Daniel Alston

Daniel Alston Email and Phone Number

Group Manager @ Expedia Group
Duvall, WA, US
Daniel Alston's Location
Duvall, Washington, United States, United States
Daniel Alston's Contact Details

Daniel Alston personal email

n/a
About Daniel Alston

Daniel Alston is a Group Manager at Expedia Group. He possess expertise in program management, software project management, agile project management, project portfolio management, vendor management and 35 more skills. Colleagues describe him as "I reported directly to Daniel for a time while we were at Symetra and his attitude toward employee growth was the reason I chose to join the organization and his team. He is incredibly supportive of the career development of not only his direct reports but anyone who may need mentorship or advice. While he was my manager, he strongly advocated for me and my goals, sharing contacts in his network that had experience in what I wanted to do. He has a talent for spotting potential and growing that potential. I'm thankful to have had the opportunity to work with Daniel and cannot overstate his excellent leadership ability.", "I worked for Daniel as a consultant, and have known him as a colleague for over 10 years. He has an excellent combination of strategic thinking and communication skills, combined with the ability to roll up his sleeves as an individual or with a team and execute. His intellectual horsepower and work ethic are second to none. If I was building a high-performance product management or program management team, he would be the first person I would seek out to hire to help me build it.", and "Daniel is one of my favorite leaders. He brings a wealth of knowledge and experiences, tied with a growth mindset, willingness to listen and learn, and a strong dose of humor. Daniel is a product expert and he shares this expertise with humility and authentic desire for you to learn and grow. He is a people person and truly wants to see others succeed - both at their craft, as a leader, and as a human. Daniel has supported me through some of my toughest moments and I'm so grateful we've had multiple opportunities to work together! I look forward to continuing this trend!"

