Global Change and Implementation lead for HSBC’s Global Multi Channel programme, part of the company's digital transformation programme across six of its largest retail markets (Hong Kong, UK, France, USA, Canada and Mexico). Multi Channel focussed on the implementation of six capabilities - e-signature, digital appointment booking, video banking (both in branch and via customer device), online chat and customer screen sharing. As Global Change and Implementation (C&I) Lead, role included:• Responsibility for creating the C&I strategy to enable the markets to successfully launch the capabilities from a change point of view, with all planned capability launches taking place during the programmes duration• Creation of C&I templates for each market/capability with suggested change impacts to adapt locally • Development of central training materials that were pushed to markets for local adaptationThrough the successful deployment across key markets, the bank was able to deliver significant cost savings, while maintaining revenue growth and driving digital adoption. Multi Channel has now connected HSBC’s digital channel with its traditional channels (branch and contact centre) making it easier for customers to do business with the bank from the channel of their choice.

Variety of change communication roles, the last of which was as Global Change and Communications Lead for GSK Finance Services Novartis Integration following GSK’s $20billion three-part transaction with Novartis in March 2015. Role included:• Member of Global Integration Lead team• Present and report back on comms and change progress at weekly Global Integration Leads meeting• Working alongside global change lead for programme, designing communication and change approach for global high profile programme touching majority of markets that GSK operates in (40+ including 1,000 colleague plus sites)• Assisted in creation of change framework and approach for all change interventions including Change Impact Assessments, Change Action Plans, Change Readiness Assessments/Temperature checks and After Action Reviews• Creating and maintaining comms and change materials and templates used throughout lifecycle of each market integration (average 8 months) including HR consultation, compliance communication and readiness assessments• Attending market tollgate meetings to provide communication and change progress• Facilitating and analysing outputs of market level Change Impact Assessments and Business Readiness Assessments• Proactive identification of change gaps that could lead to disruption in the business• Managing 3 regional comms and change managers based in Asia Pacific, Latin America and North America• Creating and ensuring use of comms plan template for every market integration (including stakeholder mapping)• Utilising wide range of communication channels including intranet (SharePoint), Yammer, infographics, animations, video, print and townhalls to ensure messaging cut through with all audiences• Working closely with ERP (SAP) programme to ensure change and comms alignment• Storyboarding and scripting animations explaining complex in a simple and easy to digest manner• Creation and publication of regular global and regional newsletters for programme

Variety of change and communication support roles assisting a range of high profile organisations on behalf of agencies including eBay and Selecta.

Internal communication lead for significant change communication programme focused on business transformation of GSK UK Pharma – approx. 3,000 people.Tasks included:• Developing messages for senior management about the change including conducting interviews with them to be used in an internal film that was shown simultaneously at different UK locations on Day One of programme launch• Planning, managing build and launching various intranet sites dedicated to the change• Creating post change survey and analysing resultsDuring this time also served as consultant on GSK HR intranet harmonisation project ahead of global implementation of Workday platform.Tasks included:• Interviewing 20 country HR leads from GSK’s biggest markets regarding issues/challenges they were experiencing in their respective market and what features and content they would like to see on common HR intranet template for markets• Workshop to playback interview research to project stakeholders and jointly agree new common intranet template• Managing staggered implementation of new template in all markets with creation of strategy covering both technical and communication elements

Involved in largest business transformation programme of its kind at the vaccines business of GSK. Split time between Belgium and UK.Tasks included:• Ensuring effective communication between multiple agencies working on the project• Writing content for a variety of audiences• Producing internal videos relaying new company strategy• Facilitating over 8,000 employees going through the business transformation experience and changing their attitudes and behaviours as a result

Internal communication lead for one of Roche’s largest IT change projects in recent years: the worldwide switch from Windows XP to Windows 7 platform for the entire Roche workforce (approx. 80,000 employees). Over a 3 month period:• Assisted in research interviews and workshops within business to identify roadblocks within function. Windows 7 implementation identified as having potential for major impact on business effectiveness across entire company• Cleared communication bottlenecks that had built up between the various groups within project• Mapped stakeholders and created and executed change and communications plan for different groups, focussing on benefits of the move to Windows 7 most applicable to them along with actions required• Achieved consensus from senior management on a communication strategy for the programme along with a calendar of activities detailing communications until end of programme• Assisted in build and successfully launched a new Windows 7 intranet site targeted at employees both pre and post Windows 7 migration• Designed a variety of on-demand and face-to-face trainings focussing on key tasks in Windows 7• Completed range of adhoc communication tasks including writing articles to feature on Rochenet (Roche’s main intranet channel), status training materials, internal marketing campaigns, updates for entire programme team, programme film production and local events

Senior Consultant for dedicated internal communication and change consultancy. Key clients and tasks included:1 ​Tetra Pak• Managing Editor for launch edition of in-house magazine Pulse, specifically targeted at senior managers in organisation (circulation 5,000)• Devised and worked with developer on iPad version of Pulse – iPulse – for 500 top executives with tablets• Conducted virtual focus groups around the world regarding relaunch of Pulse magazine• Created email newsletter for Greater Middle East employees distributed on quarterly basis 2​ Lloyds Banking Group• Consultant based at the Lloyds Banking Group City headquarters for terms and conditions roll out following merger of Lloyds TSB and HBOS to form Lloyds Banking Group• Wrote many of the new legal terms and conditions in conjunction with HR leads and legal heads within businesses• Regular interaction with board level members regarding project• 12 month project resulted in 90% of UK colleagues accepting new terms and conditions• Also worked on roll out of new terms and conditions internationally• Other work subsequently completed for the group included several intranet projects 3​ Other client experience• Delivered workshops on writing for the web for National Australia Group (Yorkshire and Clydesdale banks) and QBE employees in the UK• Assisted in development of product knowledge database (SharePoint) for National Australia Group intranet in UK

Joining as a full time paid intern while in my final year at university, working first on PR accounts before moving to change communication focussed accounts.Highlights included:1 Nokia Siemens Networks• Defined and supported a range of change communications around merger of network parts of Nokia and Siemens businesses to form Nokia Siemens Networks (NSN)• Wrote a variety of senior leadership communications, including those of the company CEO, for distribution to entire 60,000 workforce 2 Royal Dutch Shell• Worked on multi-faceted programme designed to engage Shell’s hard to reach public• Built strategic partnerships on behalf of Shell with organisations such as Adobe, Arup, Saatchi Gallery, Foster + Partners and MIT• Secured agreement from Lord Giddens to write foreword of programme report