Daniel Pool Email & Phone Number

San Angelo, Tx, Us

San Angelo, Texas, United States

Analyzes patient feedback and identifies trends in Qualtrics to improve patient experience at Shannon Medical Center. Supports system-wide metrics through data compilation, interpretation, and transparent communication with stakeholders. Provides technical support, product management, and creative problem-solving for patient experience tools. Collaborates with healthcare teams to align care practices with organizational values, driving improvements in patient satisfaction.

-Performed engaging and informative training webinars designed to acquaint new clients with the XLR8 product.-Spearheaded the overhaul of training outlines to enhance the learning experience and operational proficiency of our clients.-Assisted in handling support cases in an effort to understand customer use-cases and tailor training program accordingly.-Undertook a thorough audit of all customer-facing documentation, ensuring accuracy, relevance, and user-friendliness.

Using various e-learning platforms, such as Lessonly, Articulate, and Teachable, I created comprehensive and intuitive training materials including: -Developing and implementing effective onboarding programs for new hires, ensuring a seamless transition into the company, and accelerating their readiness to contribute to our objectives.-Writing detailed, user-friendly onboarding training materials to equip new employees with the knowledge and skills necessary to perform their roles effectively.-Creating timely and accurate training materials for new software functions as they were introduced, facilitating swift adoption throughout the company and maintaining our high standards for user competency.-Collaborating cross-functionally with product and engineering teams to maintain an in-depth understanding of new software functions, ensuring the training content was accurate, relevant, and user-friendly.-Evaluating the effectiveness of training programs through feedback surveys and skill assessments, making necessary adjustments to optimize learning outcomes and employee satisfaction.

Assisted customers with operational and maintenance issues concerning products. Created and maintained documentation such as frequently asked questions and knowledge base content.

Asking fun questions to crowds ranging from 50-150 people.

Creating, coordinating, and hosting training webinars, in addition to providing customer training in-person. Creating customer-facing training documentation. Scripting training videos.Additionally, helping new customers implement their software purchase through on-and-off site installation, training, and technical support.

San Angelo, Tx

Testing software features and specialized hardware through load testing and matrix testing, entering and organizing known issues into tracking software, and writing technical documentation. A little bit of social media marketing on the side.

San Angelo, Texas

Providing software technical support via phone, chat system, and e-mail.

Goodfellow Afb

Serving our armed forces on Goodfellow Air Force Base as a retail worker in the Base Exchange, and as an Assistant Manager at Anthony's Pizza.

San Angelo, Texas

Started out as a low-level DVD jockey, worked my way up to a mid-tier Shift Manager.

Bachelor'S Degree, Management Information Systems, General

Associate'S Degree, Management Information Systems, General