The Diamond Tool / White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.Generates viable sales leads and prospects through use of Dodge Pipeline, sales events, job site visits, networking, vendor events, etc. and analyze.Makes outbound business development phone calls.Prepares and executes account plans.Sells Diamond Tool / White Cap value proposition and products.Enters and processes customer orders.

• Oversee employee work to ensure compliance with company policies, regulations and food safety• Supervised a diverse team of over 25 FOH and BOH restaurant staff while managing dining room, bar and administrative responsibilities• Completed restaurant/banquet opening and closing procedures including but not limited to delegating tasks, managing deposits, and cash transactions • Acted as first point on contact for customer feedback and complaints• Led and directed team members on effective methods, operations and daily procedures

• Responsible for overseeing and controlling the production of daily business operations• Implemented customer service skills to create sales opportunities for training lessons, programs and teams• Organized and maintained monthly, quarterly, and annual sales; managed approved budgets• Responsible for all Academy financial activities including: lessons, programs, camps, deposits, sale logs• High customer service experience to retain clientele • Assist with staff scheduling of lessons, programs, rentals and team practices

• Responsible for managing and maintaining all facility equipment, and fields, as well as the overall facility (building).• Maintained sales initiatives in the creation of leagues and programs within the facility • Manage vendor relationships for purchasing, maintaining, and repairing facility equipment and assets. • Communicate any specific equipment operational requirements to staff, and maintain all equipment logs. • Responsible for scheduling fields, teams, and referee’s for over 100 different leagues, which account for more than 10,000 games per year, on only 4 turf fields. • Developed procedures to aid in the execution of closely timed game turn-overs to allow for high volume of games. Also work closely with the Philadelphia Union Youth Academy (MLS), assisting with training and game day needs including equipment, field assignments, uniforms, etc.

• Managed daily operations of banquet facility and onsite sports bar and restaurant• Hired, trained and managed staff of up to 50• Successfully managed multiple positive client relationships, generating repeat event bookings • In-depth customer service experience. Ability to assess and anticipate the expectations of multiple guests• Accustomed to working in fast paced environment, managing multiple events simultaneously• Promoted to Head Banquet/Operations Manager April 2013

• Bartender/Server in onsite public Sports Bar and Restaurant Tavola’s• Bartender weddings, banquets, events, golf course and off-site catering events• Interacted with the patrons, guests, fellow workers and supervisors in a polite, considerate, and welcoming manner to ensure all guests a perfect experience

Now known as the Wells Fargo Complex• Gained understanding of aspects of operations for a professional sports and event facility. • Worked in both the Wachovia Center and the Wachovia Spectrum. • Executed risk management facility walk troughs, documenting observations, hazards, repair needs and overall facility appearance. • Educated in using MicroMain, a facility maintenance software program• Maintained facility event log documenting all activity within the facility

• Developed, planned, and executed management of intramural games and events.• Responsible for scheduling and coordination of teams • Coordinated campus wide marketing and promotion of all intramural events

• Selected to assist in opening of brand new sports facility on campus, (Grumbacher Sport and Fitness Center).• Organized fitness center, assembled equipment, and set up storage area. • Participated in grand opening events giving tours to trustees, alumni, faculty, and parents. • Responsible for orienting first time users to facility. • Gained experience in fitness center promotions, operations and management

• Charged with officiating games, decision making on beginning and ending games, enforcing rules and proper use of grounds, making judgment calls of plays, and meting out discipline when necessary.• Responsible for field and equipment maintenance.• Active at both intramural and tournament level games.