Daniel Ortega Email & Phone Number

Honolulu, Hi, Us

Monterrey, Nuevo Leon, Mx

- Average INC & REQ/month increased to 101.33 from 78.33 tickets/month as of November 2023.- Utilized PuTTy and various network tools to inspect, restart, and configure various Aruba switches for deployment and daily management.- Daily managed and coordinated collaborations across, at least, 5 out of 11 inter-department teams.- Heavily utilized Microsoft Environment systems (i.e., MS365 Suite, Azure Cloud, Power Platform, Windows OS, etc.)- Managed 219+ Micros Oracle Workstation PoS devices across various business units at HNL, LIH, & OGG airports.- Collaborated with Starbucks (NCR) team to restore connection and operation of 27 mobile order (MOPs) devices via OSI frameworks.- Managed 22 Mashgin touch-less, automated, self-checkout devices across HNL, LIH, & OGG airports that use AI image recognition to identify products.- Cataloged 416 assets across 3 locations (servers, devices, applications, etc.)- Coordinated with network team to identify and reconnect disconnected and unlabeled CAT6 cables across 23 Starbucks locations for operational equipment.- Collaborated with various teams to upgrade local data center equipment at 3 locations (i.e., 4 Dell Tower Servers, 2 Rack Servers, etc.).- Migrated 217 user's data to OneDrive for disaster recovery backup.- Recalibrated 22 faulty AI-powered Mashgin Kiosks when necessary to increase item identification and ensure accurate identification to 96%.- Managed 251 Ingenico credit card readers to ensure reliable transaction documentation and ensure accurate accounting processing.- Traced over 300+ network ports to the parent switch and coordinated with network team to configure VLANS for the appropriate device.- Strategized with 4 key departments to upgrade 3 locations (server upgrades, PC upgrades, switch/network cabinet upgrades, etc.)- Heavily utilized ServiceNow to accurately document incidents and ensure a high resolution rates for SLA’s at 98%.

Anchorage, Alaska, Us

- Created and managed custom PowerApp site for customized HR forms for employee changes.- Increased cyber security protocols by branding company-controlled systems along company branding guidelines.- Partnered with Saltchuk management to upload previously created HTML5 files to our WP portal, in order to, create a training portal for multiple operating companies.- Experience in building and provisioning firewall rules for 5 different networks depending on operational requirements.- Deployed and upgraded operational logistic units with Unifi Access Points, Unifi cameras (AI360, G4 Dome, etc.), Unifi Dream Machine SE, and a Unifi Switch to increase network coverage, improve network resiliency through network surges and device volume, and improve security visibility during key operations.- Utilized UniFi Security Gateway (USG) to accurately detects and blocks traffic directed at specific applications, websites, and IP addresses. Easily block specific targets that might pose security threats at the network, VLAN, and client device level.- Created a new, custom website and logistic portal for HIFA (Hawaiian Islands Freight Association) to improve market visibility, reduce customer confusion during package tracking, and increase market awareness.- Provisioned network firewall configurations for device for IP management, L3 interfaces, default IP routes, DHCP services- Heavily involved with inspecting deep-packet inspection logs and highlighting any incidents. Detected 18 anomalies requiring preventative/reactive action to mitigate issues/risks.- Developed an automated HR form that captures employee change requests by middle management. The form captures the data, stores the data within a SP database, and automatically sends the appropriate data to miscellaneous members of management and HR for process and approval.

Anchorage, Alaska, Us

- Created and designed a three-part deployment for safety reporting: New SUTA landing page website, new easy-to-fill Microsoft Form, programmed automation that pulls necessary data from submitted form(s) and uploads the data to a customized HTML email to respective parties.- Utilized Ubiquiti (UniFi) for software for centralized management of its network devices. This allows users to configure and monitor UniFi access points, switches, and routers from a single interface.- Created easy-to-use forms via MS Forms and creatively utilized MS Power Automate to automate driver updates via uniquely designed HTML email to interested parties.- Designed and deployed phishing simulation attacks to train and educate users on common phishing attacks and how to reduce potential attacks.- Created company Intranet via MS Sharepoint, including - HR Portals, Safety Portal, IT Portals, and Company Directory. Creating a cost-savings of, approximately, $17,000.- Actively provisioned UniFi network equipment, such as, UniFi WAPs, UniFi Network Bridge systems, and PoE switches and deployed at various sites across the Hawaiian Islands and Alaska.- Secured access to 7 external company profiles (LinkedIn, Facebook Page, etc).- Updated 3 platforms to better reflect company image and profile.- Developed content and strategy to deploy digital signage across 7 locations and manage those systems remotely via media servers.- Consistently researched and tested out the latest technology products for business integrations across various departments.- Installed, managed, and troubleshooted, when necessary, surveillance equipment for 3 locations.- Installed and remotely managed 30+ printers (ranging from laser printers, solid ink, and home inkjet printers) across 8 business locations.- Provisioned, deployed, and remotely managed 100+ PC (Windows/Mac OS), mobile devices (iOS/Android), and tablets across 7 business units and additional telework locations.

