Daniel A. Pérez Lacera Email & Phone Number

Naples, Florida, Us

Boston, Massachusetts, Us

Provided organizational strategic direction and support for emerging multi-cloud data protection software company. Served as thought partner and executive engagement bridge between the CEO, executive leadership team and employees, conveying business strategy, roadmap, and directions. Scope included traditional aspects of the CoS function, e.g., time and issue tracking, follow-ups of functional and executive quarterly business reviews, all hands, off-sites, strategy planning sessions, budget reviews and employee engagement initiatives. •Developed and managed several projects and initiatives at a time. •Coordinated meetings for CEO, leadership team, and reviewed meeting materials to ensure objectives were achieved. •Liaised with Board of Advisors and served as primary interface.•Oversaw all aspects of CEO’s schedule, domestic and international travel, and expense reports. •Participated at global Strategic Partner events (Google, Microsoft and Nutanix), and drove awareness for award-winning multi-cloud data protection software solutions.•Ensured delivery of critical content and organized all quarterly advisory board meetings, team building and leadership activities.•Partnered with Marketing Department and Executive Leadership Team to successfully execute first ever all hands global HYCU summit in Bled, Slovenia for over 300 employees. Played lead role to ensure completion and management of daily events. Served as master of ceremony for the summit. •Managed the day-to-day operations of the Boston Headquarters.•Assisted the Human Resources Department during hiring and on-boarding process of all newly hired US Staff. •Provided support to the Accounting and Finance Departments. HYCU, Inc. (formerly Comtrade Software) provides application focused data protection and monitoring software to support hyperconverged datacenters. Next-Gen Backup and Recovery for Nutanix-led Data Center and Google Cloud Platform environments.

•Drove national and international client’s Identity and Access Management (IAM) needs within the Courion/Core Security and Fischer Identity implementation methodology. •Managed all phases of the solutions delivery life-cycle, worked with clients to manage project risk and resolved issues that stood in the way of project success. •Effectively managed national and international team resources to ensure the projects were delivered within budget as outlined within the statements of work.•Helped implement, monitor and managed Harvest and Asana tools to work together across Fischer and Caleb Management to ensure proper reporting of all resources. Key Client Results:•Scripps Health – Completion of IAM Assessment. Successful management of EPC and Courion/Core integration. Responsible for daily Courion/Core support to client. Coordination of weekly reporting to all stakeholders, along with management of payroll, travel, and invoicing. •MasTec – Managed effective completion of assessment to include all IAM vendors. •BankUnited – Provided support for Courion/Core. Oversaw assessment in search of new IAM tool. •Advocate Health – Completed full implementation and provided valuable reporting to all stakeholders. •AmeriHealth – Partnered with NTT to managed major healthcare IAM implementations. Oversaw various NTT, Courion and AmeriHealth resources to ensure completion of the projects.

Boston, Massachusetts, Us

Completed broad day-to-day National Executive duties in carrying out the work of the corporate components to support the primary business lines of NACA. Ensured NACA operated in an efficient and effective manner through re-engineering business practices and processes, while maximizing the use of resources throughout the Organization. •Worked hands on with NACA’s Media & Outreach Department to ensure that all internal & external communication and media relations are performed and delivered to the standards and expectations of the CEO. Ensured that lines of communication remained clear and objective. •Supported and developed initiatives and campaigns to expand NACA’s online footprint in the world of social media.•Liaison between Congressional, Government Officials and Community Leaders. •Ensured high quality, prompt & effective Executive Administrative support to 12 National Department Heads.•Responsible for providing general oversight, conflict resolution and strategic direction aligned with the Corporate Mission and Vision. •Oversaw audit implementation & verified accuracy of all Department Reports. Develop department dashboards useful in performing statistical studies relating to ensure the allocation of staff and resources. •Planned, scheduled and executed all stages of system and policy implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.•Assisted in the development and execution of Advocacy Campaigns.•Elected to participate in Corporate After-Hours Call Duty for the Corporation – supporting 40 National Branches. Key Results: list of key results and accomplishments can be provided upon request. NACA, (NEIGHBORHOOD ASSISTANCE CORPORATION OF AMERICA) A National Non-Profit Home-ownership HUD certified counseling and community advocacy organization with over 40 local offices around the nation.

Boston, Massachusetts, Us

(Charlotte Counseling Center) NACA's Call CenterKey Results:•Addressed demands of Call Center Queue. Wait time reduced from 4 hours wait to less than 15 mins. •Effectively managed the Call-In Queue to meet the demand of 5,500 average calls per day.•Implemented cross-training among Counseling Center Department Leaders. Created Leadership Training Academy for Managers. Resulted in fostering and maintaining a positive and inducing environment in the Call Center. Current workforce at the time was 257 staff (2012).•Created manual Member Services and Call Adherence Report to highlight deficiencies in our Departments responses, to track demand of services coming to the organization and response time to our Members. Manual Report was implemented in Lynx (Internal Data Management System) and now used throughout organization.•Implemented Overtime Review and Approval to reduce cost to the Counseling Center, in return it was introduced and enforce to the rest of the organization. Reducing cost from an average $60,000 pay period on overtime to less than $30,000. •Initiated the Reward and Recognition Program in the Counseling Center that targeted performance quality, submissions and attendance. Establishing awareness and motivation throughout the Call Center. •Created yearly Performance Evaluation throughout the Counseling Center prior to company wide requirement and implementation. •Fine Tuned Auction Postponing process of the organization. Created standardized reporting routine to ensure accuracy and clear communication across Departments. Auctions were decreased by the single digits daily. •Increased communication between the Counseling Center and the American Dream Events on-site management. Resulted in building and ensuring transparency and efficient communication when handling all operational aspects and demands of the Call Queue. Resulting in managing over 700 counseling calls a day with less than a 100 staff available in-house due to traveling Tour demands.

Boston, Massachusetts, Us

Elected member of the Neighborhood Council from 2009 to 2011 and served as a member of the Housing & Development Committee. Although elected overwhelmingly by our neighbors here in J.P. in 2009, work obligations called and had to relocate to North Carolina to run a major portion of NACA's Operations.Returned to Boston in December 2013, ready to serve his beloved community of Jamaica Plain.Unanimously elected by the Council to fill a vacant seat, Daniel served once more under the capacity of Neighborhood Council At-Large. (Volunteer Service) - The Jamaica Plain Neighborhood Council is composed of elected members from across Jamaica Plain who make recommendations and ensure community input in government decisions.The purpose of the Council is to increase and improve communication between the entire Jamaica Plain community and the city of Boston and other public agencies and parties.

Boston, Ma, Us

Boston, Ma, Us

Customer Service Team Leader - April 2005 - April 2006Customer Service Senior Representative - February 2005 - April 2005Customer Service Representative - November 2004 to February 2005

Boston, Massachusetts, Us

Jamaica Plain Area Planning Council (ABCD), Boston, MAVolunteer Services•Educated students in Microsoft Office and General Computer Literacy•Instructed English as a Second Language and Spanish for Beginners class to adult studentsAccomplishments:•ABCD (Action for Boston Community Development, Inc.) 2003 Community Award Recipient for the City of Boston.

Business Administration, Management And Operations

Education record