Daniel Alston work email
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Daniel Alston personal email
Daniel Alston is a Group Manager at Expedia Group. He possess expertise in program management, software project management, agile project management, project portfolio management, vendor management and 35 more skills. Colleagues describe him as "I reported directly to Daniel for a time while we were at Symetra and his attitude toward employee growth was the reason I chose to join the organization and his team. He is incredibly supportive of the career development of not only his direct reports but anyone who may need mentorship or advice. While he was my manager, he strongly advocated for me and my goals, sharing contacts in his network that had experience in what I wanted to do. He has a talent for spotting potential and growing that potential. I'm thankful to have had the opportunity to work with Daniel and cannot overstate his excellent leadership ability.", "I worked for Daniel as a consultant, and have known him as a colleague for over 10 years. He has an excellent combination of strategic thinking and communication skills, combined with the ability to roll up his sleeves as an individual or with a team and execute. His intellectual horsepower and work ethic are second to none. If I was building a high-performance product management or program management team, he would be the first person I would seek out to hire to help me build it.", and "Daniel is one of my favorite leaders. He brings a wealth of knowledge and experiences, tied with a growth mindset, willingness to listen and learn, and a strong dose of humor. Daniel is a product expert and he shares this expertise with humility and authentic desire for you to learn and grow. He is a people person and truly wants to see others succeed - both at their craft, as a leader, and as a human. Daniel has supported me through some of my toughest moments and I'm so grateful we've had multiple opportunities to work together! I look forward to continuing this trend!"
Expedia Group
View- Website:
- lifeatexpedia.com
- Employees:
- 22865
- Company phone:
- 0124 415 8000
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Group ManagerExpedia GroupDuvall, Wa, Us -
Product @ MicrosoftMicrosoft Aug 2021 - PresentRedmond, Washington, UsPartnering with Dynamics 365 to build and adopt modern AI and enterprise support capabilities for Microsoft Customer Support and be the ‘reference implementation’ for the D365 market. -
Director | Product Management | Talent TransformationSymetra Jan 2021 - Aug 2021Bellevue, Wa, UsEstablished vision for, designed, implemented, and served as lead for enterprise Product Management Community of Practice. Directly managed & developed Symetra IT Product Management organization consisting of three teams: Product Management, Product Ownership, and Agile Practitioners. Served as Application Development Manager for Symetra Sales and Support Technology (Salesforce and D365) - Engineering manager for Salesforce Development team that built MVP support experience for Swift Term. - Served as acting Technical Product Manager for Swift Term support MVP to demonstrate and establish best practices and high-quality execution for the team and the Community of Practice. - Transformed Organization of traditional IT to Product Management Professionals - Founded and Chaired Military ERG at Symetra -
Senior Manager | Application DevelopmentSymetra Mar 2020 - Jan 2021Bellevue, Wa, UsBuilding an Enterprise CRM team. Migration of multiple CRM's to Salesforce. Digital Innovation delivering on exceptional customer & partner experiences. -
Lead Product ManagerExpedia Group Aug 2018 - Mar 2020Seattle, Wa, UsBuilt strategy for and managed team of Product Managers focused on Expedia Group lodging partner support, acquisition, onboarding, and high velocity account management. - Support: 20% Operational Efficiency via CRM Innovation – Operationalizing AI + Other initiatives - Acquisition: Increased closed acquisition 2x through process enablement, and lead data management with automated prioritization. - Onboarding: Decreased time to onboard by 15%, and reduced effort to onboard by 10% through automating ‘chasing’ processes and integration with marketplace content systems. - Account Management: 3X Sales Velocity Increase through CRM Innovation – Operationalizing ML/AI with competitive intelligence. -
Product ManagerExpedia Group Nov 2016 - Aug 2018Seattle, Wa, Us -
