Daniel Paul S. Email and Phone Number

ServiceNow L2 DevOps team member:• Experienced in ServiceNow application enhancement• Proficient in resolving P1 and P2 incidents• Point of Contact (POC) for 4 applications, including Enhanced Seat Sharing, IoT Devices, Remote •Branch Controllers, and Remote Access PointSkills:• Client-side scripting (UI policy, client script)• Server-side scripting (fix scripts, business rules, ACL, scheduled jobs, script include, events and notifications, workflow)• Report generation• Incident management• Record producer and catalog item design• Custom application development

• Contributed to the development of ClientOps, a SharePoint automation application enabling users to efficiently upload, create, and edit PPMCs (Project Portfolio Management Centers).• Implemented automation solutions as part of the Bionix Autologin Robot project, enhancing login processes for improved user experience and efficiency.• Collaborated on the UCMS 16869 project, automating Outlook tasks to streamline operations and enhance productivity.• Designed and developed UCMS 20190, a bot responsible for creating SM9 tickets for clients, optimizing ticket generation and support workflows.

• Played a key role as one of three managers overseeing the Bionix Inbox initiative, an application developed by the Asia Bionix team. This application facilitated the sharing of improvement ideas and innovation across all branches of DXC globally.• Successfully completed over 150 backlogs across Asia, demonstrating effective backlog management skills and ensuring timely resolution of tasks.• Developed a bot using MS Flow and MS Forms to streamline the process of backlog closure and follow-up, significantly improving efficiency.• Created an email bot that enabled users to submit and validate ideas for their validity. The bot also tracked and recorded unanswered emails using a 3-strike rule email notification system.• Utilized the bot to input and validate data on SharePoint, ensuring accurate and reliable storage of information.During this project, I created a bot that sends out Email for Idea validity. The bot includes a 3 strike rule email notification.

Involved in a project called Delivery Excellence App. Delivery Excellence App Aims to provide easy tracking for the user to record, view, and assess the performance of the team/project.

Involved in a project called L & D Skill App. L & D Skill App is a Skill tracking tool that gives a dashboard overview of all the employees skills and position.