Daniel Rear Email & Phone Number

Bridgeton, Missouri, Us

Develop team of assigned representatives through continual training opportunitiesAssist in report development to ensure proper follow through and reporting is achievedPerform coaching sessions to help employees strive at the highest level Maintain reports throughout the day, identify problems, and notify appropriate department of fixes needed Maintain adequate phone coverage to ensure calls coming in are answered in a timely manner Take ownership of customer issues and follow problems through to resolutionCoordinate needs of customer orders to traffic to assign and schedule pickups for freight carriersAct as liaison between customers and freight lines to assist in resolving issues regarding order delivery

Bridgeton, Missouri, Us

Supervise continuing training and development of Customer Service Specialists Assist in coaching sessions to help employees perform at their highest level Maintain reports throughout the day to ensure order ship to the customer and invoice properly Maintain adequate phone coverage to ensure calls coming in are answered in a timely manner Resolve escalated calls to ensure customer satisfaction with products and services provideParticipate in interviewing, hiring, and disciplinary actions of incoming and current employeesActing as a liaison between IT and Customer Service for Order processing system building/testing/implementation (BAO)Troubleshoot customer service IT questions in an attempt to resolve prior to getting the IT department involvedCreated and continually maintain a checklist of work from home equipment for representatives working remotely either PT or FTWork with management team on strategic goals for department and ideas on implementationEffectively communicate interdepartmentally to ensure any customer issues are addressed and resolvedCreated an updated company intranet via microsoft sharepoint to increase usage and easier maintenance of updated materials

Bridgeton, Missouri, Us

Supervised continuing training and development of Customer Service Specialists Assisted in coaching sessions to help employees perform at the highest level Maintained reports throughout the day to ensure order ship to the customer and invoice properlyMaintained adequate phone coverage to ensure calls coming in are answered in a timely manner Resolved escalated calls to ensure customer satisfaction with products and services providedOversaw SSW Dealer Supply and Love Groomers representatives, acting as main manager contact

St. Louis, Missouri, Us

Supervised continuing training and development of 20 Weinhardt employees Coordinated loading/unloading of Weinhardt trucks to ensure efficiency/accuracy of deliveries and returnsAssisted on pickup/returns of customers coming to main warehouseHelped ensure inventory is clean, counted, and ready for customersDeveloped training program for new Weinhardt employees

Bridgeton, Missouri, Us

As a Customer Service Specialist Lead I maintain high volume email communication with departments company wide while processing reports to ensure departments function effectively. I supervise and assist in continuing training and development of our representatives and resolve escalated calls to ensure customer satisfaction with products and services provided. Along with these duties I assist in the management of our third party online retail, order entry, and KPI reporting to senior management.

Bridgeton, Missouri, Us

As a Customer Service Specialist I was able to provide outstanding customer service to customers calling in through maintaining thorough product knowledge and resolving customer issues, without hesitation each and every time. I achieved a call average above 90 with an error percentage below 0.5% and developed positive relationships with my co-workers to ensure a cohesive work environment.

Fairfax, Virginia, Us

My main job duties involve: Evaluating the staffing requirements for the week and preparing work schedules, Communicating anticipated business demands daily with each associate, Assign specific tasks as they arise to the staff according to the rotation sequence, Coordinate group shuttle requests with Sales Office, and coordinate the ordering of all items in the hotels gift and sundry shop.During my time as the Transportation Manager I have also cross trained in the Front office, filling in as the Front Office Manager while the hotels was out on emergency leave.

Fairfax, Virginia, Us

Major duties include:- Post ledger payments in property management system- Reconcile and bill all city ledger accounts- Perform follow up billing and credit collection documentation- Assist in reconciling open account status items

Champaign, Il, Us

My day to day responsibilities were to communicate with faculty and staff to locate all equipment that has been inventoried by the Coordinated Science Laboratories Facilities Manager, Update online inventory records through multiple systems and portals, and manage the salvaging or movement of inventory. By the end of the inventory audit, an biennial report will be submitted to the University to report what equipment we have and what equipment has been replace or lost over the past few years.

Philadelphia, Pennsylvania, Us

Supervised student staff members during set up, service, and tear down of events around campus.

Decatur, Il, Us

As the Senior Building Manager I conducted pre and post meetings with group contacts to review event details to ensure accuracy and satisfaction, communicated event requirements to staff and university departments, and revised the training manual and program used by university center staff. Additionally, I supervised and scheduled 30 student staff members to cover 106 operating hours a week.

Decatur, Il, Us

As the Training and Development Intern for the university center I reviewed and updated the staff training program. I was able to assist in the development of efficiency standards in daily work processes for 30 student employees. I revised and implemented an equipment inventory system and created a staff resource guide for daily building operations.

Decatur, Il, Us

As a Building Manager of the university center on Millikin's campus I was able to provide professional customer service to all guests using the facility. I supervised the set-up and tear-down crews for events held in our facility. Additionally I maintained inventory records of all equipment used for events in the facility.

Champaign, Il, Us

As an Assistant for Facilities and Shared Services Business Center my duties included updating and maintaining equipment inventory in an online portal for the office of Administration, and colleges of Mechanical, Aerospace, and Bioengineering units. Additionally I managed an record system of budget requests for Engineering Shared Services Business Center.