Daniel Rear Email and Phone Number
Customer Service & Operations Leader | Experienced in Operations, Team Leadership, & Customer Success | Hospitality, Event Management & Retail Industry Experience at
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Store Supply Warehouse
Daniel Rear's Location
St Louis, Missouri, United States, United States
Daniel Rear's Contact Details
Daniel Rear work email
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Daniel Rear personal email
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Daniel Rear phone numbers
About Daniel Rear
Specialties: Competency in Microsoft Word, Excel, Project, PowerPoint, Access, Outlook, and Publisher. Knowledge in Adobe Dreamweaver, Flash, and Photoshop. Resource 25 campus scheduler. Micros Opera Reservations Systems. SXe Enterprise inventory software.
Daniel Rear's Current Company Details
Store Supply Warehouse
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Customer Service & Operations Leader | Experienced in Operations, Team Leadership, & Customer Success | Hospitality, Event Management & Retail Industry Experience
Daniel Rear Work Experience Details
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Customer Service ManagerStore Supply Warehouse Dec 2022 - PresentBridgeton, Missouri, UsDevelop team of assigned representatives through continual training opportunitiesAssist in report development to ensure proper follow through and reporting is achievedPerform coaching sessions to help employees strive at the highest level Maintain reports throughout the day, identify problems, and notify appropriate department of fixes needed Maintain adequate phone coverage to ensure calls coming in are answered in a timely manner Take ownership of customer issues and follow problems through to resolutionCoordinate needs of customer orders to traffic to assign and schedule pickups for freight carriersAct as liaison between customers and freight lines to assist in resolving issues regarding order delivery
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Customer Satisfaction SupervisorStore Supply Warehouse Jan 2021 - Dec 2022Bridgeton, Missouri, UsSupervise continuing training and development of Customer Service Specialists Assist in coaching sessions to help employees perform at their highest level Maintain reports throughout the day to ensure order ship to the customer and invoice properly Maintain adequate phone coverage to ensure calls coming in are answered in a timely manner Resolve escalated calls to ensure customer satisfaction with products and services provideParticipate in interviewing, hiring, and disciplinary actions of incoming and current employeesActing as a liaison between IT and Customer Service for Order processing system building/testing/implementation (BAO)Troubleshoot customer service IT questions in an attempt to resolve prior to getting the IT department involvedCreated and continually maintain a checklist of work from home equipment for representatives working remotely either PT or FTWork with management team on strategic goals for department and ideas on implementationEffectively communicate interdepartmentally to ensure any customer issues are addressed and resolvedCreated an updated company intranet via microsoft sharepoint to increase usage and easier maintenance of updated materials
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Customer Satisfaction Senior LeadStore Supply Warehouse Jan 2020 - Jan 2021Bridgeton, Missouri, UsSupervised continuing training and development of Customer Service Specialists Assisted in coaching sessions to help employees perform at the highest level Maintained reports throughout the day to ensure order ship to the customer and invoice properlyMaintained adequate phone coverage to ensure calls coming in are answered in a timely manner Resolved escalated calls to ensure customer satisfaction with products and services providedOversaw SSW Dealer Supply and Love Groomers representatives, acting as main manager contact
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Rental Operations ManagerWeinhardt Party Rentals Sep 2018 - Jan 2020St. Louis, Missouri, UsSupervised continuing training and development of 20 Weinhardt employees Coordinated loading/unloading of Weinhardt trucks to ensure efficiency/accuracy of deliveries and returnsAssisted on pickup/returns of customers coming to main warehouseHelped ensure inventory is clean, counted, and ready for customersDeveloped training program for new Weinhardt employees -
Customer Satisfaction Specialist LeadStore Supply Warehouse Nov 2016 - Aug 2018Bridgeton, Missouri, UsAs a Customer Service Specialist Lead I maintain high volume email communication with departments company wide while processing reports to ensure departments function effectively. I supervise and assist in continuing training and development of our representatives and resolve escalated calls to ensure customer satisfaction with products and services provided. Along with these duties I assist in the management of our third party online retail, order entry, and KPI reporting to senior management.
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Customer Satisfaction SpecialistStore Supply Warehouse Aug 2016 - Nov 2016Bridgeton, Missouri, UsAs a Customer Service Specialist I was able to provide outstanding customer service to customers calling in through maintaining thorough product knowledge and resolving customer issues, without hesitation each and every time. I achieved a call average above 90 with an error percentage below 0.5% and developed positive relationships with my co-workers to ensure a cohesive work environment.