Solution ManagerSavers May 2016 - Oct 2016Bellevue, Wa, UsIT Solution Management: Product Sourcing, Procurement, Legal, Marketing & Program Service Desk- Product/Project Management, Business Analysis for cross-platform sales and product sourcing initiative – Integrated Microsoft CRM Sales implementation and Non-profit Partner portalexperience- Product/Project Management, Business Analysis & Process design for ‘Go-To-Fundraiser’ Business Support Desk - Microsoft CRM Service implementation- Technical Project Management for QA/UA & Data Migration for Custom Microsoft Dynamics CRM- Business Program Management for Training Platform Feature Pilot, Curriculum & Retail Roll out -
It Program Manager | Product Manager | Operations Program ManagerMicrosoft Oct 2008 - Jan 2016Redmond, Washington, UsServing Multiple Teams focused on Customer Experience - From Business Operations with a technology focus to leading large scale global technology projects, platform upgrades and platform replacement using agile methodologies and Scenario Focused EngineeringMost recently work on Microsoft Consumer Support Chat Platform with Product Manager accountabilities for technologies that enabled a Windows 10 In-Product Support Application. Additional Projects & Responsibilities included:- Management of Microsoft IT Technical Readiness for multiple large scale Microsoft Product Launches, including support applications for eCommerce scenarios and technical forums moderation tools- Technology based Efficiency Project – Call Center Application Workflow and Technical content delivery Resulting in: 5% CSAT Increase, Reduction of Customer Effort (1/3 Escalation rate, 6% second contact reduction), and Over 1M Operational Cost Avoidance- Budgeting, Planning, Portfolio Management Responsibilities - Program Management for key components of Microsoft Answer Desk technology stack, including call center applications & eCommerce enablement- Program Management for customer support web portals & workflows -
Associate Program Manager At MicrosoftVolt Oct 2007 - Oct 2008Buffalo, New York, Us- Implemented Global Consumer Paid Support Offerings across eCommerce systems, client & web applications, and financial reporting systems- Authored Configuration, Test, Release Guide- Worked with Customer Service & Support Teams for Xbox & Windows to develop next generation CRM + Incident Management Platform- Managed Offshore Development efforts for next generation CRM + Incident Management Platform -
Marketing Consultant | Sales | Customer Engagement & Delivery LeadSkyline Pacific Northwest Jul 2006 - Oct 2007Seattle, Wa, Us- Provided oversight & production team leadership for customer marketing asset structural & graphical design. - Managed & coordinated outsourced production efforts as needed- Responsible for managing customer relationships & expectations- Successfully penetrated a new market; key to current and future revenue growth and altering perceptions that pose challenges within our competitive landscape -
Marketing Program ManagerMicrosoft (Contract Roles) May 2005 - Jul 2006Global Channel Marketing Program Management & oversight for Windows Vista reseller ChannelMarketing Event Strategy for multiple Tier 1 Events Content & Speaker ManagementEvent Logistics& PlanningCorporate to Field Engagement & Program Management for WindowsInternal Marketing Campaign Management
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Team LeaderUs Army Aug 1998 - Feb 2005Arlington, Virginia, Us- Junior level Biological Defense Specialist- Mid-Level Biological Defense Team Leader- Senior level Chemical and Biological advisor & Team Leader responsible for the training, readiness and equipment maintenance at regional level in a combat environment- Two years Combat Experience- 5 time recipient of the Army Accommodation Medal & 3 time recipient of the Army Achievement Medal
Daniel Alston Skills
Daniel Alston Education Details
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Northwest UniversityBusiness Management
Frequently Asked Questions about Daniel Alston
What company does Daniel Alston work for?
Daniel Alston works for Expedia Group
What is Daniel Alston's role at the current company?
Daniel Alston's current role is Group Manager.
What is Daniel Alston's email address?
Daniel Alston's email address is da****@****oft.com
What schools did Daniel Alston attend?
Daniel Alston attended Northwest University.
What are some of Daniel Alston's interests?
Daniel Alston has interest in Children, Politics, Education, Poverty Alleviation, Health.
What skills is Daniel Alston known for?
Daniel Alston has skills like Program Management, Software Project Management, Agile Project Management, Project Portfolio Management, Vendor Management, Cross Functional Team Leadership, Agile Methodologies, Sharepoint, Product Management, Business Intelligence, Project Management, Scrum.
Who are Daniel Alston's colleagues?
Daniel Alston's colleagues are Christopher Jackson, Marc Chandler, Fatima Mezidi, Lorena Alves, Shruti Kaushik, Arthur Low, Patrice Bruneau.
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