- Worked closely with the sales team, elucidating the value of our product features, quality certifications, and stringent quality controls to more than 15 customers weekly. This involved in-depth discussions about our quality assurance processes, nurturing long-term customer relationships, and contributing to a positive brand reputation. My efforts were key in re-establishing partnerships with two clients who had initially considered terminating their contracts. - Achieved ISO/IEC 17025:2017 Certification through specialized training, gaining a thorough understanding of the standard's requirements, principles of quality management, laboratory personnel supervision, and test method validation. Collaborated with the laboratory team to ensure compliance with regulatory standards and manage document control, internal data audits, and management reviews, enhancing the company's reputation and operational excellence. - Proficient in managing and documenting quality inspection records in Excel spreadsheets. My meticulous approach to documentation was instrumental in accurately resolving customer inquiries, thereby boosting customer satisfaction and trust in our quality assurance processes.- Conducted rigorous inspections of more than 100 imported vehicles weekly, ensuring strict compliance with safety regulations, emission standards, and other relevant criteria. Engaged in monthly seminars with car dealers and the Ministry of Transport to stay informed about new regulations. Played a crucial role in effectively communicating quality standards and requirements to our teams, ensuring the integrity and reliability of our inspection services.

Teaching Assistant of the courses TAO Vegetarian Cooking and Mindfulness: Led weekly sections for 50+ students for content review and assignment guidance; composed assignments solution, graded, and provided feedback for problem sets and exams; held section to provide personalized instruction; helped with exams preparation, content delivery, progress monitoring.

- Interact with 10+ new customers monthly to understand their printing needs, specifications and preferences, provide information on available printing services, pricing and turnaround times, resolve customer questions and concerns, and assist in selecting the most appropriate printing options.- Participated in training sessions to enhance product knowledge, sales skills, industry trends, and enterprise resource planning. Support monthly meetings between sales representatives and customers, use Power BI and Power Point to create presentations to showcase the company's printing services and capabilities, and contribute to the sales process through effective communication with customers.- Process and manage customer orders to ensure accurate and timely fulfillment, coordinate with the production team to communicate order specifications, schedules, and any special requests from customers. Track order status, provide regular updates to customers and resolve any potential issues or delay- Report and analyze sales metrics to the sales team on a weekly basis, including conversion rates, lead generation and revenue data. Discuss customer trends and preferences with team members to ensure sales strategies, activities and goals are aligned.

I started as a barista. With accumulated experience, I learned to count the quantity of goods, order goods and help the company to confirm the revenue status. After a year of experience, I became a shift manager and knew how to allocate manpower requirements and material scheduling.