Data Center Operations Manager
Current• Overseeing the review and scheduling of all assigned Projects, Change & Task Requests within CAB.• Streamlined processes to improve and optimise operations.• Aided senior leadership by recommending corrective actions and improvements to company operations.• Working alongside the compliance team to complete ISO27001, ISO14001, ISO9001 & PCI DSS audits with the view to uphold the accreditation.• Managing the PPM schedule and contracts for the site.• Scoping and driving initiatives to reduce the sites PUE and carbon foot print.• Driving efficiencies to reduce operating costs.• Deliver updated documentation in-line with ITIL best practice to support the company delivery model.• Organised financial and operational data to help with yearly budgeting and planning.• Coordinate DCO-managed projects at the location for new customer implementations, working with Project Management and other teams as required to ensure a smooth install.• Ensures that company project implementations are conducted in accordance with standard procedures, best practices and meet Service Level Agreements.• Provide direct customer contact from the sales process throughout ongoing operational support to include the direct handling of customer inquiries or concerns.• Maintained smooth-running business operations by delegating priorities to staff abilities.• Designed and implemented training to further develop staff, based on business goals.• Responsible of managing shift resourcing including all HR responsibilities.• Review, manage and prioritise workloads and tickets to ensure timely delivery of service in-line with company published guidelines and within the assigned SLA’s• Managing data center to comply with ASHRAE standards.• Scoping, Planning & Implementing go green initiatives in order to lower carbon foot print.• Managed health and safety measures for guaranteed compliance.• Undertaken full data center relocation & de-lapse of old site.
