Daniel B. Email & Phone Number

Portland, Me, Us

Seattle, Wa, Us

I led Amazon’s business intelligence efforts, focusing on optimizing data infrastructure and enhancing cross-team collaboration to support critical business functions. Throughout my tenure, I directed major data system migrations, improved operational efficiency, and developed innovative strategies to enable data-driven decision-making. I also prioritized the professional growth of my team, fostering a culture of continuous improvement and leadership development.Selected achievements:» Led the migration of a multibillion-dollar sales organization to an optimized Redshift cluster 1/10th the size, reducing key process runtimes from 4 hours to under 30 minutes, with zero interruptions in service. This transition improved operational efficiency and supported faster decision-making across the organization.» Established a Single Source of Truth for identifying managed sellers by representative. Initially created for a single organization, this solution was adopted across the US sales business, enhancing data accuracy, promoting cross-departmental collaboration, and improving decision-making across teams.» Developed an innovative data sourcing strategy for the US 3P Business team's first Weekly Business Review (WBR), integrating data from ten disparate teams. This new approach reduced the data publishing burden, decreasing the time needed for data sharing from several hours to under 30 minutes.» Created a transition plan to implement the Medallion Lakehouse architecture, enabling better data consistency, reducing redundancies, and improving data access speeds for stakeholders. This re-architecture set the foundation for more efficient data management across the organization.» Graduated with honors from Amazon’s Elevate Leadership Program, demonstrating my commitment to leadership development and personal growth.

Philadelphia, Pa, Us

I championed Gopuff’s technology and analytics efforts while building the Operations Analytics team from the ground up. By helming the entire recruitment lifecycle, I onboarded a diverse group of analytics professionals. I authored analytics support processes and proactively resolved ETL discrepancies. Additionally, I drove automation of legacy processes while continuously evolving critical procedures. Selected achievements:» Established a process through Asana for non-tech employees to request analytics support or thought partnership. » Resolved 350+ data requests through the first ten months in support of a 60+ person organization. Provided anything from KPI movement Root Cause Analysis (RCA) to building simulation models to determine optimal marketplace conditions.» Identified and corrected five ETL discrepancies impacting internal reporting and accounting and Independent Contractor (IC) payments; solution forecasted to save $2M in overpayments annually while reducing Driver Cost per Order by $0.10.» Created and automated an internal process to identify ICs with lower rates of reliability, leading to a 50% reduction in absenteeism and saving $0.10 in Driver Cost per Order» Identified, analyzed, and monitored data that resulted in a limited scope partnership between Special Projects, Tech Services, and Analytics to successfully combat a ring of international ‘fraudsters’.» Created and socialized the 2022 H1 Ops Analytics roadmap, including forward-looking considerations for H2 planning.

San Francisco, California, Us

Led the data analytics team supporting the US & Canada Customer Experience operations. My responsibilities included managing a diverse team of analysts, developing self-serve analytics platforms, and collaborating across multiple business units, including Rides, Eats, and New Mobility. I represented the US and Canada in global prioritization meetings and played a critical role in developing key infrastructure projects.Selected Achievements:» Developed a self-serve analytics platform that enabled over 20 teams to access critical metrics and insights, enhancing decision-making capabilities across the organization.» Led the creation of a Vertica-based data warehouse schema, streamlining analytical processes and improving data consistency across multiple sources, processing billions of data rows per table.» Played a key role in global prioritization meetings, guiding the direction of major analytics initiatives and influencing the broader structure of the analytics organization.

San Francisco, California, Us

As a Senior Data Analyst, I focused on automating reporting tools, providing strategic insights, and supporting structural changes within Uber’s data processes. I worked closely with regional and global leaders, providing analysis and reporting that influenced key decisions in the customer experience space.Selected Achievements:» Managed the automation of 10 key reporting tools, saving 5,000 hours annually across 20 analysts, significantly improving productivity.» Identified and resolved a UX inefficiency, leading to a nationally applied automation that saved Uber $2.8 million annually by streamlining support contact automation processes.» Designed and implemented a change management framework for support data structure changes across seven teams in the US and Canada, ensuring a smooth transition with minimal disruption.

