Daniel Payno Email & Phone Number

Zurich, Zurich, CH

Zurich, Zurich, CH

Technology Delivery Center Barcelona - ServiZurich

Zurich, Zurich, CH

Dublin Technology Center Technical specialist within the Business Technology Solutions unit part of the Group Technology and Operations division.

Zurich, Zurich, CH

Technical Resolution Manager within the Enterprise Command Center in Dublin's Zurich IT HUB.

Armonk, New York, NY, US

The CSPO (Customer Satisfaction Project Office) engages in the following typesof situations:* Proactive Situations: Account identified internally as in possible jeopardy* Complaints: Client is actively complaining to someone within IBM* Critical Situations (Crits, Critsits): Very hot situation where revenue is in danger, usually involves multiple IBM.

Armonk, New York, NY, US

• Technical Team Lead of the Customer Support group in charge of IBM® Now Factory Sourceworks Silicon Based Data Collectors software/hardware solution, and Data Switching Units. Technical aspect of the role:
• Cellular/Mobile Telecommunication i) architectures, ii) interfaces iii) protocols iv) principlesv) network elements (Gn, Gp, Gi, IuPS, S1u, S11, S1MME, S6s, SGS, Gx, Gy, S5, S8, SGSN, GGSN, SGW, MME, HLR, HSS, down to.
• Experience in troubleshooting telecommunication issues across the relevant interfaces and network elements.
• Provide technical support capability for the solution including all backend components (data collection, mediation, data base, presentation etc) including 1st and 2nd line support activities.
• Ability to interact with development teams in order to isolate issues and determine if these can be addressed via configuration change or via bug fix
• Ability to use the solution and understand the customer’s use-cases.Client and Leadership Aspects:

Team Lead of the Support group in charge of The Now Factory´s Sourceworks software/hardware solution

The Now Factory provides Communication Service Providers (CSPs) with customer experience solutions that ensure network profitability and drive service innovation.

Houston, Texas, US

Role: ASM - Account Support Manager* Responsable of proactive and reactive system administration of a key strategic and mission critical business OCS (Online Charging System), among other projects.* RHEL 4.u6,7, HP EVA, SAN, BASH...

Palo Alto, CA, US

Specialist hw/sw support engineer for Solaris environments and the Sun machines portfolio.* Out of Hours 24/7 weeks frequently.* Finance and Telco experience

Teacher of "Introduction to Linux" with the object of obtaining the LPI certificate. Two different sets of 120h and 60h were taught, with an average of 15 students per set.

Administrator and creator from scrap, of the public ftp server of the Linux User Group, with a complete Debian archive and inclusion in the list of official mirrors since its beginning, having started with 20GB of storage, and with 400GB at the end of my administration. The server is still on-line, and administered by the GUL.

Getafe, Madrid, ES

1998 - Cofounder of the UC3M university Local Linux User Group

Getafe, Madrid, ES

During this period I formed part of a team of 3 systems administrators in total who where in charge of the administration of the 2, and later 4, centralised servers with RedHat linux and applications,nis,storage of all the IT rooms equipped with GNU/Linux. (~40.000 users). In this period we designed anddeployed a project with a server upgrade and fulfilled.

During this period I formed part of the team of 4-5 translators of the Spanish edition of Linux Magazine, edited by Megamultimedia. I translated an average of 40,000 characters a month, from 3 to 4 technical articles.