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Transportation ManagerCrescent Hotels & Resorts Apr 2014 - Jun 2016Fairfax, Virginia, UsMy main job duties involve: Evaluating the staffing requirements for the week and preparing work schedules, Communicating anticipated business demands daily with each associate, Assign specific tasks as they arise to the staff according to the rotation sequence, Coordinate group shuttle requests with Sales Office, and coordinate the ordering of all items in the hotels gift and sundry shop.During my time as the Transportation Manager I have also cross trained in the Front office, filling in as the Front Office Manager while the hotels was out on emergency leave. -
Accounts ReceivableCrescent Hotels & Resorts Jun 2015 - Feb 2016Fairfax, Virginia, UsMajor duties include:- Post ledger payments in property management system- Reconcile and bill all city ledger accounts- Perform follow up billing and credit collection documentation- Assist in reconciling open account status items
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Inventory AuditorUniversity Of Illinois At Urbana-Champaign Jan 2014 - Feb 2014Champaign, Il, UsMy day to day responsibilities were to communicate with faculty and staff to locate all equipment that has been inventoried by the Coordinated Science Laboratories Facilities Manager, Update online inventory records through multiple systems and portals, and manage the salvaging or movement of inventory. By the end of the inventory audit, an biennial report will be submitted to the University to report what equipment we have and what equipment has been replace or lost over the past few years. -
Catering And Dining StaffAramark May 2012 - May 2013Philadelphia, Pennsylvania, UsSupervised student staff members during set up, service, and tear down of events around campus. -
Senior Building ManagerMillikin University Jun 2011 - May 2013Decatur, Il, UsAs the Senior Building Manager I conducted pre and post meetings with group contacts to review event details to ensure accuracy and satisfaction, communicated event requirements to staff and university departments, and revised the training manual and program used by university center staff. Additionally, I supervised and scheduled 30 student staff members to cover 106 operating hours a week. -
Training And Development InternMillikin University Dec 2011 - May 2012Decatur, Il, UsAs the Training and Development Intern for the university center I reviewed and updated the staff training program. I was able to assist in the development of efficiency standards in daily work processes for 30 student employees. I revised and implemented an equipment inventory system and created a staff resource guide for daily building operations.
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Building ManagerMillikin University Aug 2010 - May 2011Decatur, Il, UsAs a Building Manager of the university center on Millikin's campus I was able to provide professional customer service to all guests using the facility. I supervised the set-up and tear-down crews for events held in our facility. Additionally I maintained inventory records of all equipment used for events in the facility.
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Assistant For Facilities And Shared Service Business CenterUniversity Of Illinois At Urbana-Champaign Jun 2011 - Aug 2011Champaign, Il, UsAs an Assistant for Facilities and Shared Services Business Center my duties included updating and maintaining equipment inventory in an online portal for the office of Administration, and colleges of Mechanical, Aerospace, and Bioengineering units. Additionally I managed an record system of budget requests for Engineering Shared Services Business Center.
Daniel Rear Skills
Microsoft Office
Customer Service
Management
Event Planning
Powerpoint
Budgets
Teamwork
Leadership
Time Management
Public Speaking
Hospitality
Recruiting
Photoshop
Sales
Microsoft Word
Microsoft Excel
Events Coordination
Analysis
Ms Project
Schedules
Social Networking
Catering
Budgeting
Analytical Skills
Marketing
Micros
Adobe Dreamweaver
Adobe Flash
Microsoft Powerpoint
Staff Development
Communication
Banner Administrative Forms
Resource 25 Scheduler
Daniel Rear Education Details
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Millikin UniversityGeneral
Frequently Asked Questions about Daniel Rear
What company does Daniel Rear work for?
Daniel Rear works for Store Supply Warehouse
What is Daniel Rear's role at the current company?
Daniel Rear's current role is Customer Service & Operations Leader | Experienced in Operations, Team Leadership, & Customer Success | Hospitality, Event Management & Retail Industry Experience.
What is Daniel Rear's email address?
Daniel Rear's email address is dr****@****rco.com
What is Daniel Rear's direct phone number?
Daniel Rear's direct phone number is +121737*****
What schools did Daniel Rear attend?
Daniel Rear attended Millikin University.
What are some of Daniel Rear's interests?
Daniel Rear has interest in Children, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Daniel Rear known for?
Daniel Rear has skills like Microsoft Office, Customer Service, Management, Event Planning, Powerpoint, Budgets, Teamwork, Leadership, Time Management, Public Speaking, Hospitality, Recruiting.
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