San Francisco, California, Us

Led the development and scaling of Uber's global quality assurance (QA) system, covering the entire contact center network. I was responsible for validating policy compliance across multiple regions and lines of business, improving Uber’s customer experience by standardizing quality processes globally.Selected Achievements:» Designed, built, and scaled Uber’s first global QA system to cover five contact modalities across 10 lines of business, serving 70 countries and over 50,000 agents.» Established a quality assurance process that ensured policy compliance across multiple languages and regions, improving consistency and customer satisfaction.» Provided strategic insights and leadership to ensure Uber’s customer experience teams were equipped to handle scaling operations across a rapidly growing global business.

Salt Lake City, Ut, Us

Led daily fulfillment operations focused on order accuracy, defect reduction, process improvement, and compliance with business rules and policies. Collaborated cross-functionally to enhance operational efficiency, improve vendor experience, and streamline internal SLAs across the business.Selected Achievements:» Managed a team of 100 inventory control associates and 4 leads, maintaining an Inventory Record Defect Rate (IRDR) under 5,000 Defects Per Million Opportunities (DPMO) while handling 200+ support tickets weekly.» Designed and implemented a Network Quality Database using Oracle Application Express and SQL Developer, reducing daily production defects by over 75%.» Acted as a subject matter expert on initiatives to redesign receiving processes, improving both physical and virtual workflows across the business.» Presented process improvement strategies to senior management and C-level executives, recommending systematic changes and personnel restructuring to mitigate defects.» Played a key role in launching a 700,000-sqft facility, overseeing 1,200 hourly associates and 25 managers, while setting company records for quality and control standards.

Bethesda, Maryland, Us

Oversaw inventory control, quality assurance, and warehouse operations, with a strong focus on safety, compliance, and maximizing efficiency. Led initiatives that improved operational infrastructure, while adhering to company goals and best practices to ensure consistent performance.Selected Achievements:» Headed the warehouse safety committee, ensuring compliance with OSHA regulations and company safety policies, achieving over 975 safe workdays.» Led and coordinated day-to-day inventory control and warehousing activities, applying strong project management, analytical, and problem-solving skills to ensure productivity and efficiency.» Conducted quarterly Sarbanes-Oxley (SOX) compliance counts, weekly inventory record defect rate (IRDR) counts, and regular quality assurance audits, ensuring compliance with internal and regulatory standards.» Analyzed warehouse defect and dispute data, conducting root cause analyses and implementing solutions that improved operational workflows and reduced systematic errors.» Collaborated with the Kaizen team to develop and execute plans to optimize operational processes and personnel, aligning with business goals for growth and efficiency.

Bethesda, Maryland, Us

As the Shipping Supervisor, I managed a team of 5 warehouse workers, overseeing outbound shipments (TL/LTL) and customer pickups. My role involved balancing day-to-day warehouse operations with customer-facing responsibilities, ensuring timely and accurate shipments while delivering exceptional service to customers. I was also certified as a Train the Trainer for Crown Forklifts, providing forklift operation training to ensure safety and compliance within the warehouse.Selected achievements:» Managed daily outbound shipping operations, including coordinating TL/LTL freight and customer pickups, ensuring timely and accurate order fulfillment.» Led a team of 5 warehouse workers, providing training, scheduling, and hands-on guidance to maintain operational efficiency.» Certified as Train the Trainer for Crown Forklifts, responsible for training staff in safe forklift operations and compliance with safety standards.» Collaborated closely with the customer service team to handle customer interactions during pickups, ensuring a positive customer experience.» Oversaw inventory control for outgoing shipments, ensuring accurate documentation and adherence to company policies and procedures.