Daniel Halstead Email & Phone Number

England, United Kingdom

Wolverhampton, England, United Kingdom

Wolverhampton, United Kingdom

Managing the expectations and relationships of key clients, primarily in the Food sector. Ensuring the successful delivery and implementation of Microsoft Dynamics 365 solutions for clients.

United Kingdom

Managing the expectations and relationships of key clients and ensuring the successful delivery of the services provided, to a consistently high standard which met my client’s needs. Developing strong relationships with clients to further strengthen communication and create new sales opportunities. In this role I had the chance to work with some excellent and varied clients, better understanding their needs and infrastructures, ensuring I was there for them to provide the best service for them. While in this role, I continued to be responsible for training new and existing clients in the use of web based data reporting systems, also ensuring all footfall reports for clients under my care were delivered on time and consistently. This role also involved managing sales exhibits at various industry events, such as the Shopping Centre Management Conference, The Retail Business Technology Expo, and Euroshop, in Dusseldorf, to name a few. This gave me an excellent opportunity to generate new business for my old company. In addition, due to my 11 years experience within the footfall industry, as well as my extensive background in IT Support, I was able to provide technical backup to our Sales and Client Services teams, often deployed in a troubleshooter role to successfully resolve complex issues, when they arose. Due to my extensive experience, I was also able to advise on the development of the latest web reporting interface. As someone who has spent years talking to and building trust with clients, I was able to help the software development team understand what our new software platform needed to accomplish from my clients perspective.

Managing the consistent, timely and accurate delivery of key performance indicators to our Shopping Centre, Retail, Transport and Local Authority Clients. Ensuring the quality of data being delivered, as well as accuracy of reporting for these KPI's. Focusing on delivering national and regional index and benchmark data to Shopping Centre, Retail, Transport and Local Authority clients. Working closely with our Data Analyst to deliver robust, accurate footfall insights and metrics. I was also responsible for training new and existing clients in the use of our online web reporting tools, ensuring fluidity of delivery of our key products.

A return to the Client Services team at PFM, managing a team of Support Analysts and Data Managers for one of the leading footfall solution providers in the UK, with the addition of being a part of the company management team, assisting the Managing Director in all strategic, Client Services focused decisions. This role involved managing all support solutions for clients across the Shopping Centre, Retail, Transport sectors, as well as Local Authority clients. Working to tight SLA's, I delivered timely solutions to clients, as well as support to our team of Engineers and Data Managers. This involved ensuring our services were provided uninterrupted to all clients, 7 days a week, 365 days a year. It also meant ensuring quality of the services and products we delivered. In the footfall counting industry, accuracy is key.

Corby

Managing the consistent, timely and accurate delivery of key performance indicators to our Shopping Centre, Retail, Transport and Local Authority Clients. Ensuring the quality of data being delivered, as well as accuracy of reporting for these KPI's. I was also responsible for training new and existing clients in the use of our online web reporting tools, ensuring fluidity of delivery of our key products. This also involved delivery of key insights, such as footfall benchmarking at a national and regional level.

Managing a team of Support Analysts and Data Managers for one of the leading footfall solution providers in the UK. This role involved managing all support solutions for clients across the Shopping Centre, Retail, Transport sectors, as well as Local Authority clients. Working to tight SLA's, I delivered timely solutions to clients, as well as support to our team of Engineers and Data Managers. This involved ensuring our services were provided uninterrupted to all clients, 7 days a week, 365 days a year. It also meant ensuring quality of the services and products we delivered. In the footfall counting industry, accuracy is key.

The face of ComputerLand UK Ltd, as part of a major IT outsourcing contract in the West Midlands for Egg PLC. I was responsible for 2nd and 3rd line IT support for this credit card company. This gave me invaluable exposure to financial infrastructure and IT systems. The role also further refined my customer facing skills, and the ability to work under pressure, to tight timescales. It also enabled me to effectively manage support services for a blue-chip company in the finance sector.Often tasked to identify and resolve issues on my own, this role further refined my problem solving skills and encouraged motivation and resourcefulness.

Responsible for the day to day running of the IT systems for a retail manufacturing company, I was tasked with dealing with all manner of 1st and 2nd line IT support issues. This gave such a good head start at developing my customer facing and problem solving skills. While in this post, I gained my Microsoft Certified Professional qualifications, and have been keenly interested in IT solutions ever since.