Originative tech writer and program manager 8+ and 1+ years of experience respectively. I help companies create consistent and credible content that speaks to their customers needs. I am enthusiastic about making complex technical concepts clear, concise, and accessible for all audiences. My focus is always on the customer. I always aim to communicate the value proposition of my products to end-users. I have a proven track record of working with cross-functional teams to deliver high-quality documentation that drives user adoption and engagement. As a program manager, I understand the importance of soliciting customer feedback to drive consistent improvement and innovation. Working in the open source technology space is another passion of mine. Open source software champions collaboration in their communities and often results in a product that is more flexible, cost efficient, and has more longevity than it would otherwise.I am constantly seeking opportunities to learn and grow, and am committed to staying up-to-date with the latest trends and developments in the open source world. If you're looking for a technical writer or program who can effectively communicate the value of your projects, please don't hesitate to get in touch!
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Documentation Program ManagerRed HatRaleigh, Nc, Us
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Technical WriterEffectual Aug 2023 - PresentJersey City, New Jersey, Us- Helped onboard customers to AWS Cloud as a part of the Amazon Partner Network- Collaborated with clients across healthcare, technology, financial, and researchindustries in both the private and public sector- Wrote and published technical documentation and project documentation for clients- Implemented a variety of solutions, static site generators, Backstage.io, and Gen AI -
Freelance Technical WriterFreelance Apr 2023 - Present
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Documentation Program ManagerRed Hat Mar 2022 - Apr 2023Raleigh, Nc, Us- Organized a team of 7 technical writers to provide documentation for Red HatTrusted Application Pipeline - RHTAP- Collaborated with product design stakeholders to align content strategy with projectvision and Red Hat’s open source strategy- Coordinated a fully agile documentation team at Red Hat, and implemented originalworkflows and processes to publish documentation faster- Supported the UX team and created new processes for UI writing- Formed standards for style and tone in Red Hat’s Hybrid Cloud Console- Performed end user testing to improve experience for customers
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Technical WriterRed Hat Dec 2018 - Mar 2022Raleigh, Nc, Us- Wrote and published documentation for several Red Hat products under theMiddleware Runtimes and Developer Tools product categories- Onboarded 10+ new writers, taught Git workflows and other documentation tooling- Adopted responsibilities for content strategist and documentation program managerroles during vacancies
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Technical WriterCredit Suisse Jun 2016 - Jun 2018Zurich, Ch- Wrote and published for an agile configuration management database project- Helped Developer, Product, and Project teams write both developer and user docs- Wrote API Documentation for internal development team -
Landscape Maintenance AidTown Of Chapel Hill, Nc Jul 2014 - May 2015Chapel Hill, North Carolina, Us -
Manual TranslatorMoores Machine Company Jun 2011 - Aug 2011Learned how to operate the machinery in the factory by talking with workers and checking instruction manuals (often written in German). Would then write instructions for the workers and translate the instructions into Spanish, as many of the workers were immigrants from South and Central America.
Daniel Philips Education Details
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University Of North Carolina At Chapel HillEconomics -
Appalachian State University
Frequently Asked Questions about Daniel Philips
What company does Daniel Philips work for?
Daniel Philips works for Red Hat
What is Daniel Philips's role at the current company?
Daniel Philips's current role is Documentation Program Manager.
What schools did Daniel Philips attend?
Daniel Philips attended University Of North Carolina At Chapel Hill, Appalachian State University.
Who are Daniel Philips's colleagues?
Daniel Philips's colleagues are Mohit Shukla, Aram S., Tongtong Zhou, Kai Aksnes, David Wysochanski, Joe Thumb, Tamara Cintulová.
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