Daniel Malone Email & Phone Number

Jeffersonville, Indiana, United States

• Developed requirements for system enhancements and/or new clients and communicated those projects to both business and technical personnel• Investigated production bugs to determine root cause and provided technical solves to development team to rectify the issues• Ensured proper data governance standards by analyzing irregularities and correcting them through data management and technical stories

Jeffersonville, Indiana, United States

• Partnered with each of the three main departments of Operations (Customer Support, Service, Claims) in order to address their needs and facilitate projects• Managed a team of three analysts, with each analyst assigned to assist one of the three departments mentioned above• Documented bugs and other issues of the new CRM system and collaborated with the PMO team to prioritize the most critical stories and projects• Played a key role in the decommission of previous CRM system and… Show more • Partnered with each of the three main departments of Operations (Customer Support, Service, Claims) in order to address their needs and facilitate projects• Managed a team of three analysts, with each analyst assigned to assist one of the three departments mentioned above• Documented bugs and other issues of the new CRM system and collaborated with the PMO team to prioritize the most critical stories and projects• Played a key role in the decommission of previous CRM system and the transition of AIG's major accounts to the new system, primarily with data mapping and validation• Provided analysis on recent volume and severity trends and made suggestions on process improvements to properly account for the changes Show less

Jeffersonville, Indiana, United States

• Utilized SQL to assist others with reporting needs and pulling specific numbers for various projects and analyses• Assisted with creating audit controls around the claims process in order to catch high severity claims and ensure best practices• Analyzed multiple datasets and ensured comprehensive deliverables to senior leadership, including descriptive productivity reports, claims organization performance, and growth trends• Conducted meetings with call center managers to review… Show more • Utilized SQL to assist others with reporting needs and pulling specific numbers for various projects and analyses• Assisted with creating audit controls around the claims process in order to catch high severity claims and ensure best practices• Analyzed multiple datasets and ensured comprehensive deliverables to senior leadership, including descriptive productivity reports, claims organization performance, and growth trends• Conducted meetings with call center managers to review agent productivity and relayed important updates to senior leadership • Collaborated with other analysts across AIG as part of the Insurance Academy program Show less

Bloomington, Indiana Area

IU Recreational Sports is an organization that is tasked with organizing many different intramural leagues for various sports. The organization is also responsible for managing the two workout facilities on campus.• Monitored up to six games at a given location and enforced Intramural policies to maximize the experience for participants• Assisted fellow Intramural staff members in order to ensure the games were effectively managed and directed• Engaged in relational service with… Show more IU Recreational Sports is an organization that is tasked with organizing many different intramural leagues for various sports. The organization is also responsible for managing the two workout facilities on campus.• Monitored up to six games at a given location and enforced Intramural policies to maximize the experience for participants• Assisted fellow Intramural staff members in order to ensure the games were effectively managed and directed• Engaged in relational service with participants to listen to feedback and address concerns• Detailed the specifics of each shift via a shift report that was submitted to my superiors Show less

Bloomington, Indiana Area

• Assisted in the training and hiring process of nearly 30 flag football officials to prepare for the upcoming season• Led weekly meetings where commonly missed calls were reviewed to help the officials improve their skills• Provided feedback to many of the officials throughout the season by filling out evaluation forms that detailed their performance

Bloomington, Indiana Area

• Managed games and enforced policies for a variety of different sports for Intramural Sports • Engaged in relational service with participants to listen to feedback and address concerns • Prepared to follow the proper risk management protocol in the case of an injury or other difficult situation • Received Assistant Supervisor of the Month award in first month on the job

Jeffersonville, Indiana, United States

• Worked with the Underwriting team remotely and engaged in networking to learn more about the business• Created a standardized pricing form for the Underwriting team as part of a larger project to revamp the pricing process of new coverages• Identified administrative activity costs in a joint project with Finance in order to more accurately estimate future administrative costs for potential clients

Jeffersonville, Indiana

Heartland Payment Systems provides payment processing services to over 300,000 customers in the United States. Heartland processes over 11 million credit and debit card transactions every day.• Worked on the PIN debit card support team during summer breaks as an intern• Keyed over 6000 rejected debit transactions this past summer for Heartland’s enterprise petroleum merchants• Assisted with the process of researching and potentially denying requested chargebacks• Trained a new… Show more Heartland Payment Systems provides payment processing services to over 300,000 customers in the United States. Heartland processes over 11 million credit and debit card transactions every day.• Worked on the PIN debit card support team during summer breaks as an intern• Keyed over 6000 rejected debit transactions this past summer for Heartland’s enterprise petroleum merchants• Assisted with the process of researching and potentially denying requested chargebacks• Trained a new team member on rejected debit transactions processes and procedures Show less

Bloomington, Indiana Area

• Mastered the rules and nuances of three different sports (flag football, volleyball, and basketball)• Collaborated with a numerous number of officials to ensure an accurately officiated game• Selected as one of the top officials to referee the flag football and basketball championship games• Maintained composure and confidence in decisions made, despite criticism from the players

Bachelor'S Degree, Finance

Academic Honors Diploma

Activities and Societies: Marching Band, Concert Band, Symphony Orchestra, Track and Field, National Honor Society

Business