• Analyzed fixed and variable operation KPIs, supplying field consultants and upper management with data to allocate approximately 2,600 vehicles and a $915,000 incentive budget monthly• Served as L/Certified helpdesk for 47 Midwest dealers, resolving extended warranty complications, back-end technical issues, inventory management challenges, debit/credit errors, and general certification concerns• Produced first-ever fixed operations consultation as acting DSPM, utilizing Google metrics, service scheduler mystery shops, and social media marketing data to implement consistent, long-term digital processes• Restructured 2020 Winter Business Summit presentation into a digestible format, allowing upper-level management to creatively articulate company initiatives in a captivating manner

Royal South Toyota is a full line dealership offering Toyota Sales, Service, Parts and Collision Repair to customers in Bloomington, Columbus, Bedford, Elletsville, Spencer, Nashville, Oden, Mitchell, and other local areas in Southern Indiana.• Collaborated with 4+ departments across the Royal South group, learning every aspect of the dealership by completing research and production projects that are currently used in daily operations• Formulated a Microsoft Excel spreadsheet to track and document inflow of 25+ used Toyota Rav4’s, allowing upper management to properly grade, analyze, and calculate the retail price for each specific vehicle based on Black Book and NADA value• Created a 3-minute highlight video showcasing Royal South’s newest used car lot, providing both new and repeat customers with a timeline of the project and information about the positive effect on the overall car-buying experience

Toyota Motor North America, Inc. is a holding company of sales and manufacturing subsidiaries of Toyota Motor Corp. in the United States. Its services include government and regulatory affairs, energy, economic research, philanthropy, corporate advertising and corporate communications. The company is headquartered in Plano, TX with additional manufacturing, research & development, and regional offices scattered across the country. Toyota Motor North America, Inc. operates as a wholly owned subsidiary of Toyota Motor Corporation.• Consulted with 15+ Toyota and Lexus dealerships in areas including digital marketing, retail transformation, employee engagement, and repair order audits, implementing strategies to adapt to the future of automotive retail• Developed 5 “Toyota Tutorial” videos and logos using Adobe & Apple Suites in order to reduce customer questions in dealerships, allowing salesmen to focus on selling new and used vehicles to clientele• Educated over 100+ new car salesmen, general managers, and dealer principals on the 2019 Toyota Avalon, equipping them with value propositions and differentiators to present during the car buying process

Mercedes-Benz of Burlington - A Bernie Moreno Company in Burlington, MA, is proud and ready to serve the greater Burlington area. Since opening it's doors, Mercedes-Benz of Burlington has promised to serve it's clients in the best way possible: by offering honesty through sales, efficiency through service, and knowledge through certified team members.• Handled logistics of transportation, financing, registration, and detailing for 200+ new and used cars monthly, ensuring clientele receive on time delivery and world class customer service.• Served as technical support for owners of 15+ models of Mercedes of various years, providing tutorials both in person and over the phone to over 300 clients in the New England area• Proficient in cutting edge “Mercedes Me” mobile application, granting owners access to 15+ car features including remote start, valet protect, and location services.

The mission of the Division of Residential Programs & Services is to bring the academic life of the university into the student's living environment by providing a residential experience which best meets the educational and developmental goals of our residents outside the classroom, enabling them to succeed inside the classroom.• Conferred with residents approximately 20+ hours weekly in areas such as academics, physical/mental health, & student involvement• Facilitated bi-weekly floor meetings for 53 residents, discussing university resources and providing involvement opportunities on campus in the areas of business, volunteering, and leadership• Created positive living environment in order to link community, faculty, and residents, with goal of reducing floor conflict by 30%

Mercedes-Benz of Burlington - A Bernie Moreno Company in Burlington, MA, is proud and ready to serve the greater Burlington area. Since opening it's doors, Mercedes-Benz of Burlington has promised to serve it's clients in the best way possible: by offering honesty through sales, efficiency through service, and knowledge through certified team members.• Worked alongside Alternative Fleet manager to ensure that all 105 vehicles of loaner fleet were registered, routinely serviced, and documented for damage• Sold monthly average of $3000 worth of collision insurance while interacting with over 100 service clients on daily basis; a 10% increase from previous months• Maintained TSD-Loaner information system, ensuring up to date information of both clients and $6 Million fleet of vehicles