• Received phone/email orders from contractors, distributors, and facilities managers; provided product quotes; oversaw order shipping; and coordinated/tracked delivery of freight orders. Serviced 15-20 clients daily. Gave similar support to internal H.C. Nye service technicians.• Assisted clients seeking a stocked part or product from H.C. Nye HVAC retail store.• Led inventory management software program transition from Infor to Fishbowl. Oversaw full product implementation, including inputting stocked parts and establishing pricing rules. Managed ongoing team software use and provided troubleshooting support. • Supervised warehouse set-up during office relocation. Maximized warehouse layout and physical product flow thanks to a better knowledge of stocked parts and products (because of Fishbowl).• Monitored on-site preferred inventory (totaling $250,000) and placed manufacturer orders when items reached reorder point. • Oversaw all customer warranty claims; processed 20 claims monthly.

• Received orders from contractors, distributors, and facilities managers; issued quotes; oversaw order shipping; and coordinated and tracked freight order deliveries. Serviced 6-8 clients daily.• Responsible for all on-site inventory. Implemented proprietary inventory management process to track stocked parts, establish pricing rules, and maximize inside sales potential. Ordered products from manufacturers when totals reached reorder point.• Oversaw all customer warranty claims; processed 10 claims monthly.

• Reviewed and evaluated specifications and mechanical drawings for new project opportunities.• Managed bid pricing from all vendors for full scope of client work.• Supported preparation of detailed estimates; 100% success in meeting bid deadlines.• Established and maintained positive working relationships with vendors and subcontractors.

• Conducted weekly sales calls with clients—mechanical engineers, architects, and building managers—to establish and maintain positive working relationships.• Reviewed and evaluated specifications and mechanical drawings for new project opportunities.• Created bid proposals with detailed estimates; circulated them to all bidding contractors.• Provided post-winning-bid customer service; issued submittals for project equipment; ordered and tracked products; and serviced contractor needs for life cycle of project to completion.