Daniel Alston's Current Company Details
Expedia Group

Expedia Group

View
Group Manager
Duvall, WA, US
Employees:
22865
Company phone:
0124 415 8000
Daniel Alston Work Experience Details
  • Expedia Group
    Group Manager
    Expedia Group
    Duvall, Wa, Us
  • Microsoft
    Product @ Microsoft
    Microsoft Aug 2021 - Present
    Redmond, Washington, Us
    Partnering with Dynamics 365 to build and adopt modern AI and enterprise support capabilities for Microsoft Customer Support and be the ‘reference implementation’ for the D365 market.
  • Symetra
    Director | Product Management | Talent Transformation
    Symetra Jan 2021 - Aug 2021
    Bellevue, Wa, Us
    Established vision for, designed, implemented, and served as lead for enterprise Product Management Community of Practice. Directly managed & developed Symetra IT Product Management organization consisting of three teams: Product Management, Product Ownership, and Agile Practitioners. Served as Application Development Manager for Symetra Sales and Support Technology (Salesforce and D365) - Engineering manager for Salesforce Development team that built MVP support experience for Swift Term. - Served as acting Technical Product Manager for Swift Term support MVP to demonstrate and establish best practices and high-quality execution for the team and the Community of Practice. - Transformed Organization of traditional IT to Product Management Professionals - Founded and Chaired Military ERG at Symetra
  • Symetra
    Senior Manager | Application Development
    Symetra Mar 2020 - Jan 2021
    Bellevue, Wa, Us
    Building an Enterprise CRM team. Migration of multiple CRM's to Salesforce. Digital Innovation delivering on exceptional customer & partner experiences.
  • Expedia Group
    Lead Product Manager
    Expedia Group Aug 2018 - Mar 2020
    Seattle, Wa, Us
    Built strategy for and managed team of Product Managers focused on Expedia Group lodging partner support, acquisition, onboarding, and high velocity account management. - Support: 20% Operational Efficiency via CRM Innovation – Operationalizing AI + Other initiatives - Acquisition: Increased closed acquisition 2x through process enablement, and lead data management with automated prioritization. - Onboarding: Decreased time to onboard by 15%, and reduced effort to onboard by 10% through automating ‘chasing’ processes and integration with marketplace content systems. - Account Management: 3X Sales Velocity Increase through CRM Innovation – Operationalizing ML/AI with competitive intelligence.
  • Expedia Group
    Product Manager
    Expedia Group Nov 2016 - Aug 2018
    Seattle, Wa, Us
  • Savers
    Solution Manager
    Savers May 2016 - Oct 2016
    Bellevue, Wa, Us
    IT Solution Management: Product Sourcing, Procurement, Legal, Marketing & Program Service Desk- Product/Project Management, Business Analysis for cross-platform sales and product sourcing initiative – Integrated Microsoft CRM Sales implementation and Non-profit Partner portalexperience- Product/Project Management, Business Analysis & Process design for ‘Go-To-Fundraiser’ Business Support Desk - Microsoft CRM Service implementation- Technical Project Management for QA/UA & Data Migration for Custom Microsoft Dynamics CRM- Business Program Management for Training Platform Feature Pilot, Curriculum & Retail Roll out
  • Microsoft
    It Program Manager | Product Manager | Operations Program Manager
    Microsoft Oct 2008 - Jan 2016
    Redmond, Washington, Us
    Serving Multiple Teams focused on Customer Experience - From Business Operations with a technology focus to leading large scale global technology projects, platform upgrades and platform replacement using agile methodologies and Scenario Focused EngineeringMost recently work on Microsoft Consumer Support Chat Platform with Product Manager accountabilities for technologies that enabled a Windows 10 In-Product Support Application. Additional Projects & Responsibilities included:- Management of Microsoft IT Technical Readiness for multiple large scale Microsoft Product Launches, including support applications for eCommerce scenarios and technical forums moderation tools- Technology based Efficiency Project – Call Center Application Workflow and Technical content delivery Resulting in: 5% CSAT Increase, Reduction of Customer Effort (1/3 Escalation rate, 6% second contact reduction), and Over 1M Operational Cost Avoidance- Budgeting, Planning, Portfolio Management Responsibilities - Program Management for key components of Microsoft Answer Desk technology stack, including call center applications & eCommerce enablement- Program Management for customer support web portals & workflows
  • Volt
    Associate Program Manager At Microsoft
    Volt Oct 2007 - Oct 2008
    Buffalo, New York, Us
    - Implemented Global Consumer Paid Support Offerings across eCommerce systems, client & web applications, and financial reporting systems- Authored Configuration, Test, Release Guide- Worked with Customer Service & Support Teams for Xbox & Windows to develop next generation CRM + Incident Management Platform- Managed Offshore Development efforts for next generation CRM + Incident Management Platform
  • Skyline Pacific Northwest
    Marketing Consultant | Sales | Customer Engagement & Delivery Lead
    Skyline Pacific Northwest Jul 2006 - Oct 2007
    Seattle, Wa, Us
    - Provided oversight & production team leadership for customer marketing asset structural & graphical design. - Managed & coordinated outsourced production efforts as needed- Responsible for managing customer relationships & expectations- Successfully penetrated a new market; key to current and future revenue growth and altering perceptions that pose challenges within our competitive landscape
  • Microsoft (Contract Roles)
    Marketing Program Manager
    Microsoft (Contract Roles) May 2005 - Jul 2006
    Global Channel Marketing Program Management & oversight for Windows Vista reseller ChannelMarketing Event Strategy for multiple Tier 1 Events Content & Speaker ManagementEvent Logistics& PlanningCorporate to Field Engagement & Program Management for WindowsInternal Marketing Campaign Management
  • Us Army
    Team Leader
    Us Army Aug 1998 - Feb 2005
    Arlington, Virginia, Us
    - Junior level Biological Defense Specialist- Mid-Level Biological Defense Team Leader- Senior level Chemical and Biological advisor & Team Leader responsible for the training, readiness and equipment maintenance at regional level in a combat environment- Two years Combat Experience- 5 time recipient of the Army Accommodation Medal & 3 time recipient of the Army Achievement Medal

Daniel Alston Skills

Program Management Software Project Management Agile Project Management Project Portfolio Management Vendor Management Cross Functional Team Leadership Agile Methodologies Sharepoint Product Management Business Intelligence Project Management Scrum Enterprise Architecture Sdlc Enterprise Software Management Cloud Computing Leadership Team Leadership Pmo Strategic Planning Business Process Improvement Microsoft Office Outlook Microsoft Excel Powerpoint It And Business Strategy Alignment User Scenarios Requirements Analysis Visual Studio Tfs Customer Relationship Management Salesforce.com Event Planning Marketing Customer Service Sales Sales Process Product Launch Product Strategy

Daniel Alston Education Details

  • Northwest University
    Northwest University
    Business Management

Frequently Asked Questions about Daniel Alston

What company does Daniel Alston work for?

Daniel Alston works for Expedia Group

What is Daniel Alston's role at the current company?

Daniel Alston's current role is Group Manager.

What is Daniel Alston's email address?

Daniel Alston's email address is da****@****oft.com

What schools did Daniel Alston attend?

Daniel Alston attended Northwest University.

What are some of Daniel Alston's interests?

Daniel Alston has interest in Children, Politics, Education, Poverty Alleviation, Health.

What skills is Daniel Alston known for?

Daniel Alston has skills like Program Management, Software Project Management, Agile Project Management, Project Portfolio Management, Vendor Management, Cross Functional Team Leadership, Agile Methodologies, Sharepoint, Product Management, Business Intelligence, Project Management, Scrum.

Who are Daniel Alston's colleagues?

Daniel Alston's colleagues are Christopher Jackson, Marc Chandler, Fatima Mezidi, Lorena Alves, Shruti Kaushik, Arthur Low, Patrice Bruneau.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.