- Led the development of data models and processes, resulting in a 20% increase in reporting efficiency and a 15% reduction in data processing time.- Independently crafted and implemented data solutions, including KPI measurement plans and reporting structures for key business stakeholders.- Developed a suite of interactive dashboards using PowerBI, enhancing the storytelling of business trends, which led to a 25% improvement in user engagement.- Enforced design patterns in reporting, increasing report reusability by 30% and standardization by 25%.- Managed multiple complex projects simultaneously, effectively identifying and resolving dependencies to maintain project timelines.- Proficient in PowerBI, and other BI tools.- Experienced in data modelling with tools like DBT.- Strong background in Snowflake, PostgreSQL, and other DBMS platforms.- Excellent communication skills, adept at collaborating with both technical and non-technical stakeholders.

- Experience with web-based languages (HTML, CSS, Javascript, etc)- Strong technical aptitude with exceptional ability to utilize self-service resources to find solutions- Providing industry-leading support to merchants with customer service, problem-solving, and technical support capabilities.- Guarantee merchants a quick response by prioritizing assigned tickets and decreasing volumes by striving toward first-contact resolution- Collaborate with internal teams to triage urgent support issues and escalate or de-escalate issues as needed, while maintaining ownership of the issues through to resolution- Understand the merchant’s business completely when offering solutions, and coach them on e-commerce best practices- Continuously learning to stay ahead of the curve with product advancements and e-commerce best practices- Ability to thrive in a fast-paced environment while delivering a high level of understanding, patience and empathy to the merchant and being able to navigate more difficult conversations/interactions with professionalism- The ability to support merchants using strong customer relationship skills and exceptional critical thinking and soft skills with experience in de-escalation Passion for e-commerce and providing unique solutions to best fit each merchant.My favourite tools in 2021:ReactNode.jsAWS lambdaFirebasejQuery

- Worked on developing a chat application between the support team and the clients using ReactJS, and Firebase.- Developed reusable ARM templates for deploying Azure resources such as Virtual Machines, Virtual Networks, and storage accounts.- Migrated local files of clients to SharePoint sites and assigned licenses and permissions to various groups and users on the site.- Fixed computer hardware issues of clients to increase their productivity.

- Performed disk diffusion and liquid assays to determine the fungicidal or fungistatic effects of non-drug stressors (such as copper, iron and low pH) on Candida albicans strains.- Performed data analysis and visualization of the data gotten from the assays using ImageJ and diskimageR on the R program.- Maintained records and notes of all observations and results gotten from the assays and data analysis for future researchers’ reference.- Collaborated with students in the lab and other labs to have a well-planned and successful completion of the various experiments.