• Performed data cleaning and statistical analyses on interRAI datasets using SAS, improving data accuracy and reducing processing time by 30%, which enhanced the quality of results for research publications. • Collaborated with teams to support publication development, providing SAS-based analyses and actionable insights, contributing to a 15% improvement in report accuracy and the successful completion of three research studies.

• Enhanced website structure and user experience by developing and optimizing HTML and CSS code, resulting in a faster page load time and more intuitive user-friendly navigation. Integrated and customized Cascade CMS, streamlining content management and improving site organization. • Elevated site aesthetics through the design and refinement of visual elements using Photoshop, increasing user engagement with a cohesive and visually appealing layout.

• Collaborating with The CulturePlex Lab (cultureplex.ca) researchers and developing innovative data analysis algorithms using advanced technologies such as SQL and Python for analyzing complex datasets. This initiative is leading to significantly faster data collection, enhancing efficiency in digital humanities and cultural studies research.• Expertly managed and optimized MySQL databases, enhancing data integrity and query efficiency, significantly improving data accessibility and processing speeds, directly contributing to more effective and timely research insights.

• Introduced a detailed time chart for new employees, outlining specific tasks and expectations for each time period, as part of a comprehensive training program. This structured approach resulted in 90% of staff reaching proficiency within their first 14 days, markedly improving workforce efficiency and operational effectiveness.• Conducted daily inspections of all shipments, and oversaw the preparation of food, ensuring all safe food handling protocols and procedures were followed, thus creating food that was safe for customers.• Set and enforced performance and service standards by developing and implementing a systematic approach, which included regular training sessions, clear communication of goals, and consistent monitoring of service quality. This strategy ensured a consistently fast-paced and high-quality environment, fostering a culture devoted to customer satisfaction.

• Successfully coordinated and executed over five events, from club meetings to sneaker photoshoots, through detailed planning and resource management, leading to high attendance and positive feedback.• Managed event budgets effectively, ensuring all expenses were meticulously accounted for and remained within budget constraints, resulting in cost-efficient events without compromising quality.• Collaborated with the VP of Events to enhance event documentation procedures using digital filing systems and automated scheduling, significantly cutting down on administrative task time.

• Facilitated a seamless dining experience for customers by efficiently taking orders, coordinating with kitchen staff, and delivering food and beverages, resulting in increased customer satisfaction and repeat patronage.• Provided a high level of customer service through personalized interactions with diners, including engaging in conversation about menu items, providing recommendations based on dietary restrictions and preferences, and accommodating special requests, resulting in an increase in the customer satisfaction ratings of 15%.• Assisted in training new servers on best practices for fostering a warm atmosphere, resulting in a more welcoming and customer-friendly environment, and enhancing overall dining experiences.