Daniel Patrick Leigh Email & Phone Number

Valenzuela, Ncr, Ph

1. Service Operations Management:• Lead and manage a team of service technicians and service supervisors ensuring effective utilization of resources.• Oversee the planning and execution of service activities namely maintenance and repairs to meet customer expectations and contractual obligations.• Develop and implement service strategies to optimize efficiency, productivity, and profitability while maintaining high standards of safety and quality.• Monitor service… Show more 1. Service Operations Management:• Lead and manage a team of service technicians and service supervisors ensuring effective utilization of resources.• Oversee the planning and execution of service activities namely maintenance and repairs to meet customer expectations and contractual obligations.• Develop and implement service strategies to optimize efficiency, productivity, and profitability while maintaining high standards of safety and quality.• Monitor service performance metrics, such as response times, service completion rates, and customer satisfaction, and take appropriate actions to address any issues.2. Customer Relationship Management:• Establish and maintain strong relationships with key customers, addressing their concerns and ensuring their needs are met.• Collaborate with sales teams to identify service expansion opportunities and contribute to the development of service proposals.• Conduct regular customer meetings to review service performance, discuss upcoming projects, and identify areas for improvement.• Provide technical expertise and guidance to customers, resolving complex service issues and ensuring their satisfaction.3. Team Leadership and Development:• Conduct regular performance evaluations, provide feedback, and identify opportunities for professional growth and development.• Promote a culture of safety, quality, and continuous improvement within the service organization.• Foster effective communication and collaboration across departments to enhance overall service delivery.4. Budgeting and Financial Management:• Develop and manage service budgets, monitoring expenses, revenue, and profitability.• Analyze financial reports, identify areas for cost optimization, and implement strategies to improve financial performance.• Collaborate with finance teams to ensure accurate and timely invoicing, collection, and reporting. Show less

Muntinlupa City, National Capital Region, Philippines

• Direct engagement with customers and facilitation of technical and non-technical concerns.• Provide technical details for high-level client meetings.• Data analysis using SAP to generate reports and to determine areas to improve product reliability across Key account portfolios. • Direct coordination with area supervisor, area managers, and department heads regarding site concerns and rectification. • Provide onsite and remote technical support to… Show more • Direct engagement with customers and facilitation of technical and non-technical concerns.• Provide technical details for high-level client meetings.• Data analysis using SAP to generate reports and to determine areas to improve product reliability across Key account portfolios. • Direct coordination with area supervisor, area managers, and department heads regarding site concerns and rectification. • Provide onsite and remote technical support to technicians.• Performed technical audit to assure product safety and reliability according to EN81. Show less

• Ensure that the Company Safety Policy is practiced and lived by.• Oversee preventive maintenance servicing and ensure trouble calls are tended to maintaining 100% fulfillment every month.• Supervise and monitor technician servicing and troubleshooting activities.• Perform technical analysis of troubles to prevent reoccurrence and provide technical reports to clients.• Schedule and implement preventive maintenance matters.• Coordinate with the repair… Show more • Ensure that the Company Safety Policy is practiced and lived by.• Oversee preventive maintenance servicing and ensure trouble calls are tended to maintaining 100% fulfillment every month.• Supervise and monitor technician servicing and troubleshooting activities.• Perform technical analysis of troubles to prevent reoccurrence and provide technical reports to clients.• Schedule and implement preventive maintenance matters.• Coordinate with the repair works through the allocation of manpower and materials.• Validate repair requests and generate job orders through SAP.• Negotiation with suppliers to receive the best offers for local purchases.• Perform administrative supervision over service reports, delivery receipts, timesheets, overtime requests, and office forms.• Ensure quality and safety of all preventive maintenance and troubleshooting works.• Conducted Power Quality Analysis using Fluke 435 & 437 in accordance with EN50160 to determine the cause of product breakdowns and provide technical reports to secure client approvals for AVR installation.• Managing unionized workforce. Show less

Ncr - National Capital Region, Philippines

• On-the-job training in key departments for company exposure and insights. • Leadership development through rotations in New Installation (Product Installation, Project safety, and quality inspections) and Existing Installation (Maintenance and repair, Client interactions). • Combination of employment, classroom-based training, and on-the-field training and participated in a series of technical training courses that are comprehensive, diverse, and the latest technology in the… Show more • On-the-job training in key departments for company exposure and insights. • Leadership development through rotations in New Installation (Product Installation, Project safety, and quality inspections) and Existing Installation (Maintenance and repair, Client interactions). • Combination of employment, classroom-based training, and on-the-field training and participated in a series of technical training courses that are comprehensive, diverse, and the latest technology in the elevator industry. • Execute the installation of new units applying the methods established by Schindler ensuring the achievement of performance targets. • Troubleshoot equipment and carry out corrective actions. Being able to identify the root cause in order and rectify it within a limited time. This applies to simple and complex breakdowns. Show less

Bachelor'S Degree, Electrical Engineering

High School/Secondary Diplomas And Certificates

Graduated with Honors

Bachelor Of Science - Bs, Electrical And Electronics Engineering