Daniel Petri Email & Phone Number

Tel Aviv-Yafo, Tel Aviv, Israel

Joining the Semperis bullet train!!!

Creator or the popular "Petri IT Knowledgebase" website at www.petri.com (originally www.petri.co.il).Writer of detailed technical articles including whitepapers, how-to articles, product reviews and other. Current site database holds over 1500 articles written by myself, with a very highly-referenced status from various search engines, a huge number of external references and over 200 inclusions in Microsoft's internal KB, and over 150,000 page view PER DAY.

Independent Free-Lance Microsoft Certified Trainer, giving the highest quality training for the past 10 years at Microsoft-based technologies and products, starting from Windows NT 4.0 and Exchange 5.5, through Windows 2000/2003/XP and Exchange 2000/2003/2007, Active Directory and Network Infrastructure, up to current products such as Windows Server 2008/R2/Windows Vista/Windows 7, Exchange Server 2010, Hyper-V and more.

15 time Microsoft Most Valuable Professional in Exchange Server, Active Directory, then Enterprise Mobility.

As part of the Premier Field Engineering team (PFE), I provided technical support for Microsoft’s Premier customers world-wide through onsite and remote support services, and acted as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.My job responsibilities included:- Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues.- Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments.- Develop relationships with technical directors or lead architects, resulting in more participation in planning and improved satisfaction in support consulting.- Partner with Technical Account Managers to effectively manage hot-sites including documented action plans.- Develop a working relationship with MCS and field staff that results in increased cooperation and mutual support in achieving each other's goals.- Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.Skills and Experience that were demonstrated during this period:- Windows Server 2012, 2008/R2, 2003 platform skills- Active Directory in-depth knowledge- Group Policy configuration and management- Practical experience troubleshooting operating system performance problems- Experience delivering and/or authoring technical training- Ability to work independently with minimal management supervision- Ability to manage challenging technical issues by setting customer expectations and devising and implementing action plans.

Tel Aviv Area, Israel

Proactive, responsible and highly motivated Professional Services Consultant and team player.Providing consultative guidance to technical staff of large scale enterprises and their senior leadership.Driving the successful adoption of our products. Consulting and collaborating with customers to create solutions for their specific business and security needs, helping them increase business value and overcome challenges. Resolving customer issues, working in complex product and infrastructure configurations, understanding customer business processes, problem troubleshooting and isolation and managing customer expectations.

Tel-Aviv, Israel

Working in the role of Senior Solutions Architect.Role responsibilities and achievements include:- Leading technical authority for the company, managing deployment projects for fortune 500 customers worldwide. - Act as a trusted adviser to customers and partners. - Engage with customers and translate client objectives and requirements into solution concepts.- Provide the architectural guidance and recommendations necessary to promote successful customer deployments and partner engagements worldwide. - Develop optimum solutions for requirements which include solution options, governance structure, delivery model, service level framework with a commercial framework.- Develop Transition Plans to transition services into on-going delivery model.Involve in Test Consulting engagements at the client site.- Demonstrate the value of the solution and build a strong working relationship with both the prospect and the Delivery team.- Develop presentation material and demonstration to showcase capability as well as the offerings provided by ObserveIT.- Support sales cycles, helping with strategy, competitive positioning, demonstrations and presentations- Contribute to pipeline and revenue increase, through participation and coordination of demand generation activities, including customer workshops, trade shows and company events.- Stay up to date with new trends within tools and technologies including open source solutions, our competitors, our partners and the IT industry as a whole.- Capture, author and share best-practice knowledgebase articles. - Share technical customer feedback to internal product management and engineering teams to help drive the future of the product. - Creator of the ObserveIT University program for partner and customer training.

Focusing on technical documentation, product road map, product demonstrations and deployment. Working with existing clients and responsible for creating and establishing new product pilot and deployment plans.

Responsible for creating new Microsoft-related curriculum, developing new and dedicated course ware, creating detailed technical presentations and documentations. Working with a highly skilled team of instructors, and providing a clear road map for knowledge and training focus. Close cooperation with Microsoft where, in this role, was given the prime and sole role of Windows Server 2008 senior training manager in Israel, and Manager for the Windows Server 2008 Israeli RDP project. In this role, worked in close relationships with clients and corporations, providing clear and dedicated training and consulting services.Main knowledge areas include deep knowledge and experience with Exchange Server 2000/2003/2007, Windows Server since NT and up to 2000/2003/2008, client OSs including Windows XP/Vista. Deep knowledge and experience with Microsoft Active Directory and Network Infrastructure.