Graduate Management Program - Rooms Division
London, United Kingdom
My experience with Rosewood began as a Junior Butler and allowed me the opportunity to execute brand standards on an operational level by meeting all guest requirements, both expected and extraordinary. Shortly thereafter I moved into the role of Butler where I was creating and maintaining client relationships with both guests and lifestyle suppliers, along with training new members of our team. Following what could not have been a better introduction of Rosewood philosophy, my journey took me to the world of Guest Relations (Front Office). Beyond a welcoming smile and keen ear, I was part of a team that has achieved LQA scores unsurpassed by previous brand audits that allowed me the opportunity to develop a role as Departmental Trainer. The brand gave me the opportunity to work on numerous projects, having been specifically involved in an effort to reduce noise in terms of internal communication within the property, rethink the way we maintain stock as a department, evolve our training processes within Guest Relations, maintain a stronger focus on the guest experience and team building. There was also an intense focus on the sales aspect of the role, having personally earned upsell revenue in excess of £100k for the annum, a contribution exceeding 20% of team efforts. By means of this, feedback from colleagues and upper management, and external guest recognition, I earned Diamond Brand Ambassador status.