• Exceeded sales goals weekly, executed special projects, all while providing outstanding customer service• Sold & managed start to finish home-project installations• Increased sales in department over 65% and received multiple outstanding customer service awards within first 2 weeks• Represented Lowe's Houston region as top performer, trained associates to execute best sales practices• Licensed to operate various powered equipment & follow strict safety procedures• Appointed to store's safety committee: responsible for maintaining safe working environment among peers• Obtained multiple outstanding customer service awards using Lowe’s “SMART” sales model • Appointed to mentor program: provided guidance & leadership to trainees

• Disciplined to work & meet goals unsupervised, excellent time-management & individual accountability• Increased sales in my region by analyzing problem areas and creating solutions• Professionally represented clients in B2B & B2C interactions for N. Houston region• Responsible for training associates to enter and develop new markets• Presented and implemented merchandising, marketing and promotional programs for accounts that provide quality solutions to customer needs• Managed associates’ handling of clients’ products, coordinate with management to achieve results

• Learned pivotal retail business success factors and opportunities for improvement• Planned strategic product locations, designed and created product displays• Actively sought & obtained project leads • Licensed to operate various powered equipment & follow strict safety procedures• Appointed to safety committee: responsible for maintaining safe working environment• Obtained multiple outstanding customer service awards using Lowe’s “IMPACT” sales model • Competitively selected for different regional support teams: aided locations’ organization of overstock, freight flow, etc.• Maintained continuous communication and follow-up with key accounts, follow-up actions to ensure customer satisfaction• Assisted customers in finding the product that best suited their needs

• Designed/managed face-to-face marketing campaign, researched new marketing opportunities• Transported & set up marketing materials, attended large & small events, direct selling, creating leads and referrals

Interned at the Habitat for Humanity Resale Shop, in Conroe, Texas, over the summer of 2010. • Managed floor operations, completed donation pick-ups, tracked sales using Excel• Organized product classifications (Excel) to better assess floor-space priority & maximize turnaround• Met customers’ needs pairing them with most suitable product

• Provided services, designed & distributed flyers, created a trusted local brand• Maintained professional relationships with customers for over 5 years• Acquired communication skills, sales skills, learned basics of business first-hand

Shadowed Justin Hodges, founder of Woodlands Garage Door. • Connected with community members to promote business and increase sales• Contributed to mechanical repairs and navigation en route to job sites• Gained wisdom regarding customer service, its legitimacy supported by owner’s continued successBased on Mr. Hodges impeccable character and devotion to satisfied customers, my 'garage door maintenance apprenticeship' offered a first-hand understanding of customer relations, and a very real example of its significance in successfully operating and building a business.