Anchorage, Alaska, Us

- Created the S.T.A.R. digital submission portal to capture employee recommendations for peers across the organization. Portal includes Microsoft Forms to capture data, PA email automation to gather data and automate email to designated parties, and HTML email which is sent to HR team, submitter, and recipient (Examples Below).- Updated, upgraded, and redesigned company website according to brand guidelines I determined to best represent company colors, designs, and focus (Media Below).- Constantly researching methods to increase cyber/network security for hardware, software, and network vulnerabilities (i.g. XSS Attacks)- Daily handled tickets and remotely resolved issues ranging from tier 1 to tier 3 support with various programs, including: CargoWise, MS Products, Zebra, OnTime 360, Windows OS, etc.- 93% of the tickets and work performed was handled remotely by utilizing LogMeIn and Front.- Installed Ubiquiti, cloud-based hardware, in 4 locations.- Monitored networks remotely and troubleshooted through various methods, including, command-prompts, Ubitiquiti software, and IP Scan.- Created content to be used for external communications and marketing (ie. videography)- Actively provisioned 60+ UniFi network equipment, such as UniFi WAPs, UniFi Network Bridge systems, and PoE switches and deployed at various sites across the Hawaiian Islands and Alaska.- Installed, managed, and troubleshooted, when necessary, surveillance equipment (Unifi Protect, OnWote) for 3 locations.

Memphis, Tn, Us

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Consulted with outside parties to resolve discrepancies and create expert solutions.

Memphis, Tn, Us

- Used company troubleshooting resolution trees to evaluate technical problems and find appropriate solutions.

Memphis, Tn, Us

- Documented transactions and support interactions in the system for future reference and addition to knowledge base.- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.- Compiled and accurately entered data for each customer encounter to record in the system.- Used ticketing systems to manage and process support actions and requests.- Resolved technical issues by troubleshooting.

Memphis, Tn, Us

- Patched software and installed new versions to eliminate security problems and protect data.- Broke down and evaluated user problems, using experience, personal expertise and probing questions.- Loaded software, granted permissions and configured hardware for new employees as part of the onboarding process.- Supervised daily configuration activities and business systems operations.- Used established procedures to identify critical customer and system issues and escalate problems to appropriate people or groups.- Maintained inventory of cell phones, laptops and peripheral equipment.- Worked with document imaging technologies and deployment software.- Created and designed website for organization.- Managed website and curated content for online platforms.

Bloomington, Illinois, Us

- Guided organizational technology strategy and roadmaps.- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.- Coordinated ongoing technical training and personal development classes for staff members.- Built, customized and repaired technology based on staff requests.- Maintained camera and physical security systems.- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.- Managed network and system performance, conducting troubleshooting, security patching and maintenance.- Produced reports and updated customers and senior leaders on progress and roadblocks.

-Tasked to build and support the young adult ministry and support the youth director. - Re-launched social media campaigns for each individual group and effectively directed their operations.- Compiled with individual research and marketing techniques to effectively reach their demographics.- Served as a strategic planner for both the youth and young adult ministries.- Created, planned, and organize all that needed to be done to achieve strategic goals.

- Created and produced social media accounts to effectively reach the community.- Established and effective marketing strategy aligned with organization's mission.- Developed key team members necessary to execute strategy.- Learned essential skills necessary to broaden impact and enhance strategy effectiveness.

Certificate, Computer Science

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations

Associate Of Arts (A.A.), Accounting And Business/Management

Associate Of Arts - Aa, Art/Art Studies, General