- Responsible for sales goals on a weekly and monthly basis- Display excellent decision making and time management skills- Main liaison between consumer and support department- Demonstrate clear ability to multitask- Maintain strong organizational skills- Build loyal clientele and customer retention by providing exceptional customer service- Adherence to client contractual regulations

- Responsible for 4 direct and 48 indirect reports servicing the U.S. Department of Education defaulted student loan portfolio- Training, coaching and development of staff and management- Developed and maintained work management processes, implemented dialer campaigns and identified and tracked KPIs- Created revenue forecasting as well as goal projections for individual agents, teams and overall department standings- Accountable for monthly production goals of staff and management- Recruitment and onboarding process of new hires- Conducted risk management and compliance training for all staff- Handled scheduling and performance reviews of management- Performed weekly call audits and provided feedback in individual and group settings

- Motivated staff to be accountable for monthly sales goals of financial services products via telecommunications- Drove business growth while leading day to day operations of sales department- Developed new in-house fulfillment department to promote one call resolution, increase profits and reduce overhead- Conducted sales, compliance and risk management training- Created and maintained work management processes while implementing specialty dialer campaigns generating additional profits- Expanded product line from one product to a fully customizable user experience- Negotiated contract terms with vendors, purchasing and procurement of sales leads