Daniel Portillo Email & Phone Number

Boston, MA, US

Cambridge, Massachusetts, United States

Cambridge, Massachusetts, United States

• Conduct primary and secondary research about Customer Experience strategy, including team structure, CX vision, CX prioritization, CX measurement and analysis, and voice-of-the-customer (VoC) programs through.
• Analyze and generate insights through quantitative analysis with Forrester’s data sets including but not limited to Forrester’s CX Index, 2023 State of VoC and CX Measurement Practices Survey and Forrester’s State of.
• Support research on customer feedback management solutions through reference interviews and attending briefings of service providers that vary by size, type of offering, geography and use case focus.
• Coordinate production of reports, presentations, blogs and other deliverables to summarize findings for clients amounting to over 50 pieces of content annually. Key contributing author to multiple reports on the 2023.
• Assisted in creating over two hundred client action plans on various CX topics based on client short-term and long-term initiatives.

Cambridge, Massachusetts, United States

• Conduct primary qualitative research in the field of Customer Experience, including planning, scheduling, and helping conduct research interviews with senior decision-makers.
• Analyze and generate insights through quantitative work with Forrester’s data sets including but not limited to Forrester’s CX Index, 2023 State of VoC and CX Measurement Practices Survey and Forrester’s State of CX.
• Support research on customer feedback management solutions through reference interviews and attending briefings of service providers that vary by size, type of offering, geography and use case focus.
• Formulated a project plan and managed a production schedule from inception through publication for over seventy reports and co-wrote nine reports.
• Assisted in creating over one hundred client action plans on CX topics such as voice-of-the-customer programs, measurement, CX vision, and prioritization based on client short-term and long-term initiatives.

Greater Boston Area

• Onboarded over one hundred new accounts and managed client relationships for over fifty accounts simultaneously while working closely with contacts to process and track orders from start to finish.
• Provided detailed billing and invoice analysis to assist corporate customers to reach their exact financial specifications.
• Discovered opportunities using extensive product and process knowledge on network integration and voice and data solutions to optimize services for company sites.

• Received extensive training in order to develop meaningful relationships with scholars from under-represented backgrounds.
• Built personal connections with first-year scholars by arranging individual meetings with their assigned scholars and participated in team-building activities, including interactive group events and topical discussions.
• Gained experiences in leadership and service, thus enriching my ability to work with diverse student populations.
• Facilitated the development of leadership and service skills to be able to work with diverse student populations.

• A program comprised of 24 of the most highly motivated rising juniors in engineering, management, and the liberal arts who engage in an intensive, six- week, on campus program that focuses on the intersections between.
• Collaborated with an interdisciplinary team of students to develop and execute a real-world consulting report and delivered a three-hour final presentation to company representatives of the tech-startup Novipod ™.
• Participated in several day-long visits to industrial or business sites and interacted with corporate executives and other employees as well as toured engineering and production facilities.
• Developed a leadership plan from distinguished executives who came to campus to share perspectives on leadership, insights into technology and management to deliver interactive workshops on academic concepts.
• Evaluated business conditions and researched various business theories to synthesize suitable business recommendations.

• Junior Fellow for Language and Cultures Residential College
• Initiated, planned, coordinated, and implemented community development efforts and College activities
• Collaborated with diverse undergraduate departments such as faculty, resident assistants, and College members
• Executed culture-building events such as themed dinners, off-campus excursions, cultural events, and discussions
• Manage and organize the planning of educational and social programs as well as interstate trips

Cambridge, Massachusetts

• Utilized and learned the MATLAB programming language to assist preceptors in synthesizing instruction guides for incoming students.
• Formulated Microsoft SQL server statements for implementation in TMS management software program to organize departmental databases.
• Managed departmental inventory through Microsoft Excel to evaluate and assist in future orders for the department.

Milan Area, Italy

• A Financial Technology start-up that focuses on unveiling unique investment opportunities by analyzing market dynamics based on investor behavior.
• Analyzed consumers, competitors and market conditions to understand consumer needs in order to target potential clients.
• Consulted on the expansion of a sales team based on theories of sales cycles and sales team structure to assist on the improvement of the sales process and resources to aid the hiring of two salespeople.
• Identified new industries that represented opportunities for the field of emotional analysis.

Milan Area, Italy

IES Abroad educates students to become global leaders through premier study abroad and internship programs, which offer students worldwide experiential learning opportunities that meet the highest standards of academic quality.Provides one-of-a-kind courses that explore the world of business, as well as a wide variety of courses focusing on contemporary.

Somerville, MA

• Provided service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.
• Received checking and savings deposits: verified cash and endorsements, received proper identification for cash back, and issue receipts of deposit.
• Excellent customer service skills
• Mathematical skills
• In-depth knowledge of all bank deposit products and policies
• Basic knowledge of bank loan, trust, and investment center products

Somerville

• Developed skills in marketing, finance, hospitality, and management through participations in competitions with students from DECA Chapters in High Schools from the surrounding areas.
• Applied learning in the context of business and the local community.
• Developed agendas, run meetings, manage officers, and carried out fundraising opportunities and community service events
• Competed with other students has enhanced the learning of positive competition, teamwork, effective communication skills, and integrity.

Bsba, Global Management And Italian Studies Double Major - Latin American Studies Minor

Activities and Societies: I.L.T.M., Vice-President of LACOS, T.E.A.M., BACES, Italian Club, Junior Fellow for Languages and Cultures

Single Course For Visiting Student, Technology And Innovation Management

• Developed an understanding of analytical frameworks and innovation process management. • Examined the patterns and sources of.

Education record