Daniel P Devine Email & Phone Number

Huntington, NY, US

Woodbury, New York, United States

• As a Call Center Engagement Associate, I answer incoming telephone call inquiries from concerned cardholders seeking solutions to account inquiries. I aim to ensure customer retention and satisfaction.Essential.
• Assist and advise accountholder regarding their accounts
• Answer telephone and interact with customers in a professional manner
• Facilitate problem resolution in accordance with policy and procedure
• Update and notate customer information within the operating system
• Complete necessary steps to initiate account transactions and investigations

Bethpage, New York, United States

• Worked door-to-door in residential areas selling Altice products and services.
• Built rapport with customers by asking the right questions through a sales presentation. Customers are matched with customized solutions that best fit their needs and lifestyles.
• Commission-based role requiring monthly sales quota.

Smithtown, New York, United States

- Wrote emails, promoted events via social media and drafted phone scripts to recruit volunteers.- Activated, trained, and managed seventy-five active volunteers to execute sixty-eight virtual phone bank events of direct voter contact attempts - Lead both dialer and openVPB virtual phone banks with hundreds of unique attendees - Participated in strategy.

Melville, New York, United States

• Answered patient calls in a high-volume fast-paced ACD call center while supporting a 57% growth in call volume from 2020 to 2021.
• Utilized various software applications to schedule appointments, verify demographics, confirm contact information, and update health insurance coverage.
• Identified trends and used data to mitigate future issues.

100 Garden City Plaza, Suite 115, Garden City, NY 11530

- Candidate for the Nassau County Legislature to represent the 17th Legislative District, a district of thirty-five thousand residents. - Established a campaign platform that focused on the removal of over 200 trees that once lined a major road within the district. - Emphasized the need for government transparency and oversight throughout the county.

300 Jericho Quadrangle, Suite 300, Jericho, New York 11753

- Answered inbound calls from clients concerning travel insurance benefits for cruise lines. Initiated computerized claims. - Provided updates for pending claims.

Hicksville, New York

- Verified residential alarm system passwords on behalf of subscribers. - Guided customers through security system functionality and settings. - Scheduled home heating oil deliveries.

Melville, New York

- Resolved merchant issues involving the technical functions of point-of-sale (POS) electronic and computer terminals. Guided clients through batch reconciliation and settlements.

Islandia, New York

- Utilized computer portal to generate end user network software licenses for database and security software. - Guided clients through the application of updated licenses.

Woodbury, New York

- Exceeded ACD call center performance by answering over 60 calls per day.- Delivered first-call technical support to customers concerning cable modem connectivity, equipment functionality, and product features.- Recipient of service excellence recognition due to feedback from customers.- Achieved incentives by building brand loyalty with product upgrades.

Greater Seattle Area

- Canvassed 80 residents per day of Seattle, WA to raise awareness about air quality issues. - Raised over $500/week on behalf of WashPIRG to inform the public about environmental issues.

Jericho, New York

- Contacted residential mortgage applicants about the submission of financial documents needed to complete mortgage approval process.

Hicksville, New York

- Answered over 80 ACD calls per day concerning credit card balances, billing due date, card membership benefits, posted payments, and pending disputes. - Referred caller to collections for past due accounts.

Farmingdale, New York

- Canvassed over 80 Long Island residents per day to raise awareness on water quality.- Raised over $500/week for the organization to continue informing the public about this issue.

Associate Of Science - As, Business Administration, 3.0

Activities and Societies: Student Government

Regents Diploma