Daniel Prost Email & Phone Number

Hopkins, Mn, Us

• Contract IT position at the Minneapolis VA Health Care System.• Windows 10 Desktops & Laptops deployment.• Assisted users with first time logon to computers along with setting up software, medical devices, docking stations, monitors, keyboards & mice, scanners pagers, and printers.• Worked on tickets through Service Now ticketing system.• Assisted with inventory and turn in of IT assets.

Plano, Texas, Us

• A Windows 10 deployment project at Xcel Energy.• Providing assistance with setting up desktops laptops and tablets after the migration to Windows 10.• Assisting with installing and testing application packages.• Installed docking stations, monitors, keyboards & mice, scanners, and printers • Participating with the testing, planning and implementation of the of the Windows 10 deployment.• Created knowledge base articles for helpdesk database.

• Provided remote helpdesk assistance for field technicians for a PC and printer deployment at US Banks Inc.• Remotely assisting end users logon and setup newly deployed Windows 10 PC’s and laptops at Ameriprise Inc.• This involves data transfer, first logon and setup of desktop included docking stations, monitors, keyboard and mice.• Activating Microsoft Office 365, setting up Outlook e-mail account, and proprietary software and web sites • Assisting end user with installing printers, scanners, and other peripherals

Irvine, Ca, Us

• First responder level providing support for remote and enterprise users.• Responsible for critical thinking, root-cause analysis, triaging of issues and end user hardware support• Providing support for proprietary software and web sites used by the business as well as Microsoft Office applications.• Provided laptops, desktops, network printers, IP phone equipment.• Responsible for creating and managing user accounts for logging on to Active Directory and proprietary software and web sites

London, Gb

• Provided support for local desktop and for Citrix desktop and applications.• Provided support for Microsoft office as well as proprietary software .• Deployed and managed laptops, desktops, network printers, IPhones and IP phone equipment.• Created and managed user, e-mail and Lync accounts through the Active Directory domain.

Ballerup, Dk

• Provided IT, Mobile, and printer support from this location and supported remote clients throughout North America.• Worked on client issues for both hardware and software.• This included Microsoft operating systems and Microsoft office as well as proprietary software • Deployed and provided support for laptops, desktops, network printers, IPads, mobile phones and IP phone equipment.• Created and managed user, e-mail and Lync accounts through the Active Directory domain.• Managed IP phone system through Avtex phone System.

Plymouth, Mn, Us

• Provided on location Server, PC, and Printer break fix services in the Minneapolis\St. Paul Metro area.• Diagnosed and serviced HP and Lexmark printers.• Imaged PC's at client location.• Serviced PC's and servers at client location

Chicago, Illinois, Us

• Providing IT desktop and printer support for this location and also supporting remote users outside of the office.• Supported Lenovo and Dell desktops and laptops. Xerox printers, Cisco phones, and Blackberrys. • Reimaged machines and installed software through SCCM.• Provided support for Microsoft operating systems, Microsoft Office, Lotus notes and other business applications.• Preforming office setups and setting up audio visual presentations.• Worked with Remedy help desk ticketing system.

• Provided remote level 2 helpdesk assistance through Dameware and Microsoft Remote Desktop for field technicians and end user clients.• Remotely assisted in the installation of Networked printer and PC’s• Pushed application software through Marimba console to end user machines.

Wayzata, Minnesota, Us

• Building machines and pushing software packages through Altiris console.• Worked in level 2 helpdesk support for other hardware and software issues.

Columbus, Indiana, Us

• Installing software by connecting to users remotely through remote Microsoft Remote Assistance and Microsoft Remote Desktop as part of a Windows 7 deployment. .• Providing desktop help desk support for other hardware and software issues.

Tampa, Fl, Us

• Providing desktop helpdesk support for a software issues.• This included installing and providing support for Microsoft Windows XP, Microsoft Office 2003, 2007 and Adobe Acrobat and other software packages.• I was responsible for setup, repair, and diagnosing 500 PC’s and printers in office, class room, production, and remote environments. • Maintained and administrated various PC images on ghost server based on the different hardware sets and department needs

• Working the Arden Hills, MN headquarters of FICO Corp in the Workstation Engineering group• Providing SND and 3RD level helpdesk support. • Writing end user instructions for software packages• Building machines for testing hardware and software.

• Deployment project working for Johnson & Johnson Inc.As part of a project to deploy XP and Vista on 55,000 laptops and desktop PC’s in North America• A heavy touch process was used to image the desktop and laptops. Transferring user profiles to the newly imaged machines through the Microsoft USMT tool.• Installed and troubleshoot customized application packages for each end user.• Deployed finished machines to end users.• 100% travel

New York, Ny, Us

• Added users to network to through Microsoft Active Directory creating network log on and E-mail accounts through Microsoft Exchange 2007. • Installed client operating systems Windows 2000, Windows XP and Vista.Created and installed operating system images for Microsoft SCCM server and Norton Ghost.• Installed, upgraded, and troubleshoot application software including Microsoft Office, Bitlocker, Adobe Acrobat, Rightfax, CaseWare, Relius and ProsystemFX • Supported remote clients through Citrix, Remote Desktop and Sonic VPN• Installed, serviced, and managed the company’s network printers and copiers• Daily network system backup and restores using Symantec Backup• Set up computers with audio visual equipment for presentations and web conferences • Set up user phone numbers and provided support for Blackberry’s and other PDA systems. • Traveled to remote clients to setup wireless routers and printers.

Minneapolis, Minnesota, Us

• Sales Laptop Upgrade Project• Testing and certifying software in the work environment.• Creating test machines that were used for machine image cloning.• Imaging laptops and then transferring user profiles to the newly imaged machines and then packing up the machines for end user delivery.

Associate, Computer Networking Technology

Diploma, Printing Graphic Arts