Quality Assurance Analyst
- Worked closely with the sales team, elucidating the value of our product features, quality certifications, and stringent quality controls to more than 15 customers weekly. This involved in-depth discussions about our quality assurance processes, nurturing long-term customer relationships, and contributing to a positive brand reputation. My efforts were key in re-establishing partnerships with two clients who had initially considered terminating their contracts. - Achieved ISO/IEC 17025:2017 Certification through specialized training, gaining a thorough understanding of the standard's requirements, principles of quality management, laboratory personnel supervision, and test method validation. Collaborated with the laboratory team to ensure compliance with regulatory standards and manage document control, internal data audits, and management reviews, enhancing the company's reputation and operational excellence. - Proficient in managing and documenting quality inspection records in Excel spreadsheets. My meticulous approach to documentation was instrumental in accurately resolving customer inquiries, thereby boosting customer satisfaction and trust in our quality assurance processes.- Conducted rigorous inspections of more than 100 imported vehicles weekly, ensuring strict compliance with safety regulations, emission standards, and other relevant criteria. Engaged in monthly seminars with car dealers and the Ministry of Transport to stay informed about new regulations. Played a crucial role in effectively communicating quality standards and requirements to our teams, ensuring the integrity and reliability of our inspection services.
