge of the global provisioning of the IT database services for incident management and implementation of changes and compliance with the established SLAs, performing the role of Technical Leader for a team of consultants contributing with operational strategies for the delivery of the service to the organization.

Database administrator role responsible for maintaining availability and functionality, providing support to databases for the GMRT line of business in RDBMS Sybase in Production,UAT and Test environmentsDesign/Implementation/Troubleshoot Unix based jobs for databases maintenanceIdentifying and resolving Database-related performance problemsPlanning and implementation of Sybase migrations (version 12.5 - 15.7)

Responsible for the continuity, stability of the operation, technical support and strategic management of the area for the fulfillment of the objectives defined by the O&T organization. Responsible for the operation and continuous improvement of application processes, infrastructure, capacity analysis, storage, inherent to the technical support of databases and servers on various platforms.Achievements-Upgrade of version of the server universe for 620 databases hosted on 90 servers. -Development and implementation of tools for real-time monitoring and alerting (Oracle, Sybase, SQL Server).-64% reduction in response times allowing transactional volume in the clarification system to improve customer experience.-Effective implementation of replication methods for high availability and backups.Compliance with audit requirements

Database technical support to ensure database availability in productive and non-productive environments. Responsible for Sybase DBMS Technical support.