As a Project Manager and Producer I supervise the creation and delivery of short animated video productions, for a variety of Fortune 500 companies across a large array of business sectors, some of which include Cisco, Oracle, Costco, FedEx, Clayton Homes.

Plug-in and Theme Design / Development for WordPress CMS Websites.Acquired and managed an online software business designing and developing innovative website plug-in & themes built on the WordPress CMS framework. Proprietary app was an interactive "in-text" multimedia advertising plug-in that instantly activates when hovering over keywords allowing users to immediately view videos, images and text.

Project Manager of high profile, pan-enterprise initiative for the development and implementation of an automated web based procurement solution called the Enterprise Consulting Program (ECP). The program was designed to drastically improve TD Bank Group’s procurement, management, delivery and reporting processes for Consulting Services with a projected procurement cost savings of $28 million for the first year.

Launched a B2B Web and ecommerce Project Management Consultancy targeting small businesses.Lead business strategy, planning, creation, implementation and management of IT projects providing hands-on leadership for small businesses. Acquire clients and collaborate with decision-makers to identify challenges and objectives. Develop innovative solutions in alignment with short- and long- range goals and lead best-practice solution delivery.

Joined and assisted with the formation and design of an inaugural RBC Channels & Integration Services group for Configuration Management (CM). Responsible for dually-focused objectives of establishing ITIL-based configuration management standards as well as collaborating on software development projects to ensure alignment with best-practice configuration management strategies.

Advanced into IT Problem Management group’s sr. analyst role supporting global RBC Service Desk teams as single point-of-contact for problem analysis and resolution. Provided subject-matter expertise in IT application and hardware infrastructure environments, partnering with development teams on root cause analysis efforts to identify and resolve major issues impacting production systems of global business units. Managed as-needed business communications related to planned and unscheduled outages.

Sr. Technical Service Analyst, 2002 to 2003 | Technical Service Analyst, 2001 to 2002 | Technical Support Officer, 1999 to 2001 Computer LAN Management / Network Implementation & Support DepartmentsAchieved a series of promotions within Service Delivery Operations, Desktop Support, and National Technical Support groups providing mission critical technical support; Advanced into a senior analyst role, providing superior technical support to business units within Canada and the Caribbean; Provided ongoing development and enhancement of processes and workflows to continuously increase productivity, improve issue resolution metrics, and decrease user wait time, providing highly accessible process reference documentation to facilitate new staff training. Project achievements and engagements include:• RBC Global Services Desktop / Server Migration: Selected by VP of Network Implementation to relocate to Australia and lead migrations enabling establishment of remote, VPN-based access to new local RBC executives and support integration of the newly acquired Australian company, Perpetual Fund Services. o Oversaw team of third-party consultants and provided comprehensive project planning, co-ordination, and supervision to manage migration of hardware / systems / data, set up remote VPN connectivity, backup pre-conversion data, and transition to Blackberry mobile devices. o Trained field analysts to ensure achievement of service level agreements (SLA), issue resolution goals, and end user support objectives. o Recognized for project achievement through IT Team of the Year Award.• Held collateral role as Continuity Plan Coordinator, creating business scenarios to enable contingency planning and offsite capability development.• Pioneered design and development of a technical support knowledge-base repository to increase time to resolution of critical issues and reduce redundant troubleshooting efforts.