It Service Desk – Support Technician
Bedrock Mfg/C.C. Filson, Full Time 40+ hrs/wk, On-site> Serve as first point of contact for troubleshooting end user issues> Provided endpoint support and troubleshooting of hardware, software and/or network related issues to end users including associated retail locations. Determine the best solution based on the issue and details provided by the end user.> Work ITSM incoming tickets as necessary, log problems, update tickets and resolve each ticket cradle to grave. Recognizing and escalating tickets to the appropriate parties.> Triage incoming tickets and route to the appropriate assignee> Setup and configure hardware and software for Windows, MacOS, and iOS, POS computers, devices, systems and all other IT related equipment throughout various locations of the company.> Setup users with all the necessary accounts to access systems and software that they need to perform their jobs. User Account Lifecycle Management> Orchestrated lifecycle asset recovery and end of life equip disposal coordinating with corporate Asset Management to accurately account for equipment deposition, clean-up and equipment staging operations for scheduled projects.
